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Napleton's Palatine Subaru
Palatine, IL
195 Reviews
At Napleton’s Palatine Subaru, our goal is to make buying and servicing your vehicle easy, transparent, and enjoyable. Our team focuses on honest communication, fair pricing, and respect for your time—whether you’re purchasing a new Subaru or maintaining the one you love. From sales to service, you can expect a friendly, no-pressure experience backed by people who genuinely care about getting it right!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 195 reviews
November 02, 2021
They are charging $3,000 above MSRP for people trading in Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging Subaru's. They are charging $5,000 MSRP above for non Subaru owners. I can understand an up-charge due to the current market. They are also charging $1,000 above it if you are customizing and buying direct from Subaru. I spoke with another dealership after leaving there and they do NOT charge extra when buying direct from Subaru. Also, Theo (I think was his name) tried to tell me that used cars are depreciating in value. However, I presented them with a car at their Schaumburg location clearly listed above MSRP. Should note: this was the same car as mine will 5,000 less miles, however it did not have the optional package added like mine. I came in and they offered me $4,000 less for my car than what their website offered me. Also, they do not adhere to their 500 military incentive offered on their website. When I bought the car I was coming in to try and trade, they offered me less that 400 and told me it was only 100, "it's not that big of a deal". I went to a different Subaru dealership. Got offered $1,500 above MSRP with a package that was NOT included in the car Napleton offered me for $3,000 above. The location also offered me $3,500 more than Napleton Palatine for my trade-in. When I was leaving, I asked for his name and he refused to give it to me (Theo) and told me if I wasn’t buying a car to leave - which I already was. Then came out to my car AFTER he told ME to leave to try and talk more. Just do yourself a favor and avoid this location. More
by k.villa12
Employees Worked With
Theo
November 02, 2021
Second Outback purchased with Joe McAvoy. Family also purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered and received timely. Also service our older Outback with Napelton and have been happy with the service.. Staff always helpful with questions and concerns. Great dealership. More
by Resipag
Employees Worked With
Victor, Joe McAvoy
October 28, 2021
Had Joe McAvoy as my salesman and despite all the negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable, and all around a nice gentleman to deal in for business. More
by classicsnapshotamanda
Employees Worked With
Joe McAvoy
August 04, 2021
Took my car for oil change.After I got my car back I noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain my old oil only added extra to my car.After I took the car to the service department I was told that that will make it right left the car for couple days after recovering call that the car is ready took it home and opened the hood so called qualified technicians forgot to install the plastic cover on the engine.I had to go back to get the plastic installed,3 times for one oil change that was not preform and did not get money back for the oil change and the oil that I purchased on my own .Will not recommend them to anyone EVER and called Subaru of USA will file complaints. More
by Mimek7
Employees Worked With
Jonathan Rodriguez
