Napleton's Schaumburg Mazda

This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier. My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider was very difficult to work with—unhelpful and inconsistent. After I struggled to speak with my warranty company, Chris and Rachel stepped in and called them for me multiple times. The company initially said the product replacement would be covered, so the dealership moved forward with the work. But later the warranty company suddenly reversed and denied the claim. Rather than pass that surprise cost onto me, Chris, Rachel, and Service Manager Brian made the decision to cover the repair themselves. I didn’t pay a dime! They absolutely didn’t have to do that. I believe most car dealerships would have said that their hands are tied, and forced the client to pay that cost, since they work separately from the warranty company. I am so thankful to have had these 3 employees, because they had my back. That level of integrity is rare. Throughout the process, they were responsive, honest, and professional, and I won’t forget the kindness they showed. If you’re looking for a dealership with people you can trust, I highly recommend them. Chris, Rachel, and Brian earned a lifelong customer. Thank you again More

We have purchased two vehicles from this Mazda dealership, most recently a 2026 Mazda3 for my son Matthew, and we have always received excellent service from René Quiñones. René offered us a ve dealership, most recently a 2026 Mazda3 for my son Matthew, and we have always received excellent service from René Quiñones. René offered us a very competitive APR and took the time to make sure everything was done properly. Once the financing was approved, he personally walked us through every detail of the vehicle and patiently answered all of our questions. We are very satisfied with our experience, and when it is time to purchase another vehicle, we will definitely consider coming back here. More

I had a friendly and professional experience with the sales associate. Also the young lady that greeted us at the entrance. Great for my first experience with this dealership. sales associate. Also the young lady that greeted us at the entrance. Great for my first experience with this dealership. More

I had a great experience at Napleton Mazda in Schaumburg. Everyone was so nice and very helpful! Everyone was so nice and very helpful! More

This was my first experience purchasing a Mazda and I must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answe must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answered all our concerns and questions and we felt very confident in the purchase. We will most likely be back to purchase another Mazda in the near future. We have nothing but good things to say about this dealer and associates. Grade A experience. -Yolanda S. More

Gilbert made the sale as easy as possible. I appreciated his patience and his willingness to help before and after the purchase. I appreciated his patience and his willingness to help before and after the purchase. More

Just got our new 2025 CX-5 Rene Quinones was great he walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them More

We had a great experience buying our car here. Rene Quiñones was very knowledgeable and helpful. We ended up leaving that same day with a new car. Rene Quiñones was very knowledgeable and helpful. We ended up leaving that same day with a new car. More

I bought my car yesterday. Everyone at the Schaumburg Mazda were very friendly specially Andrew, who was the salesman. Very professional, kind and helpful . Thank you Everyone at the Schaumburg Mazda were very friendly specially Andrew, who was the salesman. Very professional, kind and helpful . Thank you More