Napleton's Schaumburg Mazda

Absolutely terrible dealership. Purchased a brand new 2021 Mazda 3 and after signing the papers I was given a scratched up car. Told the salesman he said they’ll get it fixed. I had to call them for week 2021 Mazda 3 and after signing the papers I was given a scratched up car. Told the salesman he said they’ll get it fixed. I had to call them for weeks and I was told “call back tomorrow” every time so I called Mazda Corporate and the dealership finally ordered the part only 1 issue out for 3 issues. The other scratched up parts thrown under the rug. So I kept fighting for the other scratches to be fixed and nothing happened, all I got was a disrespectful service manager that told me it wasn’t their fault and they will not do anything to fix it. By the way Mazda Corporate has it all documented with pictures but some how in his head its not the dealerships fault. As a first time new car buyer I expect perfection and not scratches, terrible customer service, and a bad attitude service manager. If you want a brand new car and have it scratched up come to Napleton Schaumburg Mazda. Seriously DO NOT BUY HERE they don’t care about their customers. All they care about is themselves and their money. Only positive thing of the place is the salesman Christian Gillespie. Great guy and kept me comfortable. He wasn’t pushy or anything negative. More

Christian was very nice and helpful, he showed us a variety of cars and we purchased. variety of cars and we purchased. More

I leased a new Mazda SUV for my wife. Patrick, our salesman, and Jon, the sales manager, treated my wife and me with the utmost courtesy and absolutely no pressure. What I appreciated most about my ex salesman, and Jon, the sales manager, treated my wife and me with the utmost courtesy and absolutely no pressure. What I appreciated most about my experience was how Patrick and Jon made sure to communicate directly to my wife for whom the car was for. So that was my experience. I would recommend highly that if you visit this dealership hook up with Patrick!! More

I bought a Mazda CX-7 from this dealer in December 2014, few months later I started hearing some cracking when making sharp turns which I ignored, and in 2017 Mazda called for a recall to fix the lower arm few months later I started hearing some cracking when making sharp turns which I ignored, and in 2017 Mazda called for a recall to fix the lower arms saying that is very risky to keep driving the car in such a condition, so I took it to dealer for the repairs, few months later the same problem came back and didn’t now how bad the problem is till now when I m trying to sell it, I took the car to the mechanic for the inspection before selling it, and he told me that I’m lucky I’m still alive because the front wheel could detach anytime and it’s loose and he said either the recall was done badly or the damage was already big when they did it, I don’t believe that Mazda could risk the life of the many people driving their cars on roads just like that, it is a big shame. Please for anyone who want to buy a car from Mazda be very careful specially the older cars. The Mazda vin number is JM3ER2W52A0349504 More

Christian Gillespie was amazing helping me find the suv for me...I enjoyed working with him....He did everything in his power to make sure I left with the suv I wanted thanks for all you help... for me...I enjoyed working with him....He did everything in his power to make sure I left with the suv I wanted thanks for all you help... More

Be careful about this dealership !!!! My 2 year old Mazda 5 has internal wiring corrosion causing battery to drain even when the car is off - they kept my car for 6 weeks - told that I spilled hot chocolate 5 has internal wiring corrosion causing battery to drain even when the car is off - they kept my car for 6 weeks - told that I spilled hot chocolate and did all this damage - told me that they fixed it and made me pay $2500 for it (held my car hostage until I gave them cash). Part of the bill was $1900 for labor (diagnostics) - so I was not only responsible for all this damage but also for their incompetence in diagnosing - when I was objecting to this bill the intimidation, yelling and harassment begin More

Very good service.Christian was very professional and Very good service. Christian was very professional and respectful about my choices. Wanted to offer me all services provided by the dealer but unde Very good service. Christian was very professional and respectful about my choices. Wanted to offer me all services provided by the dealer but understood I was not interested on some of them. I enjoyed the quick and easy . 👍👍 More

Carfax Scam Bought a car here 3 years ago with a “clean carfax” went today for a trade in at a different dealership and I was told that my vehicle has structural Bought a car here 3 years ago with a “clean carfax” went today for a trade in at a different dealership and I was told that my vehicle has structural damage. Went to the dealership and they said they cant do nothing about it. Will be reporting this issue to the attorney general. More

My first experience at Napleton's Mazda was great! Gilvert Miramontes was fantastic! He was informative, friendly, funny and kind. He made the buying experience a pleasure. Melissa was great as well Gilvert Miramontes was fantastic! He was informative, friendly, funny and kind. He made the buying experience a pleasure. Melissa was great as well. She handled the paperwork finalizing the sale promptly and thoroughly. The dealership was recently renovated and beautiful. All the staff was friendly and welcoming. I would recommend Napleton's Schaumburg Mazda to anyone. Ask for Gil and he will take great care of you! More

1st Time Car Buyers Amazing Experience Before working with Jeremy Roe I had only ever bought used cars from private sellers. I was very nervous to walking into the dealership only ever know Before working with Jeremy Roe I had only ever bought used cars from private sellers. I was very nervous to walking into the dealership only ever knowing the car salesman stereotype, but Jeremy along with his teammates Melissa and Skylar very quickly put me at ease. Listening to my needs, wants and budget, and showing me vehicles that met those needs. There was no pushing or rushing. They answered all of my questions and helped guide me to a car I now absolutely love!! They really made this experience an amazing one. More