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Napleton's Palm Beach Acura - Service Center

West Palm Beach, FL

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120 Reviews

120 Reviews of Napleton's Palm Beach Acura - Service Center

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August 07, 2019

Routine maintenance Process is quick and smooth. Maintenance service is explained. Customer benefits were also confirmed as to what is covered. Overall experience is easy More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. P. Fezza
Aug 10, 2019 -

Napleton's Palm Beach Acura responded

Sue, thank you for your high star rating. We're happy to see that your experience with us was excellent! It means so much to us to have earned your trust in our business. We hope to see you again in the future!

July 12, 2019

Had not expected to lease a new car The transition was seamless. Almost too easy. The car was so beautiful and filled with new tech and safety features that I could not drive away More

by Twinsister
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Garrett in service, Robert Mahler
Jul 13, 2019 -

Napleton's Palm Beach Acura responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

July 05, 2019

Awesome! We originally came in for maintenance on my MDX and ended up leaving with a new RDX. Everyone here is friendly, patient and awesome to do business wit More

by Johnson1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hollando Mathurin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Mahler
Jul 07, 2019 -

Napleton's Palm Beach Acura responded

Hi Johnson, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

June 21, 2019

Been in with my NEW Rdx 7 or 8 times so far this year I have been in 7 or 8 times this year to have items fixed. Took three visits to fix a seat problem. Took three visits to figure out the heads up dis More

by unhappy acura owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
various
Jul 07, 2019 -

Napleton's Palm Beach Acura responded

Hi, My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience. Sincerely, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

June 15, 2019

Bobby from Napleton Acura I’ve had issues with my brand new Acura RDX. Before I leased the car I was treated like royalty. Afterwards when there were issues I really got the ru More

by ScottAckerman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeanette in finance, Robert Mahler
Jun 17, 2019 -

Napleton's Palm Beach Acura responded

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 31, 2019

I have been a loyal customer for about 9 years I have been a loyal customer for about 9 years. All I can give them is 5 stars on their service. Garrett is who I am currently working with and i must More

by otisdavis8526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett
Jun 06, 2019 -

Napleton's Palm Beach Acura responded

Hi, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

May 31, 2019

Service department I absolutely love the service dept!! They let me know how long it would take and they stayed true to it. I had a loaner vehicle provided. I have been More

by hugomendez4215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon , Wendy Lemieux
Jun 06, 2019 -

Napleton's Palm Beach Acura responded

Hi Hugo, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

May 30, 2019

Very satisfied with their outstanding service . I usually service her with Bernie or Yari, they have been my go to since day 1. This service department is great, with a caring staff. More

by Lindsmithh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yari
Jun 06, 2019 -

Napleton's Palm Beach Acura responded

Hi Lindsmithh, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

April 17, 2019

Cecilia Eilyn is good. She takes care of me every time that I come here. She is so sweet and helpful. So is Wendy the client experience manager. Great people! More

by Cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eilyn Zambrano, Wendy Lemieux
Apr 25, 2019 -

Napleton's Palm Beach Acura responded

Hi Cecilia, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

April 16, 2019

Part of the family. I had a check engine light come on and I called late on a Friday evening. Service advisor Garret stayed later to assist and get me a loaner car. i fel More

by cheftoddpqlmbeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret
Apr 25, 2019 -

Napleton's Palm Beach Acura responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300

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