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Napleton's Palm Beach Acura - Service Center
West Palm Beach, FL
120 Reviews
120 Reviews of Napleton's Palm Beach Acura - Service Center
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May 27, 2016
First timer I have just moved to the area and needed a tire fixed. I had coverage through my former dealership. Niko took the initiative to contact the company an I have just moved to the area and needed a tire fixed. I had coverage through my former dealership. Niko took the initiative to contact the company and arranged for reimbursement directly without involving me personally. The tire was fixed , car was washed and I was on my way without unnecessary delay. I will be driving the extra distance to have both my cars serviced at Napleton in the future, thank you Niko. More
by COURMOORE
Verified CustomerEmployees Worked With
Niko
Helpful May 26, 2016
Poor Follow Up After leaving service center, I left two phone messages with the advisor asking for him to call me because the car was still not running properly. He After leaving service center, I left two phone messages with the advisor asking for him to call me because the car was still not running properly. He never called me back to discuss my concerns. I do not live close to the dealership and my schedule is tight so turning around and going back at that time was not an option. I am very disappointed in the lack of acknowledgment of my calls even if he had no clue as to what was going on with the car. It is poor customer service not to follow-up with a customer in a timely matter whether or not you have an answer. More
by Jen
Employees Worked With
Nico
May 23, 2016
Quick and Courteous Service! Took the car in at 1pm on a Saturday, by 2:30 was out with oil change, tire rotation and a washed and vacuumed car, what else can you ask for...thank Took the car in at 1pm on a Saturday, by 2:30 was out with oil change, tire rotation and a washed and vacuumed car, what else can you ask for...thank you Nico! More
by STEVENVITEK
Employees Worked With
Nico
May 23, 2016
You pay for expertise I brought my car in to have an issue with my AC investigated and to see howuch they would charge for repairs. They were able to quickly diagnose my pr I brought my car in to have an issue with my AC investigated and to see howuch they would charge for repairs. They were able to quickly diagnose my problem and tell me exactly what was wrong and what components of the AC system are still OK. They then gave me a quote for the repairs - $1100 would be just for labor. I chose to repair my car myself now that I knew exactly what the problem was due to the high costs at the dealership. I also bought the parts from Delray Acura instead of Palm Beach Acura because Delray Acura charges significantly less for parts. I ended up paying $150 just for the diagnosis, which seems a bit high considering all they did was look at my car while it was on a lift. The service advisor I worked with, Niko, was awesome. He was exceedingly knowledgeable about every technical aspect of my car. More
by Gary
Employees Worked With
Niko
May 19, 2016
Flat tire repair Arrived in need of a flat tire repair and was taken care of immediately by Bernie Santana. He's a great ambassador for both the dealership and the Acu Arrived in need of a flat tire repair and was taken care of immediately by Bernie Santana. He's a great ambassador for both the dealership and the Acura brand. More
by JEFFSCHIAVINO
Employees Worked With
June 30, 2015
SERVICE DEPARTMENT needs help My car will not start. Battery voltage is good 12.1V and lights bright. I called the service dept at 11:06am Tuesday and they were all to busy and I g My car will not start. Battery voltage is good 12.1V and lights bright. I called the service dept at 11:06am Tuesday and they were all to busy and I gave my number for them to call back. Called again at 11:47 and left a voice mail on Service managers phone to please call me. Called again at 1:24 and was on hold for 13 minutes and then was told they were all busy again and to leave my number and they would call back. I said NO! and asked to be transferred to Terry the General manager and he did not answer so I left a message for someone to call me as my car will not start. It is now 2:31 and that is the kind of service they brag about on all there advertising. It appears that they think THAT is good service. All the awards this dealership has received is many years ago. You decide if you want to do business with them. More
by Airline Capt
Employees Worked With
No one answers - They cant all be out to lunch
April 22, 2015
2007 RDX headlight My headlight in my RDX doesn't work. Took it to Napleton's and they told me it would be $2000 to fix. NO WAY! My headlight in my RDX doesn't work. Took it to Napleton's and they told me it would be $2000 to fix. NO WAY! More
by nicci22
Employees Worked With
Dave Marshall
April 28, 2014
service manager I would recommend this service department every time. I've always had a good experience and the service has always been great, with reasonable prices I would recommend this service department every time. I've always had a good experience and the service has always been great, with reasonable prices and within a proper amount of time. Thank you, Dave, for always making it a good experience. More
by traderdeb
Employees Worked With
Dave Marshall, Dave Marshall
April 22, 2014
l was taken advantage of Tried to sell me things I didnt need and accomplished it by 2300.00 almost got me for another 2 estimates. 1 for 1500.00 and another for 1600.00 Nev Tried to sell me things I didnt need and accomplished it by 2300.00 almost got me for another 2 estimates. 1 for 1500.00 and another for 1600.00 Never going back. Lost a loyal customer More
by llldominoaffects
Employees Worked With
mechanic department
February 19, 2014
I've been very pleased with my sales and service experience here at Napleton's. Steve Flood was my sales consultant and Bernie Santana just got my 5000 mile service done. It was painless and easy w experience here at Napleton's. Steve Flood was my sales consultant and Bernie Santana just got my 5000 mile service done. It was painless and easy which is what I like ! More
by je328
