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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.0
1,083 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,083 Reviews of Napleton’s Kia of Elmhurst

March 11, 2022

Working with Andre Jennings Sr and Jr was very meaningful. A lovely duo with a strong knowledge of their product. Look forward to work with them again in the coming years. More

by Zaragozak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr, Andre Jennings Jr.
Mar 13, 2022 -

Napleton’s Kia of Elmhurst responded

Hi Zaragozak, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

February 28, 2022

Everyone at the dealership was curteous and helpful. They all made buying a car a great experience. More

by Michael.duff0718
Recommend Dealer
Yes
Employees Worked With
Angela
Mar 02, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 25, 2022

Buying a car with Adam was fast and simple! ! Extremely satisfied and thrilled to be driving home my new Telluride!!! More

by shawnandcory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Abdalla
Feb 24, 2022 -

shawnandcory responded

Buying a car with Adam was fast and simple! ! Extremely satisfied and thrilled to be driving home my new Telluride!!!

February 25, 2022

Working with Adam was fast and efficient! Had all of my questions answered and was very helpful! Drove two hours to purchase this car and would do it again!! More

by coachshawnmclaughlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Abdalla
Feb 24, 2022 -

coachshawnmclaughlin responded

Working with Adam was fast and efficient! Had all of my questions answered and was very helpful! Drove two hours to purchase this car and would do it again!!

February 25, 2022

Contacted them because they had 8 2022 Kia Sportages on their website at a great price. I live about an hour and a half away so I told them I wanted to buy one. Just give me the out the door price. They More

by Flick777
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacey Wasilewski
Feb 26, 2022 -

Napleton’s Kia of Elmhurst responded

Kevin, we appreciate you taking time to write this review. Your feedback is extremely important to us. We are sorry to hear that you did not have a more positive experience with our dealership. Please give us a call back and we will make sure to exceed your expectations. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 312 282 7221 c disa.degrazia@napleton.com

February 23, 2022

With everything that’s going on with the market angel olivas still manage to give me a great deal. I want to thank him and his staff for giving me a great deal More

by Miranda16ann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Olivas
Feb 24, 2022 -

Napleton’s Kia of Elmhurst responded

Miranda16ann, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

February 22, 2022

After having been apart of numerous sales through this dealer i was very grateful toward this dealer. About this time last year i was kicked out by a former sales manager for what im not quite sure. I dec More

by corbin cuthbertson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Jay, Nate
Feb 24, 2022 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Corbin Cuthbertson! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

February 21, 2022

We did not have a good experience here. We went to look at a Telluride and were told to expect to pay $9-10k over the MSRP. Then when we said no, we were offered to go back and look at a lo More

by jlynn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
n/a
Feb 22, 2022 -

Napleton’s Kia of Elmhurst responded

Jlynn, you so much for leaving your honest feedback. We work hard to provide our customers with an excellent experience but it sound like we have fallen short. I would greatly appreciate the chance to speak with you in more detail. It's comments like yours that play a key role in the success of our dealership. I am having difficulty finding your contact information. When did you visit our showroom? Did you visit with a family member or a friend? Please give me a call at your convenience and I will do my very best to regain your trust. I hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 312 282 7221 cell disa.degrazia@napleton.com

February 19, 2022

Man of his word , super friendly made me feel super welcome . Got me in the car I wanted . More

by HollyMae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings’
Feb 20, 2022 -

Napleton’s Kia of Elmhurst responded

Hollymae, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

February 18, 2022

Your service department as well you sales people are alsome Luis from services is great I’ll recommend all me friends to this location I bought a 2022 Kia Forte and it’s great I really appreciate all th More

by Jesusruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Feb 20, 2022 -

Napleton’s Kia of Elmhurst responded

Thanks for sharing your recent service experience with us, Jesusruiz! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

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