Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton’s Kia of Elmhurst
Elmhurst, IL
1,100 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,100 Reviews of Napleton’s Kia of Elmhurst
December 04, 2023
I don't understand how this happens. 2017 car, on the website for $10,897. Adam Abdalla (salesperson) comes back and says the price on the car is $14k, "to cover the cost of the servic 2017 car, on the website for $10,897. Adam Abdalla (salesperson) comes back and says the price on the car is $14k, "to cover the cost of the service work we had to do to it." Nope. Sorry, customer doesn't pay for that. Now, comes back and says, "ok, how about $12K." Nope again. THE DEALERSHIP WILL NOT SELL THE CAR AT THEIR ADVERTISED PRICE. Called and talked to one of the sales managers, "Jay." Ask for explanation why they won't sell the car at the advertised price. "I'll check into it and get back to you...." crickets. BUYER BEWARE here. This is nonsensical, unethical xx. Shop elsewhere. They will prey on the unwary. WALK AWAY. This seems like cause for legal action. I'd say they should be ashamed of themselves, but being car salespeople, I'm sure they never will. This is a classic example of why dealerships make people's skin crawl. They are slimy, dishonest, shameless, soul-less creeps. Adding insult to injury, the car came home with a headlight out. So much for their "inspection" (and charging extra $$ for "service" on the car). If they had an OUNCE of integrity, they'd send someone out to fix the dead headlamp. But, I'm pretty sure I know the answer... More
by mgreven
Employees Worked With
abdalla, adam
December 01, 2023
I am leaving a review about an amazing, upstanding, caring, outgoing, warm hearted young man. His name is Anthony Iniquez. He comes from a very loving and close family. Anthony is nothing but patient a caring, outgoing, warm hearted young man. His name is Anthony Iniquez. He comes from a very loving and close family. Anthony is nothing but patient and will make sure you get not only excellent service but make sure you are satisfied with your purchase and how he treated you. Anthony won't ever rush you or make you feel like you are wasting his time. He will make sure when you leave that you are happy with your purchase and that he has answered all your questions that you had. Anthony made my process very easy and smooth. This Dealership is lucky to have him as their employer. You need to go here and ask for Anthony. Tell him Missy sent you. Have a good day MIss Missy More
by mjm06092012
Employees Worked With
Anthony Iniquez
November 30, 2023
Great experience with Vesmir with assisting us in finding an affordable car. I really appreciate that he understood our budget and showed us other options. Although we didn’t make a purchase the experience w an affordable car. I really appreciate that he understood our budget and showed us other options. Although we didn’t make a purchase the experience was great. More
by Experience
Employees Worked With
Vesmir grahovic
November 28, 2023
I had such a great experience buying my Kia here. Mr. Mancilla was very patient with all my questions. I would recommend getting your car from here, hands down. Mr. Mancilla was very patient with all my questions. I would recommend getting your car from here, hands down. More
by LupitaM
Employees Worked With
Miguel mancilla
November 01, 2023
Michael Delaney is a class act. Treated me with respect and never pressured me to make a fast decision, he was patient and kind. I highly recommend Michael if your looking for a n Treated me with respect and never pressured me to make a fast decision, he was patient and kind. I highly recommend Michael if your looking for a new or used vehicle. Thank you Mike!!! More
by Goldielocks19
Employees Worked With
Michael Delaney
October 31, 2023
Excellent customer service we received from Miguel Mancilla. He was very patient with both my wife and I even on his day off he was able to help us by answering all our questions. Mancilla. He was very patient with both my wife and I even on his day off he was able to help us by answering all our questions. More
by Teo Cal
Employees Worked With
Miguel Mancilla
October 27, 2023
Adam he was he Make me buy a new car and tell me everything he was wonderful customer service with me in a gray gray gray friend was happy with he helping me thank you Adam for everything. Thank you everything he was wonderful customer service with me in a gray gray gray friend was happy with he helping me thank you Adam for everything. Thank you thank you thank you. More
by Khalid belal
Employees Worked With
Monica Jucan
September 30, 2023
Praise God! !!! The Lord did not disappoint 🙌 in leading us to the most patient, caring, knowledgeable, above and beyond experience with Hamza Patel, Marius Pe !!! The Lord did not disappoint 🙌 in leading us to the most patient, caring, knowledgeable, above and beyond experience with Hamza Patel, Marius Petrutiu and Martin who (Connected all goodies to the vehicle). Inspite of the obstacles that presented themselves our team kept us informed and encouraged throughout the entire process. The customer service we received was off the chart!!! Thank you Hamza! Thank you Maruis! Thank you Martin! More
by Lrtriplett2013
Employees Worked With
Hamza Patel, Marius Petrutiu, Martin
