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Napleton's Palatine Subaru

Palatine, IL

4.3
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big. Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done. Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business. Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy. The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy. We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for. For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts. Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
Contact Dealership

1911 N Rand Rd

Palatine, IL

60074

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Showing 184 reviews

February 26, 2022

I was super nervous going on thinking Inwas not gonna get a car. But Devin was so good and explained everything about the car that I test drove. And devin and Mike both helped me get my 2013 Honda Accord I a More

by reyes26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Theo Davis, Devin Riley, Peter Staszalek
Feb 28, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

February 17, 2022

Salesman was unable to tell me anything about the car I was purchasing. Car was a 2017 Mustang GT Performance Package. I wasn’t told about the engine size (5.0), features of the Performance Package Upgrade More

by Mason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino, Mark Carey
Feb 20, 2022 -

Napleton's Palatine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2022

From the time we walked in the staff was very polite, offering water, coffee.,or snacks. The facilities were clean and inviting. I had called and made appointment to view the vehicle...when we arrived More

by dodd_condon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Miguel Palomino
Feb 16, 2022 -

Napleton's Palatine Subaru responded

Hi, we really appreciate your great feedback! If you would like to discuss your experience in more detail, please contact our General Manager, Danny Napleton at dn@napletonmail.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

February 12, 2022

Bobby is very attentive , professional , very detail oriented definitely we'll recommend him to family and friends More

by Tony31571
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 16, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Bobby here at Napleton's Palatine Subaru! We hope you continue to choose us for all your automotive needs! Thanks again for the recommendation, and have an amazing day!

February 10, 2022

He is so patient during giving us the details how to use the new car. We are so lucky to have him. We will come back for sure for the future needed because of this exceptional service! Thanks More

by mly2418
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Joe McAvoy
Feb 11, 2022 -

Napleton's Palatine Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 05, 2022

Daniel Byun - on a scale of 1 to 10 / ABSOLUTE 10. / 5 STARS ALL DAY LONG My family and I showed up literally as Daniel was locking the door. It was 7:55pm on a Monday. It's cold, it's Monday. 10°F out More

by Phil and Tammy Tipler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Byun
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 05, 2022

Bobby Crane gave my wife and I the best car buying experience we have ever had. More

by Chuckbullis74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 05, 2022

Bobby provided us the highest quality of service. We couldn't ask for better. From the moment we walked in, to the time we drove out with our new car. If you need a new car, we highly recommend you visi More

by lita.santos50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

February 04, 2022

We had a very good experience buying our new Outback. We had our previous one for nine years and had seen a 2020 Outback and were impressed with the new technological features. The 2022 also has an updated More

by Brian_jacobson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hello Brian, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

February 04, 2022

Bobby is Great . Helpful and patient with all our questions . It was a plesure working with him on the process of purchasing a new car . More

by Dizon’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!

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