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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

January 04, 2022

Thank you to our salesman Irfan! We started working with another dealership but were disappointed with the lack of customer service. We came in with a vehicle in mind, but we learned it would not have fit More

by Gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irfan
Jan 08, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Gretchen! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

December 30, 2021

Our salesman Michael Miranda was excellent. I was not a fan of the shadow upcharge the dealer tried to impose, as well as the annoying negotiation tactics put on by management. However, Michael was very ni More

by Vlad Misura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
Jan 01, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you Vlad for taking time to write this review It is nice to hear that Michael was pleasure to work with . Congratulation on your purchase. Please reach out at any time if you have any questions or need help with anything. We will be happy to assist. Until then have great day and safe travels. Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x.2358 marta.nilles@napleton.com

December 27, 2021

Great service from Marcell Randell. Made buying a car an easy experience. I am not easy to please. More

by komperda.mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcell Randell
Dec 28, 2021 -

Napleton’s Kia of Elmhurst responded

We're glad to hear that everything was completed to your satisfaction, Komperda.mary! Please let us know if there is ever anything else we can assist you with. Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 Ext 2339 julissa.varela@napleton.com

December 26, 2021

We weren't planning on making a purchase right then, but sales rep Jason, took took the time and convinced us...why not! It was a pleasant experience. More

by igoematt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Al
Dec 27, 2021 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 Ext 2339 julissa.varela@napleton.com

December 18, 2021

Amazing Service, Amazing Car, Michael Miranda was an absolute pleasure to work in helping purchase another Kia Sorento. More

by Jim M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
Dec 21, 2021 -

Napleton’s Kia of Elmhurst responded

Jim M, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

December 10, 2021

Great job with Andre Sr. and Andre Jr! Great experience at Ed Napleton Kia and Acura More

by tlryan4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Dec 11, 2021 -

Napleton’s Kia of Elmhurst responded

Thanks for the positive star rating, Tlryan4! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

December 08, 2021

Sales Rep Andre Jennings Sr and Jr were very pleasant and helped made my experience a great one. More

by QUANTILDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Dec 10, 2021 -

Napleton’s Kia of Elmhurst responded

Quantilda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 EXT. 2339 julissa.varela@napleton.com

December 06, 2021

Went in to get my older car serviced. Found out that the engine was about to go any day. Got put in touch with Marco Vasquez. Told him what I wanted. He was able to understand and accommodate from vehicle s More

by ecoll777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Vasquez
Dec 09, 2021 -

Napleton’s Kia of Elmhurst responded

Ecoll777, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

December 01, 2021

Wilson's Quiñones fue muy amable al atenderme y buscar lo que me convenía y un excelente trato!!!Lo remiendo 100% More

by Karlaxary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Quiñones
Dec 03, 2021 -

Napleton’s Kia of Elmhurst responded

Karla, ¡muchas gracias por tus comentarios! ¡Nuestro equipo estará encantado de escuchar sus amables palabras y su alta calificación de estrellas! ¡Esperamos que continúe eligiéndonos para todas sus necesidades automotrices! ¡Cuídate!

November 30, 2021

I want to thank Jeff Silverman for helping me and being patient with me buying my car as I know nothing about purchasing a car. Thank you again Jeff Silverman! More

by bsilv1231
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman , Monica Jucan
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