Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Napleton's River Oaks Honda

Lansing, IL

Overview
Employees
Reviews
Vehicles
4.8
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership
View Awards

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,199 reviews

January 29, 2024

I once again had a great experience at this dealership with James Johnson. He was very helpful with getting my car inspected. More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
Report | Print
Feb 01, 2024 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 29, 2024

Big thanks to James Johnson and there team! I didn’t expect buying a car to be so fun, excellent customer service. More

by Daniel Matthews
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Napleton's River Oaks Honda responded

Hello Daniel, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 22, 2024

JP is a wonderful Salesmen, happy to work with us and our financial situation. Getting us in exactly what we were looking for! More

by jtgonzalez8494
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 17, 2024

This dealership is the best . I have been buying cars for 20 years would go anywhere else.I More

by Ggmama1949@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faris Ihmeidan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Parham was the best.he will get a 5
Report | Print
Jan 19, 2024 -

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton River Oaks Honda as your first choice for service!

January 13, 2024

MRS.Virgilie Thank you so much , The very moment we step in Honda dealership, she greeted us with pleasant ☺ and was very helpful, with me getting my new vehicle. More

by Juan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Virgilie Bredy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Napleton's River Oaks Honda responded

Hi Juan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2024

very good customer service and communication, very respectable people! Jason Anderson was the best representative. More

by Alexandria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Napleton's River Oaks Honda responded

Hi Alexandria, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 12, 2024

This place is Amazing! I spoke to Yusuf on the phone regarding my concern of trade in while at another dealership and he told me to stop in. I arrived and met JP and he rea More

by aaanderson101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yousef Hasan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jules Daughtery
Report | Print
Jan 14, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 12, 2024

Jason Anderson was very helpful, he found us the perfect vehicle!! Very nice and very professional More

by sibergrl8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you for your positive review. We're glad to hear that you found our staff here at Napleton River Oaks Honda so helpful in the purchase of your vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 11, 2024

Jeffery was a great ,friendly and helpful consultant . I would recommend him for your business needs More

by Averill Glass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 10, 2024

Very organized, Very Professional, Helpful & Every questions I had was answered on timely matter & Correctly. More

by gonzalez_angel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose & Brad
Report | Print
Jan 11, 2024 -

Napleton's River Oaks Honda responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

1
...
15
16
17
...
120