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Napleton's Palatine Subaru
Palatine, IL
191 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 191 reviews
October 28, 2021
Had Joe McAvoy as my salesman and despite all the negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable, and all around a nice gentleman to deal in for business. More
by classicsnapshotamanda
Employees Worked With
Joe McAvoy
August 03, 2021
Took my car for oil change.After I got my car back I noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain my old oil only added extra to my car.After I took the car to the service department I was told that that will make it right left the car for couple days after recovering call that the car is ready took it home and opened the hood so called qualified technicians forgot to install the plastic cover on the engine.I had to go back to get the plastic installed,3 times for one oil change that was not preform and did not get money back for the oil change and the oil that I purchased on my own .Will not recommend them to anyone EVER and called Subaru of USA will file complaints. More
by Mimek7
Employees Worked With
Jonathan Rodriguez
August 02, 2021
We walked in this past Saturday never having owned a Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales p Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales person Sheldon to the manager who came out to greet us and a second time as we left to thank us for our business. The gentleman in finance was also really great and explained everything in great detail. We had a price in mind that we had to stay within our budget and Napleton was able to meet our goal! We love our new car and would recommend your dealership to friends. More
by B D Rowe
Employees Worked With
Sheldon
April 23, 2021
We were very pleased with our experience at Napleton's Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. More
by syverclan
Employees Worked With
Peter Staszalek
March 27, 2021
Made an appt to buy a car, called to say I was on my way (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, not about service. More
by clew416
Employees Worked With
Mark Cary, Sheldon Joy
March 26, 2021
Just gonna leave this here. This is the email I sent out after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will not like it: "No, I do not feel like I was treated with respect or had a hassle-free purchasing experience. I'm not quite sure where to start but I think we can say that it was very obvious that my concern's were not being met. Your sales staff did not take the time to understand my needs and take my perspective on purchasing a car. I looked at the 2015 Forester 2.5i Limited with Kyle. The test drive went okay although the car's shock were subpar. However, I did like the car and was fully expecting to make a purchase that day. Even though KBB has the price of the car between $14,800-$16,000, I was not too upset with the price of the car being around $16,500. THEN, I received to this day, the most hilariously ridiculous "document" (attached). Let's start at the top and work our way down. That $17,345 number includes the selling price of the car and a $770 "used car fee". A "used car fee", also sometimes known as a "recondition fee" is a not a real fee and your salesperson refused to break that number away from the "price" of the car when I asked twice. Next, we have that little paragraph in the corner. I was told twice that I needed to initial that in order to see a worksheet. Now if we really look at those numbers, we see a price of $3,000 down and $350 a month. With our little handy dandy calculator, we can see a price of nearly $24,000. That is without the warranty, GAP and NVA. It's not even worth it to go into those. At this point, I knew this was not a legitimate dealership and it was time to walk away. From this experience, I have been able to share this story and photo with: my mom, my brother (for Subaru salesman), my girlfriend, my girlfriend's parents, my girlfriend's sisters and brothers-in-law, my team at work and my roommates. At 24 hours, I have shared this photo and story with 21 people and that's before I even used social media. In a day and age where your reputation matters, Napleton's Schaumburg Subaru is doing something wrong. I hope this helps you in the future. As is obvious, it was not a pleasure doing business with you and it would take an incredible leap of faith to ever get me into your dealership ever again." More
by CJ
Employees Worked With
Chris Napleton, Kyle Crump
