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Napleton's Palatine Subaru

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.4
196 Reviews
At Napleton’s Palatine Subaru, our goal is to make buying and servicing your vehicle easy, transparent, and enjoyable. Our team focuses on honest communication, fair pricing, and respect for your time—whether you’re purchasing a new Subaru or maintaining the one you love. From sales to service, you can expect a friendly, no-pressure experience backed by people who genuinely care about getting it right!
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1911 N Rand Rd

Palatine, IL

60074

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Showing 196 reviews

June 17, 2022

We were very happy with the purchasing experience at Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodati More

by tsfox51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Joy, Mark Carey, Sheldon Joy
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Jun 19, 2022 -

Napleton's Palatine Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 26, 2022

Our salesman Joe was thorough, patient and caring. The dealership was clean and professional. Everyone was anxious to help. More

by joseph_brosnan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Report | Print
May 27, 2022 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2022

Bobby was very patient & Polite waited a week for us to figure out how much we were able to spend on the car More

by sandia0323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Report | Print
May 26, 2022 -

Napleton's Palatine Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 23, 2022

Overall, this was a pretty good experience buying a Subaru from Bobby and the team. More

by CoolChicagoKid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Bobby Crane
Report | Print
May 25, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 21, 2022

Everyone we worked with was so friendly and helpful. They made the buying process very easy. More

by jlpvalways
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carey, Bobby Crane
Report | Print
May 22, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Palatine Subaru! Safe travels!

May 14, 2022

Knowledgeable, responsive to questions and listened to what you were looking for so he could help find the right fit. Thank you! More

by Mon1031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Report | Print
May 16, 2022 -

Napleton's Palatine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2022

Very straightforward buying experience with incredibly helpful staff. Bobby was very knowledgeable and great to work with! More

by Cthompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Report | Print
May 11, 2022 -

Napleton's Palatine Subaru responded

Hi, we take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

May 07, 2022

They were very knowledgeable and helpful without being overly pushy. Bobby and Mike were amazing. We are very happy with our new Subaru. More

by Katie830
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schomer, Bobby Crane
Report | Print
May 09, 2022 -

Napleton's Palatine Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Palatine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

May 06, 2022

Bobby made my first big purchase such an easy and enjoyable process! He answered all my questions and was always really transparent and kind. More

by Seacosta06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carey, Bobby Crane
Report | Print
May 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 03, 2022

Miguel Palomino at Napletons Subaru was very helpful and patient during my car purchasing experience. He kept me updated on the car I was interested in, and was honest and straight to the point. I will defi More

by Emed97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
Report | Print
May 04, 2022 -

Napleton's Palatine Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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