Napleton's River Oaks Honda - Service Center

Earnest Norman you ROCk I have been doing business here for the past 6 years. At each and every service visit Earnest greats me with a smile and assistance! I have been doing business here for the past 6 years. At each and every service visit Earnest greats me with a smile and assistance! More

Perfect Car Sales Place Honestly , Honda is a great car company that is excellent in my point of view as far as doing their jobs correct and being very concerned in making cu Honestly , Honda is a great car company that is excellent in my point of view as far as doing their jobs correct and being very concerned in making customers satisfied. More

Best customer service ! Best customer service around. Bought my Honda civic sport from Oliver. And love my one year free maintenance! Can't beat the free car washes either! Best customer service around. Bought my Honda civic sport from Oliver. And love my one year free maintenance! Can't beat the free car washes either! More

HONDA DOES NOT STAND BY THEIR PRODUCT AND THEY ARE DISHONEST I had brought a certified 2007 Honda Odyssey on March 2016 from this dealership and after 5 weeks it broke down on me and when I brought it back to ge I had brought a certified 2007 Honda Odyssey on March 2016 from this dealership and after 5 weeks it broke down on me and when I brought it back to get repaired 7 week after that it broke down on me again. The General Manager name Frank told me that he will have his mechanics fix everything because we stand by our name. 6 months afterwards the car had broke down again on me at my cousin funeral and I was stranded, I had it towed back to the Napleton Honda and they assured me that everything should be fine. On January 1st 2018, once again the car was having major issues again and it was knocking loud and the mechanic said it has a reading error for camshaft position sensor and timing belt. I did believe anything that Napleton Honda said at this point and had two auto mechanic shop looked at it and said that the motor is going to go out soon. I wanted to confirm that the other mechanic was telling the truth, so I took it to another mechanic and he said the exact same thing that the motor will not last much longer. Today March 1, 2018 I received a call from Eric the Napleton honda Service guy in charge and he told me that they changed the timing belt tensioner and camshaft but I will need my timing belt change and also my serpentine belts change as well. "It won't cost you that much but a total of $524.18 that includes your $100 deductible." I feel this has been an ongoing problem and Honda need to take responsibility for their so call certified vehicle and make the changes as the GM (Frank) said they stand behind their name. THEY DO NOT STAND BY THEIR PRODUCTS AND LIES TO THEIR CUSTOMERS AS WELL, THIS HAS BEEN A HORRIBLE EXPERIENCE SINCE I BROUGHT THIS CAR. More

Great Service My favorite salesmen is Earnest Norman, very friendly and professional. My experience with the other employees has been nothing but great, everyone is My favorite salesmen is Earnest Norman, very friendly and professional. My experience with the other employees has been nothing but great, everyone is very professional More

Great experience Everytime i visit Napleton Honda i look forward to being greeted with a warm welcome from Earnest. I've known Earnest for some years now and admire hi Everytime i visit Napleton Honda i look forward to being greeted with a warm welcome from Earnest. I've known Earnest for some years now and admire his dedication to his job. I highly recommend him for all your needs. More

Sales person was personable knowledgeable and professional. I got the best deal ever with a lower interest rate. THANK YOU ERNEST NORMAN for the best experience was personable knowledgeable and professional. I got the best deal ever with a lower interest rate. THANK YOU ERNEST NORMAN for the best experience I’ve had when purchasing a car. More

Car upgrade Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space t Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space that's available in this Honda is perfect. More

Very Knowlegable Staff I came in for service at River Oaks Honda and met Mr. James Bell. He greeted me with a smile and offered me information on the Hrv as i waslooking at I came in for service at River Oaks Honda and met Mr. James Bell. He greeted me with a smile and offered me information on the Hrv as i waslooking at it. I have never seen it before and thought it was nice looking. He was very helpful and answered every question I had about the vehicle. I would definitely recommend him to everyone I know. More