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Napleton's River Oaks Honda
Lansing, IL
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,199 reviews
June 29, 2018
Salesman Steven at River Oaks Honda was my salesman very very helpful & also got me the car I wanted...I recommend him to anyone looking to purchase a car ask Steven at River Oaks Honda was my salesman very very helpful & also got me the car I wanted...I recommend him to anyone looking to purchase a car ask for Steven Martin at River Oaks Honda. More
by Mzsupersexxy
Employees Worked With
Steven Martin
June 28, 2018
Accommodating along with great service I have had three Hondas (Accord, 2 Odysseys) and decided to purchase another. This time I went with the CR-V. Our sales person, Mr. Parham, was very a I have had three Hondas (Accord, 2 Odysseys) and decided to purchase another. This time I went with the CR-V. Our sales person, Mr. Parham, was very accommodating. More
by ZZlynn
Employees Worked With
June 27, 2018
Can't be beat! Best customer service around. 5 stars all the way around. Service is always the best in and out with no wait time. Go see Oliver Marin!!!! Best customer service around. 5 stars all the way around. Service is always the best in and out with no wait time. Go see Oliver Marin!!!! More
by Steven D
Employees Worked With
June 26, 2018
One of the best experience ever I just want to say that River oaks Honda is one of the best ,,,,if not the best dealers ever they work with you,make things happened the right way, th I just want to say that River oaks Honda is one of the best ,,,,if not the best dealers ever they work with you,make things happened the right way, they are very professional, the one person that I would like to thanks is Mr,Jeff Parham he is amazing, professional, a hard worker, and just overall a good person at heart, Jeff has been helping my family for over 20+years we wouldn't trade him for the world,Thank you Mr.Parham for an a amazing job,River Oaks Honda I think you have a winner,,, One more thing just want to let you all know that MOODY drives great,, Hi Moody,,Thank you. More
by Tmiles
Employees Worked With
June 25, 2018
Great experience! My experience at Napleton's River Oaks Honda was outstanding. Salesman Jeffery Parham (JP) was very knowledgeable and professional. He worked with me My experience at Napleton's River Oaks Honda was outstanding. Salesman Jeffery Parham (JP) was very knowledgeable and professional. He worked with me to get the best deal possible. There was never any high pressure tactics only courteous and good information. I am very satisfied with my decision to purchase from River Oaks Honda. They have great team working for customer satisfaction. More
by Mont
Employees Worked With
Other Employees :
Dory McCarthy
June 24, 2018
New KId Here Robert was quite nice and attentive to any question or concern. seems as he truly cares for the customers. I will recommend Napleton River Oaks Honda Robert was quite nice and attentive to any question or concern. seems as he truly cares for the customers. I will recommend Napleton River Oaks Honda to friends. More
by bmwguy
Employees Worked With
June 22, 2018
One of the best experience ever!!! Everyone was awesome! I worked with Steven/Sales, Ernest, Mohammad, and a manager that showed me features in my Honda .. YOU guys rock!!! Best experience ever!!! Will recom I worked with Steven/Sales, Ernest, Mohammad, and a manager that showed me features in my Honda .. YOU guys rock!!! Best experience ever!!! Will recommend to others who are looking to purchase a vehicle.. More
by Rachel43
June 12, 2018
Ask for Elena! When I reached out to river oaks Honda via phone regarding my interest in a vehicle I expected your typical awful car buying experience. However i was When I reached out to river oaks Honda via phone regarding my interest in a vehicle I expected your typical awful car buying experience. However i was pleasantly surprised when I was greeted by the young woman named Elena. She was polite, pleasant and very professional. She took her time in answering all of my questions on the BMW of my interest, she even took the time to send me a personalized video of the car! I came in and Elena and fully prepped the sales manager frank upon my arrival. The car was clean & ready to roll! Needless to say, I love my new car and it wouldn’t be with out the help of the awesome team at River Oaks Honda! I will be recommending all of my friends and family about the dealership! THANKS AGAIN ELENA!!! More
by Jackman
June 12, 2018
Great experience The BDC rep Elena did a great job and really helped me feel secure and confident in my purchase of a new vehicle! Great service The BDC rep Elena did a great job and really helped me feel secure and confident in my purchase of a new vehicle! Great service More
by Keylayamador
Employees Worked With
Elena Kutsugeras
June 06, 2018
Amazing! Stacey was amazing and she was very thorough and professional when answering my questions. I would strongly recommend you deal with Stacey and her des Stacey was amazing and she was very thorough and professional when answering my questions. I would strongly recommend you deal with Stacey and her desk partner Javier snd Moody a finance manager. They were all so pleasant to work for. 10 put of 10! More
by BrianV219
