Napleton's River Oaks Honda

So happy with the CR-V Calling a dealership is the equivalent of giving yourself a headache on purpose. Most of the time at many many dealers I’ve shopped through it’s a hea Calling a dealership is the equivalent of giving yourself a headache on purpose. Most of the time at many many dealers I’ve shopped through it’s a headache to get the prices you want and a bigger one to get the car. When I called this place I admit I already had an attitude from the last dealership experience. When Stacey answered my call she was not fazed and sounded like one of the happiest people on earth. She got my questions answered and was upfront about things she didn’t know but got me those answered as well. She worked with me and what I wanted! What a xxxx change of pace! She gets the car pulled up for you and everything- she sat me down with a salesman named Jp who was so knowledgeable and patience and funny as heck! Go see this if you want a deal and good service! Together they helped me get a certified pre-owned CR-V. Thank again guys! See you for my next oil change More

Awesome! Elena was so helpful and so polite thank you for all of your help while purchasing a new civic, I’m so pleased with my car! Elena was so helpful and so polite thank you for all of your help while purchasing a new civic, I’m so pleased with my car! More

Awesome experience I just want to thank Elena for helping me and answering all my questions about the car I was interested in. She was extremely patient and courteous. I just want to thank Elena for helping me and answering all my questions about the car I was interested in. She was extremely patient and courteous. I will recommend your dealership to all my friends and family. More

3rd CR-V I’ve bought 3 new CR-V’s over the past 17 years from this location and every time it’s a wonderful experience. Thanks JP and to the rest of the Honda I’ve bought 3 new CR-V’s over the past 17 years from this location and every time it’s a wonderful experience. Thanks JP and to the rest of the Honda staff for your attentiveness and great customer service experience time after time. More

Excellent Customer Service I recently purchased my 2010 Honda from Oliver Marin and it was the best car buying experience. Was able to get me in and out and my credit isn't the I recently purchased my 2010 Honda from Oliver Marin and it was the best car buying experience. Was able to get me in and out and my credit isn't the greatest. Thanks Oliver!!! More

thanks oliver marin special thanks to oliver marin for helping me purchase my vehicle. walked in and came out with a new/used vehcile. oliver was hassle free and listened special thanks to oliver marin for helping me purchase my vehicle. walked in and came out with a new/used vehcile. oliver was hassle free and listened to what i was looking for and found me the perfect fit. thank you again!!! More

They will LIE to you about their quote The short version: They will LIE to you and fail to honor the quote they provide you over email. Read the other reviews on Yelp and you'll see that The short version: They will LIE to you and fail to honor the quote they provide you over email. Read the other reviews on Yelp and you'll see that others have had similar experiences. The longer version: Soon after contacting the dealership via their website, I received an email from them with a quote for $29,950 (incl. the destination charge). I had contacted over a dozen dealerships in the area and this quote was the lowest price. It wasn't SO low, though, that I felt it was too good to be true (it was exactly $218 lower than the next best quote). I tried to bargain down to $29,800 and to my pleasant surprise the Internet sales person responded back with the following: "After speaking to my New sales car manager... we can do the $29,800" I emailed the person back to make sure that this quote still includes the destination charge and the person responded back with: "Yes the $29,800 includes the destination charge." Now, I had read the reviews for this dealership on Yelp and had some concerns that they will not honor their quote. In the end, however, I decided to give this dealership a shot so I drove nearly 60 miles to head down to the dealership. I spent about 30 minutes there and here are some bullet points describing my negative experience: * When I arrived, I was briefly greeted by someone and then he walked away telling me he'll be right back. As soon as this guy left another employee approached me and invited me to sit down at his desk. We engaged in some small talk and a couple of minutes later, the person who greeted me comes back to find me looking really annoyed and told his co-worker that I was *his* customer and then asked me to come talk to him instead. Awkward... you shouldn't put your own customers in potentially awkward situations. * In my email communications with the dealership I had told them I wanted a *white* Odyssey. They then responded with "we can locate you the EX in white", which I assumed meant that they had a white Odyssey EX in stock. Perhaps I shouldn't have read it that way... anyhow, I show up at the dealership to remind them that I wanted a white Odyssey and not only did the salesman tell me they do not have a white one in stock but he tried to persuade me to go with a plum-colored one they have in stock. Annoying. And told me some garbage about there there are extremely few white Odyssey EX's in the area and would take some time to obtain a white one. Uh... * When I told the salesman about the $29,800 quote, he didn't look too thrilled. I told him that their own employee gave me this quote and of course, this guy told me he couldn't understand why someone would provide me with this unrealistic quote and proceeded to tell me some garbage about how they're going to lose money if they sell it to me at that price. And proceeded to tell me about how all the Honda Odysseys come with some "protection package" (read the other Yelp reviews) which includes lost/damaged key replacement for 2 years, some protection mats, blah blah garbage blah (for extra $$$, of course), and when I told him that's simply not true he had nothing to say in response. * When I asked him what's the best price he can do, he told me it would have to be something above $31,000-something. Uh, NO. I told him I knew several dealerships who could give me a better price than that at which point he told me I should go somewhere else to buy my car. Stay clear of this dealership when it comes time to purchase a car, folks. More

GREAT service! Went in for a pre-approval offer and was very pleased to be approved! Had excellent customer service, and car looks and runs fantastic! Detailing on Went in for a pre-approval offer and was very pleased to be approved! Had excellent customer service, and car looks and runs fantastic! Detailing on the vehicle is PERFECT! More

Great place to purchase a car Purchase a car on yesterday from Napleton River Oaks Steve Martin was a great salesman very informational took me step by step and made sure that I pu Purchase a car on yesterday from Napleton River Oaks Steve Martin was a great salesman very informational took me step by step and made sure that I purchased the right car for me great job Steve thanks. More

"Extremely Happy Customer " Couldn't have asked for a better car buying experience! clemente was an outstanding salesman and made the whole process very easy! The whole team ther Couldn't have asked for a better car buying experience! clemente was an outstanding salesman and made the whole process very easy! The whole team there is great to work with, Highly recommended!!! More