Napleton’s Kia of Elmhurst

Great Experience I recently purchased a used KIA Forte through Napleton's Kia of Elmhurst. Andre Jennings made my car shopping experience a very positive one. He showe I recently purchased a used KIA Forte through Napleton's Kia of Elmhurst. Andre Jennings made my car shopping experience a very positive one. He showed me a variety of cars within my guidelines, and did an outstanding job working with me to get me everything I wanted in a car. He answered all of my questions very respectfully, honestly, and knowledgeably and worked with me to make a fair deal. I highly recommend working with Andre if you are looking to buy a new or used car. More

Terrible Experience I live in Texas and I was shopping K900 on line. I found a vehicle that I like with the color and the price from Napleton's Kia. MSRP was $65,215 and I live in Texas and I was shopping K900 on line. I found a vehicle that I like with the color and the price from Napleton's Kia. MSRP was $65,215 and sale price was $53,874. I clicked and requested "Get Nepleton price" on Sep/02/2019. Subul Baig emailed me back same day with new lower price of $48,774 along with the vehicle's information. I liked the deal and I was trying to get the deal with Kia's 0% 75moths offer ending Sep/03/2019. Subul did not reply with final answer on the day. After I waited all next morning which is last day of Kia's deal. I had to call Subul to try to finish the deal, she did not answer, I left message. After I waited another couple of hours I called again to talk to her, now they said she has gone for the day. So I had to talk to someone else, Elizabeth Guzman, she also made me wait another couple of hours. I called again. Elizabeth said "Have you try to buy K900 from your local dealer? Our price we quoted was only for Illinois resident and our promotion ended last weekend. So now your price will be MSRP $65,215" But Subul quoted price on Monday. I know that was all lie. Probably Nepleton gave me the price too low and now they don't want to sell it at that price. I understand anyone can make mistake but then they should've admit their mistake and just apologize. Instead, Nepleton just made me wait and wait until I lose opportunity to get the Kia's 0% deal (Actually I was talking to two other dealers until I started contact Nepleton). More

Dishonest- scamming The advertised price on line for a used Kia Forte was 10990. I confirmed this with Internet salesperson and also confirmed there would be no further The advertised price on line for a used Kia Forte was 10990. I confirmed this with Internet salesperson and also confirmed there would be no further fees to purchase the vehicle. After driving 4.5 hours to the dealership, sales person Monica added in a protection and conditioning fee of $1395. She stated this fee is on all used vehicles. There was also “fees” over $700 additionally, making the vehicle over $13000 before tax, title & license. Monica’s excuse was that Elizabeth was in internet sales and doesn’t know what she is doing. I was really surprised that this dealership was dishonest and used sleazy tactics you would expect at a buy here, pay here dump of a dealer. Never again will I make the mistake of a car sales person’s word again. Stay away from this place. More

Deception Asking price not real price Went to the dealer to purchase the car I saw on the internet and when I agreed to pay the price advertised I was told I had to pay for a protection pa Went to the dealer to purchase the car I saw on the internet and when I agreed to pay the price advertised I was told I had to pay for a protection package that I did not need or want. They refused to remove the package but offered to maybe discount it. So the price is not the price!!! Be sure to add $1349 to the advertised price!! Then you’ll see it’s not really a deal. It’s just to get you in there On a side note, the sales woman was very friendly and under different circumstances I would do business with her. More

Wonderful Experience here I recently purchased my KIA SPORTAGE through Napleton's Kia of Elmhurst. It was the most positive experience I ever had shopping for a used car. I was I recently purchased my KIA SPORTAGE through Napleton's Kia of Elmhurst. It was the most positive experience I ever had shopping for a used car. I was referred to Andre Jennings by website searching. Andre Jennings promptly responded to my inquiry, but he did not bug or bombard me with load of information like other sales consultants usually do. He provided excellent services the minutes I walked in to Napleton's Kia. He is very knowledgeable and honest about the options they offer. He patiently explained car features; answered my questions and addressed my concerns. The price was reasonable. Andre Jennings is very personable and treats his clients with respect. I highly recommended Andre Jennings if you are thinking of buying a used car - reasonable prices and wonderful business services. More

Service Department I took my Kia Optima in for an oil change. Service advisor came to me with a recommendation to balance my wheels for $105.83. I asked if they checke I took my Kia Optima in for an oil change. Service advisor came to me with a recommendation to balance my wheels for $105.83. I asked if they checked my wheels and found them out of balance. He replied no they did not check for out of balance. He said this is a recommendation from the service mechanic. Service advisor also said this is a required maintenance from Kia but I can't find this recommendation of service in Kia's manuals. Service Advisor then sent me a report that: RED FLAGGED MY vehicle for not doing service that requires immediate attention. Use caution with this dealer More

Went the extra mile Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new Kyle and everyone at Napleton went above and beyond to make sure my wife had an excellent experience! She very excited to drive away in her shiny new 2020 Soul. We can't recommend them enough! More

New Car Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! Sonny was great. He was quick and answered all my questions. Finance went smooth. I got a great rate. Seriously the best dealership. Thank you! More

Worse place on customer service. Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and h Really bad costumers service experienced lately today is the last service for my car (oil change) in this location. " "having the best garantie" and have to pay for it. (Havent expired) More

5 Stars ***** Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recomme Kyle Gonzalez and Eldin made magic happen to get me my new Kia. They were professional, knowledgeable, and answed all of my questions. Highly recommended. More