Napleton’s Kia of Elmhurst

I had a wonderful experience with Moe! Moe took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate Moe took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate his service and patience. Thanks Moe ! More

Did not honor True Car price, wasted our time We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time go We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time going in. When we got there, Erik greeted us and passed us off to a salesman. He didn't seem to know anything about us coming in with True Car pricing, and once we indicated that, we were left to wait for 45 minutes while he went to talk to his manager. The sales manager then came out and offered us the "lowest price we'd find anywhere", which was $3K over the True Car price. We asked to speak to Erik and were told he wasn't in that day. When we said we knew he was in, we were told they didn't want to call him down for us just to yell at him, and that he would be "reprimanded." They then continued to try to sell us for their "low" price, at which point we said that given that they got us there dishonestly, there was no way we would be interested in doing business with them. We indicated that we were going to head to the Toyota dealer across the street, which we did, and had an outstanding experience. Bought the Sienna for a great price and were treated respectfully -- we got the low price offer quickly and were very happy with the customer service there. Be wary of True Car pricing, but also avoid Elmhurst Kia -- as they should have indicated any issue with the pricing over the phone when we called to verify!! More

Great !! My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff was knowledgeable and courteous. Very positive experience. More

Great sales experience David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my f David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my friends and family More

Excellent sales person Very friendly sales person , honest, and fair price I really like it it's my 3 car I buy from here so far no have any problems Very friendly sales person , honest, and fair price I really like it it's my 3 car I buy from here so far no have any problems More

Yes great experience from start to finish My entire experience was fantastic, friendly, helpful, knowledgeable, and most of all successful in getting me the vehicle I wanted and at a great pri My entire experience was fantastic, friendly, helpful, knowledgeable, and most of all successful in getting me the vehicle I wanted and at a great price. Thanks Kyle for all of your help. More

Awesome!!! Purchased a 2016 Kia SOUL two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purch Purchased a 2016 Kia SOUL two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purchase the Kia Sportage but ended up buying the Kia SOUL. This vehicle was in the price range I was looking to spend. LOVE, LOVE the vehicle so far. More

Great experience buying from this professional dealership! My wife and I were extremely satisfied with our experience buying from this dealership. The sales representatives and floor manager were so thorough a My wife and I were extremely satisfied with our experience buying from this dealership. The sales representatives and floor manager were so thorough and experienced, which made us feel very confident with them. They took the time to show us all of the features available and helped us set them up once we did decide to buy. Not to mention, they were able to offer better deals than their competitors. Great experience with a friendly and knowledgeable staff! More

Awesome experience Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. I'm a very happy customer More

Compulsive Liars! Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replac Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replacements are covered they try to find every excuse not to cover it under warranty like they are paid to do so. Sarah Pierce from Kia Corporate customer service spoke to Ed and informed him to replace them so i was told by her. I had an appointment today and expected the fix instead they lied about everything, on top of that they gave me an attitude like i owed them, the nerve of these unqualified service reps who think they are technicians. Ed is a terrible liar, Connor doesn't have a clue! I suggest never to buy a Kia, all they do is try to come up with excuses not to cover the parts that are covered under warranty then give you an attitude when disagreeing. I'm taking my complaint up with BBB, if that doesn't work the attorney general. I've been driving this car for 2 months like this and will not allow these people to get away with it. I had a similar issue with the front stabilizer links and same issue with another dealer, they tried to blame me for it. Unbelievable! More