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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
January 23, 2023
The people at this dealership are the best I have ever used. I am am 82 widow and they have taken such good care of my car and I completely trust them' used. I am am 82 widow and they have taken such good care of my car and I completely trust them' More
by mtptam40
Employees Worked With
Byron Beltran , Phil and others
January 17, 2023
Our experience all around was spectacular. Bobby was attentive and helpful and the whole crew at napleton made buying our forester easy! Bobby was attentive and helpful and the whole crew at napleton made buying our forester easy! More
by Big ric
Employees Worked With
Peter Staszalek, Mark Carey, Bobby Crane
January 15, 2023
Excellent service. They made purchasing the car easy and painless. Answered all questions and were very professional. Will definitely recommend this dealership. They made purchasing the car easy and painless. Answered all questions and were very professional. Will definitely recommend this dealership. More
by Lauren
Employees Worked With
Peter Staszalek, Bobby Crane
November 01, 2022
Service was done in time frame promised by technician. Very efficient and clean environment. Price for service was exactly what I was quoted. Very efficient and clean environment. Price for service was exactly what I was quoted. More
by dwbtitle
Employees Worked With
Joe McAvoy, Mark Carey
October 21, 2022
got Lemon Subaru Outback. radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months n radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months now. nobody cares including Subaru headquarter. no music no phone no GPS, so much BS for Love Subaru More
by andrew
Employees Worked With
few technicians
June 30, 2022
Bobby was very polite, respectful, patient, and knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operat knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operate the features of the car, which I did. He was most respectful given my deficiencies in technology. When it came to financing, I felt that Mike Schomer took his time explaining all aspects of the paperwork. I did not feel rushed or pressured. More
by htaich
Employees Worked With
Bobby Crane
June 17, 2022
We were very happy with the purchasing experience at Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodati Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodating with us bringing our 8-month old son. Also, I noticed the waiting room by the service area had cafe-style tables and a large workspace table with plenty of power outlets. Little details like this go a long way with a positive customer experience. Car maintenance is a part of life and knowing that I can take our vehicle to a place where I won't lose a whole day (or can at least be productive while waiting) made me feel like I chose the right place to purchase a vehicle. More
by tsfox51
Employees Worked With
Sheldon Joy, Mark Carey, Sheldon Joy
