Napleton's River Oaks Honda

Lucien was great if you need a car ask for him. He was a great sales person and got me the best price for my money great sales person and got me the best price for my money More

Worst experience ever they give u numbers and then change them once it’s time to fill out the paper work not recommend do research them once it’s time to fill out the paper work not recommend do research More

We bought our car in March and at that time we had a good experience and actually put a good review on here. Once the car was sold to us by the dealer, it has taken an Act of Congress to deal with any busine experience and actually put a good review on here. Once the car was sold to us by the dealer, it has taken an Act of Congress to deal with any business after the fact. We had issues with our trade in pay off; issues with a prior purchase Gap reimbursement. Bought an additional vehicle tracking service and the dealer never put it through, so we asked for a reimbursement. It has been over a month and still haven’t got it resolved and we’re lied to about being reimbursed directly (they told us we were misinformed and the money would go to the finance company instead). We now have to go into the dealer because whenever we call the main number, it’s a never ending loop when calling in. When we leave messages we don’t get any calls back. We know our experience with this dealership was really good when we purchased the car but now they have their sale, the customer is not of importance anymore. Buyer beware of anything you need to deal with after the fact! I also posted this on Facebook and will post this everywhere else I can to warn others. Frustration at its highest!!! More

DISHONEST BUSINESS TACTICS: I made KBB sale for two of my personal vehicles. First vehicle sale was fair, they paid my vehicle off. 2nd Vehicle I was given a payoff figure to bring vehicle back once I had personal vehicles. First vehicle sale was fair, they paid my vehicle off. 2nd Vehicle I was given a payoff figure to bring vehicle back once I had completed minor body work. Upon return, Joseph was off the day we had scheduled and I was assigned to someone named Connor, he never gave last name, but said he was the manager for used cars. He low balled me on my agreed payoff price and then threatened to forego the deal if I didn't accept his offer which was $1600.00 less than my payoff. Keep in mind, I paid a $500.00 insurance deductible to get minor body work completed on my vehicle that I was promised they would buy it for what I owed on vehicle by Joseph. Well, I had already made plans to sell the vehicle and was stuck with the dishonest tactics of Connor who cheated me out $1600 on top of the 500.00 I had paid to get body work repairs as agreed before they would pay off remaining loan balance. Moral of the story Connor is dishonest, and misrepresents the entire Managerial structure at the dealership because he refused to let me talk to a higher level manager when changed the offer for my vehicle, after I had agreed to get vehicle detailed and bring back to them and receive payoff loan value! Caveat' Emptor... I am a "man of the cloth" and have no reason to speak bad of anyone, however, I cannot and never will condone dishonesty and shady business practices. This is the worst I have ever been treated at a car dealership in my entire life on this earth. Today, I still have a bad taste in my mouth for the manipulation traumatic financial experience of being cheated of my hard earned money just to sell an exotic luxury vehicle to a dealership whom doesn't care that their employees are crooks. More

JP is the best at his job! I enjoyed his service and expertise. Thanks Honda! expertise. Thanks Honda! More

Great experience! Courtney worked with us on a fair price--no long waits while negotiating, like at most dealerships. He and the manager went out of their way to find a better financing rate than our c price--no long waits while negotiating, like at most dealerships. He and the manager went out of their way to find a better financing rate than our credit union offered. And Courtney even followed up with the previous owner to find the second set of keys for the car, so that we wouldn't have to buy another set! I would travel 2.5 hours (one way) again to do business with River Oaks Honda! They're honest, fair, and really work to earn your business. More

If you go and see Jefferey Parham in sales or Ed in finance these two gentleman will take amazing care of you. Especially during this time when cars are hard to find, these two worked extremely hard to finance these two gentleman will take amazing care of you. Especially during this time when cars are hard to find, these two worked extremely hard to get me the exact car I wanted. Can't say enough positive things about these two. You will not regret coming here!!! More

Great experience. My sales rep Lucien Harris was professional and knowledgeable. He took the time to ensure my complete buying experience was top notch and unmatched professional and knowledgeable. He took the time to ensure my complete buying experience was top notch and unmatched More

I just bought my car from Riveroaks Honda of Lansing and Lucien Harris was an absolute pleasure to work with very forthcoming with Information something you don’t get from a average salesman thanks again I Lucien Harris was an absolute pleasure to work with very forthcoming with Information something you don’t get from a average salesman thanks again I love my truck looking for good deal ask for Lucien More

Nothing but hi 5’s all around for the entire Napleton River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative who went above and beyond to get me with the right car. Shawn in finance, cool and calm, explained all the many forms needed to be signed. Mike in service whom I personally thank for going out of his way to support and help the customer. And to the many others behind the scene that helped with the vehicle preparation and readiness for the customer. Napleton Honda has the right formula to make your car buying experience, positive, low key, no pressure sales. Again, I thank everyone for their end to end professionalism. More