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Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center
Lake Park, FL
160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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160 Reviews of Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center
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December 13, 2021
I can breath easy knowing that I have a great service department to turn to if/when my car needs to come in. Thank you for confirming today, I made a good decision! department to turn to if/when my car needs to come in. Thank you for confirming today, I made a good decision! More
by S Curtis
Employees Worked With
Robb Minier
Helpful December 10, 2021
This review is for the Service Dept. Nick Ramos has been my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicl my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicles. Nick has always been courteous and professional. My vehicle is always ready when promised. Anytime I'm asked for a recommendation for a dealership to service a Fiat-Chrysler vehicle, I recommend Nick @ Napleton! I look forward to years of service with Nick @ Napleton. More
by Divermark2424
Employees Worked With
December 10, 2021
Good place to buy. Great service, fast and easy. Very knowledgeable staff. Great job guys knowledgeable staff. Great job guys More
by jonbbus
Employees Worked With
December 09, 2021
Service was great my point of contact Nick Ramos. Was courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same More
by Expish
Employees Worked With
December 09, 2021
This locations service department has been a real pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! More
by GHardcastle
Employees Worked With
November 19, 2021
Went in for an oil change on my jeep wrangler. 2 hours after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housin after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housing Cap because they didn't use a xxxxxxx to loosen it. They informed me they wouldn't be able to remove the cap, so offered to replace the entire housing for $1,400 (plus) in a week or two. I bought a 2-inch pvc pipe and removed the cap myself in 15 minutes. Went to the manager today and he wanted to argue, not listen. I just wanted to let him know how his service center operates....I don't want anything from these people.... My jeep deserves better! Stay away unless you have time and money to waste....and you hate your vehicle. More
by Never Napleton Jeep
Employees Worked With
October 08, 2021
Absolutely horrible irresponsible I bought my car right before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the be before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the beginning of July I’ve made about 6 appointment since then to have the car picked up to have the work done Megan has always been wonderful till the last few month I don’t get returned call email nothing they tell me they just don’t have time… I don’t understand how this is ok I pay way to much money for a car that is unsafe to drive. I would not recommend this dealer to anyone. More
by Adubz
Employees Worked With
September 26, 2021
Incredibly disappointed. I own a 2004 Dodge Ram SRT10. Look it up. It’s a very rare truck. On Saturday, 9/25/21 I was on Northlake Blvd just east of 95 when the right rear caliper locked up. Smoke every Look it up. It’s a very rare truck. On Saturday, 9/25/21 I was on Northlake Blvd just east of 95 when the right rear caliper locked up. Smoke everywhere. I immediately headed to Napleton’s. I’ve had the truck there before for recall work and been pleased with the service. I pulled in and the service advisor I had before wasn’t there, so Vic took over. I knew being a Saturday that there was no way they would even look at it so I was left with no choice but to leave the truck there. I explicitly stated “please do not leave this truck parked outside until Monday. I’ve already had someone try to steal it from my own driveway.” Vic assured me the truck would be moved inside. I left and went about my day. A few hours later I returned to ask a question. My truck had been moved to the outside lot. I saw Vic, asked my question, and again reminded him about moving it inside. Vic looked me straight in eye, shook my hand, and told me he would take of it. You know what’s coming. On Sunday morning I just had a feeling. So I drove over. There it was. My 17 year old collector truck sitting in the outside lot right where she’d been the day before. I went to the sales department and lost my s**t with everyone I could find. Chandler from sales immediately went back to the service department, got the keys, and moved it inside. When he opened to big door to the service bay, there were several other cars there, and plenty of room. I am livid. Livid. There is absolutely no reason for this. None. It’s despicable. Vic needs to lose his job. A flat out lie. Either he knows nothing, or he thinks I know nothing. Big mistake. Huge. More
by Punkin10
Employees Worked With
Vic
September 20, 2021
Every service visit is easy and efficient. They really take the headache out of servicing your car. This company knows how to take care of its customers. take the headache out of servicing your car. This company knows how to take care of its customers. More
by K Miller
Employees Worked With
Robb Minier
