Napleton's River Oaks Honda

I began talking to Michelle around 5/30/12 and she was very helpful. I also had sometime to talk to Stanley and I let him know I had found an advertisement on cargurus.com for a Orange 2011 Dodge Charger very helpful. I also had sometime to talk to Stanley and I let him know I had found an advertisement on cargurus.com for a Orange 2011 Dodge Charger for $ 19,500. He said the price was listed on your site at $20,995 and he didn't know how the other site got it's number but that they would honor it because it was advertised at that price. Friday night I began talking to Jeremy Veasy and he took a deposit to hold the car until I was able to come up there on Monday morning as I would have to fly in from Wichita. I purchased my plane ticket and was picked up by a porter named Gary at the Chicago Midway airport right after I landed. The 35 minute drive from the airport to the dealership was the best experience I had with the dealership. I arrived at the dealership and was greeted by Jeremy and shown the car. As I walked around the car I noticed that the hood looked like it was not centered which was of particular concern as I knew the car had been wrecked. I was very displeased looking over the vehicle and seeing dozens of paint chips and several dents on a 2011 vehicle. I realize that it is a used car but would have thought that as such a large dealership the proper touch ups would have been done to take care of the paint chips. I also found out that the car didn't have the leather seats and a sunroof which it was mentioned in the advertisement on their site. Also when I was talking with Jeremy and the sales manager I believe his name was Tony both told me by looking at the pictures they could tell it wasn't leather to which I simply replied I'm color blind and it looked like it could have been a light colored leather to me. Then came the test drive. The car seemed to ride pretty smooth and I had very little problem adjusting the car to my needs. Jeremy and I got on the highway and started on what I intended to be a long test drive as I was taking this decision very seriously. It ended up being pretty short because once I tried the AC which didn't work I had pretty much had it. Jeremy assured me that it would be fixed by the service techs and that it probably just needed freon. I granted that but let him know that it concerned me that a 2011 vehicle already needed freon. We arrived back to River Oaks Honda and I sat down in an office while Jeremy asked me what I thought. I told him I wasn't sure but I'd take a look at the numbers he could give me and then found out that the asking price was still $ 21,000 and not the $ 19,500 that I was told would be honored. On top of the price I found there would also be a $ 710 destination charge added to a used car. I was not pleased but continued thinking maybe at some point soon a deal could be struck and the necessary fixes could be made. Jeremy ran some numbers for me and came back and told me that my $20,000 car would cost me about $ 400 a month which was way higher than I anticipated for the 6 year note we were discussing. He explained that for every $ 10,000 financed it will be a $ 200 dollar payment monthly. I had told Jeremy when I got there that I was a tax accountant and that I know numbers. I also had a pocket calculator that helped me determine loan amounts but I had already gone through and figured out how much an additional $ 1,000 or an additional % of interest would cost me per month. His numbers were WAY off. With the proposed interest rate they were offering me of 4.54 % over 72 months my payments at most should have been around $ 340 and he is telling me it would be around $ 400. At this point is when the sales manager became involved, asking me how he could get my business. I flat out told him the numbers were wrong and I knew they were wrong. I also told him about the listing and that I had been told the advertisement would be honored and of the problems I had seen with the description and what the car actually had. Both Tony and Jeremy came in and out of the office at least 4 times over the next 45 minutes with different numbers each time trying to reach a deal. Throughout this whole conversation with Jeremy he kept telling me he wanted to help me but that I had to help him because I wasn't budging off my offer and the numbers I was looking for. Last time I checked I am the customer and he is there to get the sale not ask me to do something I am unwilling to do. After being at the dealership for over 2 hours and probably closer to 3 and after telling them for the previous 30 minutes I just wanted my deposit back they finally offered the original $ 19,500 without the destination charge. I was then told that I would have to pay them the sales tax even though I was a Kansas resident (I found out later they were wrong on that to). Jeremy came in with one last effort asking me what I wanted and I said I just want my deposit back and that I don't want the car. Tony was brought in a couple minutes later and asked me the same thing and I told him I just want my money back and to leave. He said I don't understand I've got you your numbers and you just don't want the car now, and I told him that is correct. I told him I'd been there over 3 hours waiting patiently trying to come to an agreement and had test driven a car that didn't even fully function. They had known since Friday I would be there and the A/C still didn't work. 10 minutes or so later I had my deposit back and after hearing something from Jeremy about he can't help me if I wasn't willing to work with him I left the dealership having to walk across the street and get a cab because I had no way to get anywhere. This was by far the worst car buying experience I have ever had. I bought a plane ticket to come and buy the car and felt like I was treated just like another person and not a customer whose business should be valued. If this is the way that Napleton dealerships operate I don't have a clue how the dealership has been successful. I am out the flight there, a hotel stay, and the transportation back for a waste of a trip. Also I have to mention that even though the car was falsely advertised no discount was offered for the items that were not there; I was just told well you should have asked and we would have told you or you can see in the pictures it isn't leather or have a sunroof. Oh and I was told they aren't the ones that write the internet ads for your cars which to me is another slap in the face as they showed 0 accountability. More

I worked with Bob Wolf New car Sales Manager via The Internet. Not only did he respond the fastest but he had by far the best product knowledge and phone deameanor of anyone we spoke with. It was neat Internet. Not only did he respond the fastest but he had by far the best product knowledge and phone deameanor of anyone we spoke with. It was neat he responeded from home on his day off from his smart phone. The price was fair, we actually paid a little more for his selection and service. Bob Wolf had the paperwork ready when we gt there. I would reccomend Bob Wolf for anyone looking for a head turnining experience. More

I went there to purchase a new or used car. They go me approved for a used 2010 Sebring. I have now had the car for a week and a half and I get a call saying that the bank did not approve the loan and tha approved for a used 2010 Sebring. I have now had the car for a week and a half and I get a call saying that the bank did not approve the loan and that I need to bring the car back. The owner of the dealership told me I needed to come in today or he was going to start to charge me $500a day for the car or put it out for REPO. The people that work at this dealership are nasty and rude especially the crossed General Manager they treated me like crap and I will never go back here or recommend anyone to ever go here. More

Dealership not only had the inventory to choose from. They had the best pricing. The team was all very attentive. I travelled from North Suburbs to buy here! They had the best pricing. The team was all very attentive. I travelled from North Suburbs to buy here! More

Great experience. JP was enthusiastic and attentive from start to finish. The negotiation process was stress-free. By far, the best car buying experience I have ever had. start to finish. The negotiation process was stress-free. By far, the best car buying experience I have ever had. More

My experience with this dealership has always been very pleasant. Working with big Will has been a very pleasant experience. He is a pleasant, informative and know's his job. I would recommend my family am pleasant. Working with big Will has been a very pleasant experience. He is a pleasant, informative and know's his job. I would recommend my family amd friends to the dealership and to work with big Will. More

Overall I had a great experience at River Oaks Honda. I was very nervous about my situation and how I had such a small window to work with in buying a used car, however, after many conversations and though was very nervous about my situation and how I had such a small window to work with in buying a used car, however, after many conversations and thought out scenarios we (as a team) figured out what was best for me. In the end, I left a hundred times happier than I thought I would, and, the customer service was amazing. I felt comfortable and well taken care of. This experience rated above and beyond any previous car dealership exerperiences. I love my "new" car and could not be happier about my decision. YEAH!! More

Robert Blue could not have been more attentive. He answered all of our questions, going above and beyond the call of duty. His Product Knowledge was very impressive, making our decision to buy from Na answered all of our questions, going above and beyond the call of duty. His Product Knowledge was very impressive, making our decision to buy from Napleton River Oaks Honda an easy one.. Before we drove our car off the lot he made sure we understood how everything in the vehicle worked, teaching us how to programme our new vehicle's features. He has called twice since we purchased the vehicle to make sure we are happy and to see if he could help with anything. I would recommend Robert Blue and Napleton River Oaks Honda to everyone I know!!! More

Wonderful, Wonderful, Wonderful love fact that You may use the internet while waiting for an oil change. Love the fact that the dealership provides free coffee and free popcorn! The dealership is clea use the internet while waiting for an oil change. Love the fact that the dealership provides free coffee and free popcorn! The dealership is clean and has classes after You purchase a car. Wonderful More

In the past, buying a new car was somewhat of an experience with mixed emotions. NOT this time! I was made to feel comfortable from the moment I walked onto the lot till the moment I drove away in m experience with mixed emotions. NOT this time! I was made to feel comfortable from the moment I walked onto the lot till the moment I drove away in my new Honda. Gary was very pleasant, knowledgeable and really helped me find the car that best suited my needs. Ultimately, he helped me find a car that I will love for many years to come. His patience and expertise allowed me to go through the process of car selection, financing and delivery of my Accord with ease. He followed up with a call the next day to make sure all my needs were met. Although I live closer to a Honda dealership in Indiana, I will drive the extra miles to return to Napelton Honda for my service and future purchases thanks to my salesman Gary. Furthermore, I will spread the word about my great experience at Napelton Honda. Thanks Gary! I just love my new car! More