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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
November 13, 2023
This is my second Subaru I have purchased/leased from Napleton's Palatine Subaru. Both experiences have been very positive and I would definitely consider them for my next purchase. Napleton's Palatine Subaru. Both experiences have been very positive and I would definitely consider them for my next purchase. More
by GaryD92
Employees Worked With
Joe McAvoy
October 23, 2023
I'm from Milwaukee and back in June I went to check out a CPO Subaru outback. It had high miles compared to the average but was in good condition. The shop was 1.5 hours away. They would not budge on price m CPO Subaru outback. It had high miles compared to the average but was in good condition. The shop was 1.5 hours away. They would not budge on price more than a couple hundred dollars so we both went our separate ways. Would not offer a competitive price. More
by Seamas
Employees Worked With
Sheldon Joy
September 06, 2023
Napleton Subaru was very professional and efficient in the handling of my purchase of a 2024 Subaru Legacy Touring XT. Kevin King called me very promptly when my Legacy arrived at the dealership and Conne the handling of my purchase of a 2024 Subaru Legacy Touring XT. Kevin King called me very promptly when my Legacy arrived at the dealership and Conner Jacobson took a great deal of time explaining all the features of the vehicle. This was my second purchase of a Subaru at Napleton in the last year and Theo Davis thanked me profusely. I would not hesitate to purchase a vehicle from Napleton again and recommend them to my freinds. More
by Pam Brown
Employees Worked With
Theo Davis
August 22, 2023
First time here and they were very helpful. They even had someone drive me home and pick me up when my wait time was going to be a couple of hours. Everything went very smoothly and I was imp They even had someone drive me home and pick me up when my wait time was going to be a couple of hours. Everything went very smoothly and I was impressed. More
by eileenreading
Employees Worked With
Jose Linares and Tony Rinchiuso
August 16, 2023
Very attentive dealership, Miguel was awesome and also the sales manager. "Detail" was sub-par, could of up sale on aftermarket wax process, if basic detail was good. I have worked in new/used car sales the sales manager. "Detail" was sub-par, could of up sale on aftermarket wax process, if basic detail was good. I have worked in new/used car sales 10 years accumulative. Overall the experience was great. Thanks, Mike Urbahns More
by mikeurbahns
Employees Worked With
Miguel Palomino
August 09, 2023
They were helpful, non- pushy and have us good advice and consideration. I’ve already recommended 4 of my friends cal Miguel Palamino a call after they admired my car. This was the easiest car buying expe consideration. I’ve already recommended 4 of my friends cal Miguel Palamino a call after they admired my car. This was the easiest car buying experience we have had. I love my new cars do love Napleton! More
by Eyeteech3
Employees Worked With
Miguel Palomino, Mark Carey
August 09, 2023
Friendly staff! My salesman Miguel Palomino helped me get into a new car that was perfect for me! Will be coming back to see him when my daughter gets her car. My salesman Miguel Palomino helped me get into a new car that was perfect for me! Will be coming back to see him when my daughter gets her car. More
by greenlanternhail
Employees Worked With
Miguel Palomino
