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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
October 31, 2024
Very disappointed in the documentation process after deciding to buy the vehicle. Pressured to sign documents for products and services I did not want. deciding to buy the vehicle. Pressured to sign documents for products and services I did not want. More
by Disappointed buyer
Employees Worked With
Peter Staszalek, Joe McAvoy
October 02, 2024
All went well and would use again. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last. More
by puggal
Employees Worked With
Joe McAvoy
September 17, 2024
Honest hard working people, went in for a seat that was ripping at the seam and even though i was out of warranty they went out of their way to make it right. Definitely makes you feel like they take care ripping at the seam and even though i was out of warranty they went out of their way to make it right. Definitely makes you feel like they take care of you and your car More
by ajs1108
Employees Worked With
Dan??
August 27, 2024
I was interested in Subaru because I heard about all the great safety features and wow, They were not kidding! Anyhow, I love my dealership, Napleton. I knew exactly what I wanted after learning about Subar great safety features and wow, They were not kidding! Anyhow, I love my dealership, Napleton. I knew exactly what I wanted after learning about Subarus and they found me the perfect one it is everything I wanted and then some .. There’s some pretty cool features and Napleton dealership made sure that I knew about them. Thanks guys.! More
by joiedevine
Employees Worked With
Service desk people I don’t know her name, but she was fantastic and she actually knew a lot about the cars. I was highly impressed just from having a casual conversation when I first got there she was great., Danny Napleton, Joe McAvoy
June 21, 2024
We are first time Subaru owners. Napleton’s Palatine Subaru has a very helpful and knowledgeable staff. Everyone is professional and courteous. Dan Garcia in sales made the buying Napleton’s Palatine Subaru has a very helpful and knowledgeable staff. Everyone is professional and courteous. Dan Garcia in sales made the buying experience informative with no pressure. Connor Jacobsen, their Delivery Specialist, helped us with our Love-Encore meeting where he was very helpful and knowledgeable about all our technical questions. We have three different drivers of the car and he worked with all of our individual questions and concerns. Very happy with our purchase and Napleton’s Palatine Subaru staff! More
by J9
Employees Worked With
Dan Garcia and Connor Jacobsen, Theo Davis
