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Napleton's River Oaks Lincoln, LLC - Service Center

4.3

16 Lifetime Service Reviews

1777 River Oaks Dr., Calumet City, Illinois 60409

16 Reviews of River Oaks Lincoln - Service Center

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July 31, 2018

"Takes advantage of seniors. "

- Ferrell,Danielle

My dad's car was in for problems w brakes & kept for about 10 days. Money paid now it's back for some related issue

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Recommend Dealer
No
Employees Worked With
Forgot the name
July 10, 2018

"Great Service"

- Herbihop

The Service Department is always concerned with my needs. They always make sure I understand what is happening. They make sure I’m taken care of with a minimum of inconvenience.

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Recommend Dealer
Yes
Employees Worked With
James Sedivy, Vincent Williams
June 18, 2018

"Purchase 1 new tire"

- JaniceMKC

Called service department to request that tire be available prior to appointment. Employee and I verified the exact tire that I currently have on my MKC and he told me that he would order the tire and contact me when available. He returned my call to let me know when the tire would be there so I could schedule when it would be convenient for me to come in. It worked out perfectly and I was in and out in about an hour. Very happy😀

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Recommend Dealer
Yes
Employees Worked With
Vincent Williams
June 12, 2018

"Airbaag replacement for our 2005 Red Mustang convertable"

- Ken

Very quick service and replacement. Jim Sedivy keep me informed from start to finish, parts ordered, parts in, work done!! Quick and painless On the road again....

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Recommend Dealer
Yes
Employees Worked With
James Sedivy
May 08, 2018

"2018 MKC power sunroof"

- HAROLD 6929

Thank you to the service department for quick turn around on fixing my sunroof. I was thinking I was going to get my car back in 2 days. I did receive a loaner car. Within two hours after receiving the loaner car, I got a call from Vince from the service department and my car was fixed. Excellent work!! Mr. Grevious

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Recommend Dealer
Yes
Employees Worked With
Kacy Hale
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Vincent Williams
March 24, 2018

"Cold blooded"

- Djames711

Brought the car in to get checked out. Found a bunch of problems. I got the major things repaired. Communication was good, until i called about the final bill and when would the car be ready. I was charged about $200 for nuts, bolts, screws and or washers. Really??? For pieces that should have came with the parts. I’ve never seen anything that has to be installed that doesn’t come with the items needed for the install. That’s $200+ dollars than i was quoted. And that’s with a warranty. Still paying over grand.

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Recommend Dealer
Yes
Employees Worked With
James Sedivy
March 19, 2018

"Good work see you time"

- Jimmy good10

Better than last time I was there good job I got a oil change at last minute and it didn't take so long thanks

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Recommend Dealer
Yes
Employees Worked With
James Sedivy
March 01, 2018

" service"

- Jimmy B

Received excellent service done in a timely manner. Very friendly staff. My service advisor, Vince Williams, was especially good. Larry Housman was also very pleasant to deal with. Will definitely return. Also had some sales questions and was helped by Daisy. Very knowledgeable and professional.

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Recommend Dealer
Yes
Employees Worked With
Daisy Vargas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Larry Housman, Vincent Williams
November 28, 2017

"Oil change"

- amsylvester49

Very friendly when we drove car in for oil change. We were in and out in no time! Definitely coming back for next service date.

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Recommend Dealer
Yes
Employees Worked With
Service department
October 06, 2017

"Concierge Service"

- Satisfied Customer

Concierge Service was excellent thanks to service manager Jim and his entire team. The entire team should be commended. Excellent, friendly and prompt service, couldn't have worked out better for me.

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Recommend Dealer
Yes
Employees Worked With
Jim Sedivy
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