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Napleton's River Oaks Honda
Lansing, IL
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,199 reviews
January 07, 2024
DO NOT GO! I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by the way) showed me some cars and we tried some cars out and after liking one, we sat down and we discussed numbers. The salesperson assumed I was going to finance. We discussed numbers for a 2021 Nissan that was priced at 17k and with Taxes was going to be 20k. After negotiation with him along with the finance person named Eli, we agreed to pay $18,970.03 and it would come with a full tank of gas and 2 key fobs. After I shook hands with Eli on the deal, I then said “I would like to pay cash.” And THAT’S when everything changed. They began to get upset and claimed that they would lose money on the sale because they assumed I would finance. They tried to tell me that I should get my credit ran, take the loan out and then just pay it all off and they promised not to tell the bank that they know that. I told them that’s shady business and I won’t go that route. They then tell me that had they known I was going to pay cash, that they would have added more warranties and other options which then they tried to sell me on and I declined. The sales person leaves along with Eli. The salesperson then comes back and says they can’t sell me the car because I wouldn’t finance with them. For a dealership that prides themselves on having such resourceful banks to get auto financing from, it seems quite shady that they REFUSE to sell a car for a price they’ve given because we wouldn’t use them to finance, ESPECIALLY when they don’t claim “in house Financing”. The picture attached is a copy of the form of numbers STAY FAR AWAY! More
by C Jacks
January 06, 2024
Earnest Norman was very efficient and knowledgeable. He was very considerate of my time and needs. He was very considerate of my time and needs. More
by Mzprecious00
Employees Worked With
January 04, 2024
Had a great used car buying experience. No haggling. They worked within our requirements without pushing other stuff too hard. Felt nice to be heard. Would recommend. No haggling. They worked within our requirements without pushing other stuff too hard. Felt nice to be heard. Would recommend. More
by danaihub
Employees Worked With
January 03, 2024
I was very please with the service that I received at Napleton and the salesman was very helpful with my purchase. Napleton and the salesman was very helpful with my purchase. More
by matthewjones229
Employees Worked With
December 27, 2023
Earnest is a great salesman he is the best go see him he will take care of you will take care of you More
by willa5678
Employees Worked With
December 27, 2023
It was a great day looking for a new vehicle people are very helpful should recommend very helpful should recommend More
by Marcel M
Employees Worked With
