Napleton's River Oaks Chrysler Dodge Jeep Ram

Great Customer Service!! I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also du I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also during my visit I also got to meet Dan Sullivan and Eric gramlich these gentleman were also very professional. I would highly recommend Napleton's River Oaks!!Thank you again . More

great experience They were super helpful and friendly. They take the time to explain eveything so that you are comfortable with what you are looking for and understand They were super helpful and friendly. They take the time to explain eveything so that you are comfortable with what you are looking for and understand the benefits of each car. More

The Best Dealership in North America You may not believe it, but this is by far the best dealership in North America. We've purchased cars from over a dozen dealerships previously, and we You may not believe it, but this is by far the best dealership in North America. We've purchased cars from over a dozen dealerships previously, and we will never go anywhere else again. The saying 'it's all the same' is true of most dealerships, but where Napleton exceeds is in their strong orientation to Customer Service. Honestly, they put the customer before all else, which is unheard of in the car industry. The dealership has the best prices and will do everything in their power to find the right car for you and your family. Juan and Moe are by far two of the best individuals we've ever worked with and will refer every single friend and family member to this dealership. More

AMAZING!!! HE TRULY MADE OUR EXPERIENCE GREAT, HE WORKED VERY HARD TO HELP US GET EVERYTHING WE ASKED FOR AND MADE US FEEL VERY SATISFIED ON OUR PURCHASE. HE WAS VERY KNOWLEGABLE ON EVERYTHING. WE WOULD DEF VERY HARD TO HELP US GET EVERYTHING WE ASKED FOR AND MADE US FEEL VERY SATISFIED ON OUR PURCHASE. HE WAS VERY KNOWLEGABLE ON EVERYTHING. WE WOULD DEFINITELY COME BACK TO KEN ON FUTURE PURCHASES AND WILL REFER ANY FAMILY AND FRIENDS TO HIM AS WELL! More

I went to Napleton River Oaks Chrysler Jeep Dodge in Lansing from a Cars.com advertisement for a price of $19,992 for a 2008 Cadillac CTS. I emailed the dealership from ad and went to see the vehicle in Lansing from a Cars.com advertisement for a price of $19,992 for a 2008 Cadillac CTS. I emailed the dealership from ad and went to see the vehicle in person and was told it was sold. The dealer contacted me back and stated the vehicle was still available, so I went again and the price of the car was about $3000 more because they did some work on the car and they needed the money they put into the vehicle back. The dearlership pulled up the same add that day with $19992 price but he told me it was a mistake on their part, and that everyone makes mistakes, including myself, and they would not honor the advertised price. Yes, i do mmake mistakes, didnt know the relevance his statemnent but I try to corect the mistakes I have made. So, I left again. I was contacted by various individuals offering me different deals until the used sales manager advised he would offer added incentives like free oil changes and 45 days before your first payment. It all sounds good outside of the finance room, but in reality a sales rep makes idol promises. He doesnt say if you agree to pay more money per month then we will extend your payment 45 days, otherwise your payment is due in 30 days. I mean why even bring it up. i makes the consumer feel taken once your in the finance chair. The greatest part of my personal story is after all I originally went through to get this car. My first payment was due 29 days after I drove off the lot. When you drive off the lot you are left with the uncomfortable feeling that you have just made a bad decision. Business is just that, but it should come with some type of integrity. When you have people representing the business not honoring their word or the word of the business especially after paperwork is signed, you feel like you've been preyed upon and swindled. I wouldn't refer anyone there based on that fact alone. It's very unfortunate. More

Juan Avila was a very helpful sales person to my husband and I. When my husband would call him he was always helpful to our process. And we were very impressed with the customer service we received from eve and I. When my husband would call him he was always helpful to our process. And we were very impressed with the customer service we received from everyone. Everyone was just so nice to us they made us feel like they were happy to have us as customers. And let me tell u that is very rare!!! We will be returning when we are ready for another vehicle. More

Art is amazing!!!! I will always be a faithful customer to Napleton Chrysler jeep dodge && of Art Stewarts. He made the impossible, possible in my case. Thank you! to Napleton Chrysler jeep dodge && of Art Stewarts. He made the impossible, possible in my case. Thank you! More

Art is a fantastic salesman!! My husband and I purchased both vehicles through Art's diligent search to locate the right vehicle that would meet our needs and budget. Definitely would not go anyw purchased both vehicles through Art's diligent search to locate the right vehicle that would meet our needs and budget. Definitely would not go anywhere else. More

Art Stewat is a great salesman. Hard working, dedicated individual. Would def recommend his services to all of my friends and family. Keep up the good work Art. individual. Would def recommend his services to all of my friends and family. Keep up the good work Art. More