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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
March 09, 2022
Absolutely amazing and wonderful experience. Bobby was extremely knowledgeable and easy to work with and went way above and beyond to make sure I got exactly what I wanted. Everyone I felt with Bobby was extremely knowledgeable and easy to work with and went way above and beyond to make sure I got exactly what I wanted. Everyone I felt with at the dealership while buying my new Ascent was very customer centered. More
by Acamarda77
Employees Worked With
Bobby Crane
March 09, 2022
Is it normal for a customer that doesn't buy a vehicle the same day ,they visit the dealership,to have to pay $1000 more the next day?or am I the lucky one? the same day ,they visit the dealership,to have to pay $1000 more the next day?or am I the lucky one? More
by Larry
Employees Worked With
Daniel Byun, Mark Carey
March 08, 2022
Had a great experience at Napletons Palatine Subaru. It was a pleasure working with Joe. He was personable and thorough throughout the entire process. I appreciate his support on my decisions and his ex It was a pleasure working with Joe. He was personable and thorough throughout the entire process. I appreciate his support on my decisions and his explanations on details I did not understand. More
by Chongolneec
Employees Worked With
Joe McAvoy
March 05, 2022
The best and easiest car-buying experience ever. Joe is amazing and very patient and informative. I will absolutely refer friends to him. Huge thanks for such a pleasurable experience. Joe is amazing and very patient and informative. I will absolutely refer friends to him. Huge thanks for such a pleasurable experience. More
by Est729
Employees Worked With
Joe McAvoy
March 05, 2022
Joe was great to work with. From ordering the vehicle to hitting the scheduled delivery, he was right on the money. Pleasure doing business with him. Great experience From ordering the vehicle to hitting the scheduled delivery, he was right on the money. Pleasure doing business with him. Great experience More
by Brudis74il
Employees Worked With
Joe McAvoy
March 03, 2022
I had such a great experience with Joe McAvoy and Napleton's Palatine Subaru! Everyone I met here during this process had been so friendly and helpful. Joe made the process so seamless for us despite Napleton's Palatine Subaru! Everyone I met here during this process had been so friendly and helpful. Joe made the process so seamless for us despite us having to do a lot of the process remotely. He was extremely communicative and knowledgeable and was able to help us find the perfect car for our needs within a few days of our initial contact with him. When I went to pick up the car, he spent time with me going through all the features so I felt extremely comfortable with my way around the car by the time I left the lot. I would definitely recommend this Subaru to people looking for a car in the future, and make sure you talk to Joe! He'll definitely take care of you! More
by Yasminechoroomi
Employees Worked With
Joe McAvoy
March 01, 2022
It’s a very nice experience with Napleton’s Palatine Subaru. Specially sales person Ronald confer help me a lot to make my decision. Subaru. Specially sales person Ronald confer help me a lot to make my decision. More
by vikashsaurabh
Employees Worked With
Mark Carey, ronald confer
