Napleton's Schaumburg Mazda

This was my first experience purchasing a Mazda and I must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answe must say, i’m very pleased with my decision. Ivan @ Mazda was very friendly, patient and professional, while showing us the truck we wanted. He answered all our concerns and questions and we felt very confident in the purchase. We will most likely be back to purchase another Mazda in the near future. We have nothing but good things to say about this dealer and associates. Grade A experience. -Yolanda S. More

Gilbert made the sale as easy as possible. I appreciated his patience and his willingness to help before and after the purchase. I appreciated his patience and his willingness to help before and after the purchase. More

Just got our new 2025 CX-5 Rene Quinones was great he walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them More

We had a great experience buying our car here. Rene Quiñones was very knowledgeable and helpful. We ended up leaving that same day with a new car. Rene Quiñones was very knowledgeable and helpful. We ended up leaving that same day with a new car. More

I bought my car yesterday. Everyone at the Schaumburg Mazda were very friendly specially Andrew, who was the salesman. Very professional, kind and helpful . Thank you Everyone at the Schaumburg Mazda were very friendly specially Andrew, who was the salesman. Very professional, kind and helpful . Thank you More

I came here to test drive a vehicle. Sales rep was really kind and caring. He introduced me to Doug from service on asking clarifying questions about the vehicle I was purchasing and Dou Sales rep was really kind and caring. He introduced me to Doug from service on asking clarifying questions about the vehicle I was purchasing and Doug was extremely rude. This alone made me walk away from this dealership. Not knowing the answer is fine but "go on the website and research yourself. I am a service manager; not Google". More

Ivan was good in helping, though prices they did not bring down but still feel happy, certain features were not properly defined and explained that's the only glitch I had. bring down but still feel happy, certain features were not properly defined and explained that's the only glitch I had. More

Absolutely terrible dealership. Purchased a brand new 2021 Mazda 3 and after signing the papers I was given a scratched up car. Told the salesman he said they’ll get it fixed. I had to call them for week 2021 Mazda 3 and after signing the papers I was given a scratched up car. Told the salesman he said they’ll get it fixed. I had to call them for weeks and I was told “call back tomorrow” every time so I called Mazda Corporate and the dealership finally ordered the part only 1 issue out for 3 issues. The other scratched up parts thrown under the rug. So I kept fighting for the other scratches to be fixed and nothing happened, all I got was a disrespectful service manager that told me it wasn’t their fault and they will not do anything to fix it. By the way Mazda Corporate has it all documented with pictures but some how in his head its not the dealerships fault. As a first time new car buyer I expect perfection and not scratches, terrible customer service, and a bad attitude service manager. If you want a brand new car and have it scratched up come to Napleton Schaumburg Mazda. Seriously DO NOT BUY HERE they don’t care about their customers. All they care about is themselves and their money. Only positive thing of the place is the salesman Christian Gillespie. Great guy and kept me comfortable. He wasn’t pushy or anything negative. More

Christian was very nice and helpful, he showed us a variety of cars and we purchased. variety of cars and we purchased. More