Napleton's River Oaks Honda

"After sale" experience has been a nightmare My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We l My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We live 3 hours from the dealership but decided to make the drive the following day to purchase a 2013 KIA Optima SXL. We arrived right before they opened and was finally able to finish up and head home at 3 pm. Eric was our finance manager. He sold us a warranty that was to include interior protection (tears, rips, etc in the leather) and coverage that if the car was to be wrecked and considered a total loss, the loan would be paid off. We trusted him and did not read the pages and pages of supposed coverage. My husband and I are both 3rd shifters and at this point, had been awake for 27+ hours, was sleep deprived and ready to go home so we trusted Eric's word that we were purchasing what he said was included in this warranty. 10 days after purchase, I had to take the car to the local KIA dealership due to a gurgling noise coming from inside the dash, oil leaking, the back up camera and stero unit malfunctioning and the passenger door handle breaking off. At this time is when I read the warranty information and discovered the warranty did not include all coverage promised. I have attempted contact with Eric over a dozen times and have yet to receive a call back. I even went as far as to leave a message for Frank (the GM) and also, no response. I decided to try contacting the general finance department and was FINALLY able to establish contact with Richard who is also a finance manager. He was very helpful and apologetic and assured me he would pull my paperwork and get to the bottom of this. He never called back and never answered or returned the many, MANY voicemails I have left attempting to get this resolved. Also, I drove around for THREE weeks with expired dealer tags because their title department could not produce the necessary paperwork on time for me to legally register the car. I asked for them to extend my dealer tags being this issue was beyond my control and they declined. I asked for them to type a note simply stating the circumstances of the situation incase I were to be pulled over (I was by the way) and again, they declined. The people at Napleton River Oaks Honda are unprofessional and lack proper etiquette and basic customer service skills. They were all "smiles" and genuinely helpful until the sale was complete. They do not care about their customers and GOD forbid, if you do indeed purchase your next vehicle from them? Pray that the vehicle is in immaculate condition with 0 chance of ever breaking because it will be a nightmare attempting to get even the simplest of problems solved. And, if you purchase a warranty, do NOT take their word for what it includes, READ the fine print!! For your own protection. More

Pleasant Experience but attention to detail lacks My salesman, Alvin, was a pleasure to work with. He was knowledgeable and courteous. I also dealt directly with Frank, the general manager, who I al My salesman, Alvin, was a pleasure to work with. He was knowledgeable and courteous. I also dealt directly with Frank, the general manager, who I also liked. However, I specifically requested that the financing go through Capital One instead of Wells Fargo because I simply do not like Wells Fargo......long story. The finance person also stated it would go through Capital One. But, somehow it ended up with Wells Fargo anyway. I left a voice mail for Frank and have not got a call back. It is frustrating not to get a call back. More

Avoid this place or proceed with caution!! I wish I would have checked Yelp first. I walked into Napleton River Oaks Honda just for a test drive and proceeded to let them pressure me into a sal I wish I would have checked Yelp first. I walked into Napleton River Oaks Honda just for a test drive and proceeded to let them pressure me into a sale that lasted from 6:30pm to 11:30pm. I made the mistake of going alone and after a long day at work. I've only ever purchased one vehicle (used) so I didn't have much experience with the process of buying new. They hadn't secured a bank for my auto loan prior to allowing me to leave with the vehicle and, after going over the paperwork (that I shouldn't have signed, at least before negotiating), I see that I got taken advantage of. I have a 780 credit score, but I agreed to 84 months of financing at 4.25% I'm an idiot, but more importantly they ran me down and exhausted me. They made me feel like I was getting a deal and that they were on my side. WRONG!!! On TOP of that, I "purchased" a cargo cover accessory that didn't come with the vehicle. Three days later, I received a call saying that my order wasn't processed and wasn't built into my financing, so I could spend $150 separately to purchase it. Unbelievable. I will never do any (more) business or maintenance here after reading over everything I received and signed. I guess you live and you learn. I will say that they contacted me via phone call in regards to a comment I made while dropping off my down payment, but I did not call them back because I just never want to deal with them again. Also, it's been a week and they still have not processed or titled my car for me to plate it. More