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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,082 Reviews of Napleton’s Kia of Elmhurst
September 17, 2022
Great CS. Staff is phenomenal. Working w Andre Jennings for the 2nd time was a treat. He gave stellar service back in 2019 and even better service in 2022. Hig Staff is phenomenal. Working w Andre Jennings for the 2nd time was a treat. He gave stellar service back in 2019 and even better service in 2022. High recommend this place for shopping and cat service. More
by Qijo1979
Employees Worked With
Andre Jennings, Sr.
September 08, 2022
Update(9/8/2022): 3 Star Heard back from Customer Relationship Mgr(Disa). They heard the pain I went through in detail and want to make things right. Agreed the mistake on their side. Really positive Relationship Mgr(Disa). They heard the pain I went through in detail and want to make things right. Agreed the mistake on their side. Really positive attitude and put efforts to gain back the customer confidence and business. They promised next vehicle delivered at Napleton’s Kia of Elmhurst will be mine. Will wait for THE DAY of delivery. Original(9/7/2022): 1 Star Worst experience from dealer with 90 years in Market. They lie that they have inventory on the lot and when we arrive there they say just sold 2 cars 25 mins ago. I was so pissed off because I specifically asked I am driving from far off like 40 miles, but sir Only information will be provided at our Dealership by Sales Manager. When we go there, First thing we hear is 10000$ Mark up for All vehicles. Thats how it starts here. No vehicles which they said they have. They will arrive in 10 days. Every word I heard from Sales person is a lie. If this is how you think you can get customer to your store, you will not reach 100 years for sure. All covering up lies and lies. Initial call to make me go to dealership saying vehicles are at lot, and then all sold in last 25 mins, Vehicles arriving in 10 days, vehicles if you order you might get it in 10 months. Disconnect between online and dealership is also blamed as its their target to get customers. God Bless you. You will never get business from customers if you treat your customers this way. Everybody is so relaxed and no body cares to get business. More
by Sasi
Employees Worked With
Monica Jucan
September 01, 2022
Cedell Radney was very helpful with information concerning my vehicle. He was great to work with in the service department and provided exemplary customer service. He is a great addition to your te concerning my vehicle. He was great to work with in the service department and provided exemplary customer service. He is a great addition to your team and should be recognized by management in my opinion for upholding the standards of your business with respect and courtesy! More
by searcygillespie
Employees Worked With
Cedell Radney
September 01, 2022
Cedell is awesome! Truly wonderful experience and quick turnaround on service. I was provided great communication pre, during & upon completion of service. Truly wonderful experience and quick turnaround on service. I was provided great communication pre, during & upon completion of service. More
by GLOW1
Employees Worked With
Cedell Radney
September 01, 2022
Highly recommend this dealership. From the moment I walked in I was welcomed by a gentleman that works at the front desk, his name was Alen Zenkic . He provided excellent customer ser From the moment I walked in I was welcomed by a gentleman that works at the front desk, his name was Alen Zenkic . He provided excellent customer service to us. He was professional and very attentive. More
by sehovicjasna
Employees Worked With
Monica Jucan
