Just gonna leave this here. This is the email I sent out after the dealership followed up with me:
Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will not like it:
"No, I do not feel like I was treated with respect or had a hassle-free purchasing experience. I'm not quite sure where to start but I think we can say that it was very obvious that my concern's were not being met. Your sales staff did not take the time to understand my needs and take my perspective on purchasing a car. I looked at the 2015 Forester 2.5i Limited with Kyle. The test drive went okay although the car's shock were subpar. However, I did like the car and was fully expecting to make a purchase that day. Even though KBB has the price of the car between $14,800-$16,000, I was not too upset with the price of the car being around $16,500.
THEN, I received to this day, the most hilariously ridiculous "document" (attached). Let's start at the top and work our way down. That $17,345 number includes the selling price of the car and a $770 "used car fee". A "used car fee", also sometimes known as a "recondition fee" is a not a real fee and your salesperson refused to break that number away from the "price" of the car when I asked twice. Next, we have that little paragraph in the corner. I was told twice that I needed to initial that in order to see a worksheet. Now if we really look at those numbers, we see a price of $3,000 down and $350 a month. With our little handy dandy calculator, we can see a price of nearly $24,000. That is without the warranty, GAP and NVA. It's not even worth it to go into those. At this point, I knew this was not a legitimate dealership and it was time to walk away.
From this experience, I have been able to share this story and photo with: my mom, my brother (for Subaru salesman), my girlfriend, my girlfriend's parents, my girlfriend's sisters and brothers-in-law, my team at work and my roommates. At 24 hours, I have shared this photo and story with 21 people and that's before I even used social media. In a day and age where your reputation matters, Napleton's Schaumburg Subaru is doing something wrong.
I hope this helps you in the future. As is obvious, it was not a pleasure doing business with you and it would take an incredible leap of faith to ever get me into your dealership ever again."