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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
April 24, 2022
Joe was fantastic to work with to get us in our new Forester. We felt welcome from the get go and it was the easiest car buying experience ever. Highly recommend !! Forester. We felt welcome from the get go and it was the easiest car buying experience ever. Highly recommend !! More
by Amyvond
Employees Worked With
Peter Staszalek, Joe McAvoy
April 09, 2022
Joe made my car buying experience a great one. He spent time going over all the features of my new Subaru so that when I drove off the lot I was comfortable navigating the new system. He made sur He spent time going over all the features of my new Subaru so that when I drove off the lot I was comfortable navigating the new system. He made sure all my questions were answered. I would highly recommend Joe! More
by sabbah6
Employees Worked With
Joe McAvoy
April 08, 2022
Not pushy but ask what we want. Listen to us and gave us his opinions very kindly. Told us which colors they have and had patience for us to decide. Very friendly and took time f Listen to us and gave us his opinions very kindly. Told us which colors they have and had patience for us to decide. Very friendly and took time for us. We are very pleased with Subaru and office employees. More
by Yukari517
Employees Worked With
Bobby Crane
April 05, 2022
Bobby was great. He answered all my questions, was very informative about the vehicles I was looking at, and did not make me feel pressured or rushed to make a decisi He answered all my questions, was very informative about the vehicles I was looking at, and did not make me feel pressured or rushed to make a decision. His calm and polite demeanor was a refreshing approach to past car dealerships. Purchased two cars in one day, and everyone at the dealership was very attentive and I feel we worked out a great deal. More
by candrews27
Employees Worked With
Theo Davis, Bobby Crane
April 04, 2022
This is my third Subaru that I have leased from Joe and every experience has been nothing short of amazing. Would definitely recommend a lease or purchase from Palatine Subaru ! every experience has been nothing short of amazing. Would definitely recommend a lease or purchase from Palatine Subaru ! More
by Gocubzgo
Employees Worked With
Joe McAvoy
March 29, 2022
Bobby was the best salesperson I've bought a car from. My fiance and I came in with a little bit of knowledge about the car we wanted to purchase - he went above and beyond to spend the time and make sure My fiance and I came in with a little bit of knowledge about the car we wanted to purchase - he went above and beyond to spend the time and make sure we really knew what we were leaving with. Overall, I would ask for him every time I go back to the dealer. We ended up in a 2022 Outback Touring, it is a beautiful car and we couldn't be more grateful to Bobby for showing it to us! More
by Gwilger
Employees Worked With
Theo Davis, Bobby Crane
