Napleton's River Oaks Honda

Good on price horrible on car pickup. The finance guy is horrible. I signed the same forms twice. Once with the sales guy and once with the finance guy. Also paid cash for this truck and the salesman had horrible. I signed the same forms twice. Once with the sales guy and once with the finance guy. Also paid cash for this truck and the salesman had me write the check off the invoice. When the finance guy saw the check he said 'you will need to write a new check as you owe 8 cents more' I paid $39,000 for this truck including accessories, fees, and taxes and this guy is going to ask me for 8 more cents. You have got to be kidding. Then he said we will need to run a credit check on you before we can accept your check. I had asked the salesman several times if he wanted to verify funds with my bank or if he needed a cashiers check and he said 'no your check will be fine'. I told the finance guy I refused to let him run a credit check on me. I didn't want credit I was paying cash. I was 2 seconds away from walking out the door and telling them to keep the truck. They finally decided my check would be OK. This was the most horrible buying experience I have every had. I will tell this story to everyone I know. They have got to be kidding me. Honda will not like the ratings I give when they call. UPDATE - I spent 1800 on an installed hard tonneau cover and while they installed it they got the entire bed dirty. I was assured by the Salesman Gary Grant that it would be washed and clean before I left the dealership. In my desire to get away from this dealership as fast as I could I did not open the back to make sure they washed it out. This morning I open the back to find all the dirty foot prints exactly where they were. They sold me a top of the line truck and did not have it clean when I pulled it out of the lot. My fault for not checking. I wonder if Honda knows what a bad dealership this is? They will just as soon as they call me for my ratings I can assure you. More

I flew in from out of town after speaking with Jeremy for almost 2weeks. I should have known by his pushy nature that he wasn’t knowledgeable about the car I was purchasing (Mercedes S600). I flew in and he almost 2weeks. I should have known by his pushy nature that he wasn’t knowledgeable about the car I was purchasing (Mercedes S600). I flew in and he didn’t even come into the airport to get me?! How was I supposed to know where I was going? We get into his car and he has a BREATHALIZER MONITOR, attached in his car that he is actively blowing in to keep the car on. POOR FIRST IMPRESSION!!! The car was BEAUTIFUL but the keys didn’t work. The key wasn’t coded for the xxxx car? Couldn’t lock it or pop the trunk. What they didn’t know is that I already made an appt with a local Benz dealer to give the car a good once over before I signed anything. The car has 3 MAJOR SAFETY ISSUE. A BAD BELT, A BENT RIM, AND A BAD TIRE! So the manager( I assume Tony Preston) tried to explain to me that all of these items are considered WEAR AND TEAR Items!! So I asked the rep from the Benz dealer if this car is safe to drive home and his exact words were "Ooh xxxx no!" So we get back to the dealer and the master tech named Jerry explained to me that he changed and checked all the belts on the engine, what he didn’t know is that I baited him and told him it is more than one belt on the car. So the deal went south and then they wouldn’t even take me to a hotel!! Thank God one was behind the dealer!! The next day they call me on speaker trying to apologize and make a deal. I kindly let them know that they are not getting one dime from me until those repairs are done by someone NOT THEM!!! THEY ARE ALL LIARS AND CHEATS! BUYER BEWARE PLEASE!!!!! THEY ARE SNEAKY AND WILL TELL U WHATEVER YOU WANNA HEAR TO GET YOUR $$. A total waste of $ and my time!!! I wanna fly back to Lansing just to spit on them!!!! More

I was introduced to too many finance guys who were trying to get me to just purchase anything. Everytime I rejected their offer someone new would come out and introduce themselves to me then try to persuade to get me to just purchase anything. Everytime I rejected their offer someone new would come out and introduce themselves to me then try to persuade me in one way or another. One bald gentleman got upset because I was consulting with a friend by phone. He had the nerve to say something about me being on my phone consulting. I did not give in until I got what I came for. More

This dealership is full of con artists. I spent almost 2 This dealership is full of con artists. I spent almost 2 days in this dealership. I felt that my time was not valued. I was trying to buy a used c This dealership is full of con artists. I spent almost 2 days in this dealership. I felt that my time was not valued. I was trying to buy a used car at first but after bringing a friend along the next day he showed me that the vehicle had been in an accident. Even though the carfax was clean on the vehicle. I was lied to several times, and dealt with in a unprofessional manner. Please stay away and spend your money elsewhere. More

Maybe it was just me, but if you are going to buy a used car here, be prepared to pay $2000-3000 in addition to the listed price. They will make it seem like the negotiated price is final, and will add some car here, be prepared to pay $2000-3000 in addition to the listed price. They will make it seem like the negotiated price is final, and will add some bogus prices to jack it up. They claimed they are selling the car at a loss, but at the same time they also admitted they are jacking up the price because they know they will get a profit that way. This is probably the same with other dealerships, but be prepared to be pissed off after visiting this one. If you do decide to go, ask them before you visit them to quote you a price that includes tax, documentation fee, destination fee(this one is a killer), and all other bogus fees dealerships like to add. More

Went to buy a used trailblazer that i seen from the internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from roa internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from road trip. Said in the mean time they would print out carfax report. Waited an hour, still no keys or carfax report. Than sales manager came over and said Trailblazer was missed price on internet. He can't sell it to me for that price, but could sell it to me for 8,995. or another car for less money.This add was on the internet for 1 week. They never tried to to change the price! More

When i went to River Oaks Honda right when i got out of my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the ve my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the vehicle i was looking for inside that was so convinent for me then i met Eddie Napleton Jr the owner he treated me almost like i was family did absoutley everything for me after i purchased the vehicle did then William mulcahy the gm walk me around the dealership introducing me to each department by far the best expiernce i ever had id recommend every one that i know to this dealership............GREAT JOB RIVER OAKS HONDA More

1. Final price different than advertised. and/or agreed to . 1b. Have a attorney present when purchasing to look over paperwork. 2. Dealep Prep and Destination Charge for a USED vehicle; 650.00 3. D to . 1b. Have a attorney present when purchasing to look over paperwork. 2. Dealep Prep and Destination Charge for a USED vehicle; 650.00 3. Document Preparation Charge of 150.00. 4. Make sure there is a spare key . Especiall with Transsponder/keys. More