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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,083 Reviews of Napleton’s Kia of Elmhurst
January 18, 2022
I believe I was lampooned. It’s amazing how these people sleep at night knowing they xxxxED you. I guess since I’m xxxxxxxx, I thought that if a dealer charges $2500 for an “inspection” that the car wouldn’ sleep at night knowing they xxxxED you. I guess since I’m xxxxxxxx, I thought that if a dealer charges $2500 for an “inspection” that the car wouldn’t be missing a turn signal socket. Need an oil change already. They put a cheap battery in. I need new brakes soon. They ONLY thing they did was give me FANTASTIC tires. For the winter. Now I have to buy a new set for the other 9 months. I might as well buy from a private seller if that’s the case. Now I have to spend even more money to get my car in tip top shape. This place sucks. I can’t even express how horrible this place is. More
by Ballsmasher
Employees Worked With
Andre Jennings Sr/Jr
January 18, 2022
I am very pleased with my purchase. I went to see what are my options for the end of my lease were and went out with brand new Kia carnival. My salesman was Michael Miranda..the whole time I had some prej are my options for the end of my lease were and went out with brand new Kia carnival. My salesman was Michael Miranda..the whole time I had some prejudice,that he will trick me,(I don’t know why this happened with all salesman:). )but he was the nicest guy ever. He totally understood my situation and went above and beyond,working on my budget and my concerns. I definitely recommend him. Also he stayed after work,helping me to move all of my stuff from my leased car to the new one,without judging me or saying anything about the condition of my old car..I was worried,because it was so dirty,but he was reassuring me that it’s okay. Also the financial guy..Doncho ,very nice,explaining every detail of the loan. Very good team and exceptional service . More
by Petya
Employees Worked With
Michael Miranda
January 18, 2022
2 days agoWHTCH FOR FALSE ADVERTISEMENT All dealers 2 days ago WHTCH FOR FALSE ADVERTISEMENT All dealers have some reasonable hidden charges but this place is outrages. I drove 55 miles to go see a ca 2 days ago WHTCH FOR FALSE ADVERTISEMENT All dealers have some reasonable hidden charges but this place is outrages. I drove 55 miles to go see a car that was advertised for $24,999 after I called and talked to several people and I was assured tax and title fee would be all they add to this. When I got there and after a long wait the final number was close to $34,400. Asked the reason salesman said the base price is $28,200 plus all charges. I said but you are advertising the price for $25 k he said this is not including dealers fee. I asked him to give me a copy of the estimate so I can take it to my wife who was waiting in the car outside, he said he can not give me the scrap paper he had all charges on it. I said ok, can I take a picture and to my surprise he said NO. You can only imagine how frustrated I was after wasting half of my Saturday by then, leaving there place.My name is Ali Bagherian and my sales person was Cliff and the car that was advertised is 2019 Subaru Outback . More
by Bagherian
Employees Worked With
Cliff
January 04, 2022
Thank you to our salesman Irfan! We started working with another dealership but were disappointed with the lack of customer service. We came in with a vehicle in mind, but we learned it would not have fit another dealership but were disappointed with the lack of customer service. We came in with a vehicle in mind, but we learned it would not have fit our needs. Irfan patiently worked with us to find just the right vehicle for our family and seamlessly coordinated our trade-in. Couldn't be happier with the experience. Thank you Napleton Kia and Irfan! More
by Gretchen
Employees Worked With
Irfan
December 30, 2021
Our salesman Michael Miranda was excellent. I was not a fan of the shadow upcharge the dealer tried to impose, as well as the annoying negotiation tactics put on by management. However, Michael was very ni fan of the shadow upcharge the dealer tried to impose, as well as the annoying negotiation tactics put on by management. However, Michael was very nice to us and treated us with respect. He was there to bat for us and in the end we got the deal done. Lovely experience with Michael. More
by Vlad Misura
Employees Worked With
Michael Miranda
December 26, 2021
We weren't planning on making a purchase right then, but sales rep Jason, took took the time and convinced us...why not! It was a pleasant experience. sales rep Jason, took took the time and convinced us...why not! It was a pleasant experience. More
by igoematt
Employees Worked With
Jason, Al
