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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.1
1,082 Reviews
Call Dealership (630) 782-9300
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727 West Grand Avenue

Elmhurst, IL

60126

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1,082 Reviews of Napleton’s Kia of Elmhurst

July 23, 2022

Andre worked very hard to get the deal done. Made sure we got the car we wanted. More

by R.struck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr
Report | Print
Jul 24, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear our Staff Andre took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

July 23, 2022

Our sales associate Marco was extremely helpful and patient. Would 100% recommend to others looking for new vehicles! More

by erickesquivel001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
marco
Report | Print
Jul 24, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear our Staff Marco took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

July 23, 2022

Marco was very helpful in helping me obtain the car I wanted. Overall, this place is amazing! More

by Xiomaraesquivel18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Jul 24, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

July 19, 2022

Thank you Andre jr for helping me out. Just bought my 3rd Kia and still haven't been disappointed! More

by elvira.damian1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr
Report | Print
Jul 21, 2022 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Elvira.damian1! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

July 15, 2022

Anes made the process easy down the stretch! Made sure everyone was on board to get me what I need! More

by Shangwe.Parker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anes Topic
Report | Print
Jul 17, 2022 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our Staff took such great care of you, Shangwe.parker! We hope you continue to choose us for all your automotive needs! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

July 13, 2022

had a negative experience several times at this dealer should never have purchased our SUV here recent bad experience they tried to make it right not because its the thing to do but only so i would rem More

by Kakklein17
Customer Service
Recommend Dealer
No
Employees Worked With
Harris
Report | Print
Jul 14, 2022 -

Napleton’s Kia of Elmhurst responded

Ken, we're with you on this! We wish cars still came with spare tires and not just the fix-a-flat - let alone that it has an expiration date to boot. You asked the question about being the first... we answered honestly... and we applaud your effort in staying on top of your vehicle emergency maintenance needs! Most do not. As for the service we provide, it is most certainly genuine and sincere. However, in this day and age of internet everything we also have to manage our online presence. We wish everyone knew how hard we try and that every once in a while we might ask a customer to have a little patience with us while we try to move mountains to make them happy. Please feel free to give us a call directly if you wish to discuss this matter further. We are always here to help in anyway we can. My Best, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 X2339 disa.degrazia@napleton.com

Jul 14, 2022 -

Kakklein17 responded

I was going to change my review once i had the part what difference would it make if i changed it a few hours later Kia customer service is poor

July 12, 2022

Victor D. did a great job today in helping me decide on the Kia K5. Thank you Victor and keep up the good work! Ed More

by Eddy G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Dragushchak
Report | Print
Jul 14, 2022 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our Staff took such great care of you, Eddy G! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/ x2339 marta.nilles@napleton.com

July 11, 2022

Andre was wonderful to work with he follows up with phone calls. He was fair and great to work with. Will definitely work with him again. More

by Sarahjkozelek
Recommend Dealer
Yes
Employees Worked With
Jennings
Report | Print
Jul 12, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 11, 2022

I received excellent customer service from Andre Sr. And left very satisfied! I would definitely recommend him to others who are looking to purchase or lease a vehicle! More

by Julia_tinamarie12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr.
Report | Print
Jul 12, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2022

Adam was absolutely great, I got the exact car that I wanted in less than 1 business day in thIs tough time getting vehicles.They gave me the highest value on my trade-in, a tax credit and a good price o More

by GBK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jul 08, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs. Safe travels!

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