Napleton's Schaumburg Mazda

In love with my Mazda! This past weekend, I went to Napoleon Schaumburg Mazda for a new car. I was a little anxious and nervous about my first experience doing this on my ow This past weekend, I went to Napoleon Schaumburg Mazda for a new car. I was a little anxious and nervous about my first experience doing this on my own. Marty made me feel completely at ease and was very focused on finding out exactly what I am looking for in a car. He made sure to stay within my budget and gave me some different options. He was extremely knowledgeable in all the car models and thoroughly answered any question I had. After signing all the paperwork and finishing up with the financing office, Marty could have let me go and left me to fend for myself in figuring out all the minute details of the car. Instead, he made sure to help me set up my phone with the bluetooth in the car and went through all the details of the screen (setting my favorites, music settings, sound settings, and customizing some of the features of the car) to make sure I left knowing how everything works! (The last place I went to, I ended up finding out about features way later on or not understanding how some worked!) I know that my car is set up exactly how I would like it now!! He really cared about getting me exactly what I wanted and didn't just rush me out of the door after he had everything he needed! He continued to take care of me and encouraged me to call him directly if I think of any question or need anything else! My entire time working with Marty was entirely stress free, fun, informative, and so extremely helpful! I will be seeing Marty the second I need another car! Do yourself a favor and visit him! More

Used Car Walked into the dealership and Cate and the general manager Chris Wreak were great. Would go back in a heart beat. If you wanna have quick service and Walked into the dealership and Cate and the general manager Chris Wreak were great. Would go back in a heart beat. If you wanna have quick service and not be bothered just go there. More

Courteous and Marty Katz was a pleasure to do business with Looking to upgrade a vehicle. Not an SUV guy and the traditional Mini-van was larger than I wanted or need. Contacted the dealership over the internet Looking to upgrade a vehicle. Not an SUV guy and the traditional Mini-van was larger than I wanted or need. Contacted the dealership over the internet. I made it clear I new what I wanted and what the deal would need to be. Saw Marty on a Saturday. Nice long test drive. The deal was where I wanted it to be. Marty understood how to receive my business and the vehicle was purchased. If the car is as good as this went I will be a very happy camper. 2015 Mazda 5 fit my needs in all areas. Thanks again Steve More

Be Warned They will treat you nice and "woo" you until you purchase the car and then you are SOL. I bought a 2011 Mazda3 in August 2015 and they gave me an offi They will treat you nice and "woo" you until you purchase the car and then you are SOL. I bought a 2011 Mazda3 in August 2015 and they gave me an official IOU as a part of my purchase agreement to touch up the paint on my bumper. I have called over 15 times and driven to the location 5 times in the last 6 months and have received the most disrespectful and dismissive responses from several employees (including managers). Each time they tell me that they will call me back to set up the appointment and they never do. I also noticed that my passenger airbag and Bluetooth weren't working correctly and when I called they said that I didn't have a warranty on my car "in the system". I literally had to dig up the paperwork as proof because they "couldn't find the record" and bring it to the dealership, but I still haven't received any service (2 months later). I have since filed a Better Business Bureau (BBB) case against them. Please don't fall into the trap that I did. Find a respectful place to spend your hard earned money. More

Poor buying experience - go to CarMax I am not one that likes to haggle, but to pay $500 below sticker for a used car was a slap in the face. My husband really wanted the 2014 Mazda6. It I am not one that likes to haggle, but to pay $500 below sticker for a used car was a slap in the face. My husband really wanted the 2014 Mazda6. It was not the salesperson as much as management that frustrated me. They added the cost of the certification of $995 onto the sticker price and then tried to offer us $500 for our trade in that I had appraised at CarMax for $3,000. I'm sorry but this is not only shady, but you look like criminals. Rocco, the finance manager, was the worst finance person I have ever dealt with. He is impatient when you ask questions, is downright rude, and to top it off he did not find us the best financing as I questioned when he rushed us..this ended up costing us an additional $150 in refinance fees that I think he should repay us! The got a rate of 2.54% and he found 4.59%, which was a total of $1,130 less in interest. Rocco you need to find a new job!!! More

Got my beautiful Mazda here!!!! My first new car was a big deal for me and it was hard to find a dealership where i would feel comfortable and not being pushed to buy now. Very frien My first new car was a big deal for me and it was hard to find a dealership where i would feel comfortable and not being pushed to buy now. Very friendly people and the whole process just went smooth and easy. Maybe i am just an easy buyer but i think they were great and i am going to recommend them to my family and friends. Zoom Zoom :) More

UNETHICAL, LYING, DEVIOUS PROFITEERS. Referred to Napleton by Consumer Reports car buying service, when we found the Mazda3 we wanted online. Visited w my wife for test drive. They pushe Referred to Napleton by Consumer Reports car buying service, when we found the Mazda3 we wanted online. Visited w my wife for test drive. They pushed us on financing and not taking the car to our mechanic for an inspection. Said it was certified, 100+ point inspection, guaranteed perfect. Our mechanic said it needed new filters, wiper blades, and trans fluid. All not covered under bumper to bumper warrantee. However, Salesman Darrel Phee seemed like a nice kid, and he got us the price and terms we wanted. Closed the deal, ordered the check from my bank, were on our way to the dealership to sign the papers and drive away with the vehicle. I get a voicemail a few miles from the dealership that his manager had just sold the car. Darrel had shook my hand 24 hours earlier, said we had a deal, never asked for a deposit to hold the car, and BAM! no warning, it was gone. My wife insisted on stopping in for an explanation, and we didn't even get an apology. They reinforce all the worst stereotypes of car salesmen. More

Less then one day bad transmission As big dealer they don't take responsibility , I bought a SUV (2007 Yukon XL) last weekend explain the sales person I'll flight and drive back to Hous As big dealer they don't take responsibility , I bought a SUV (2007 Yukon XL) last weekend explain the sales person I'll flight and drive back to Houston Tx Ask for truck condition to drive 16 hours they said no problem when I got there they were cleaning The truck I asked to start the truck , and after sign papers , I drove couple hours and lose reverse in the Truck and there answer was I checked it and just don't use reverse , drive 8 hours more lose the transmission close to Prescott Arkansas where I found a mechanic who told me the people who sold the truck they new about it because had 2/4 Over flood with transmission fluid and after towing the truck to Houston tx spend a week to fix the truck and wait for they're answer I'm sorry but the vehicle is as-is and shown. Anything that occurs to the vehicle after sale is responsibility of the purchaser , be carefully with sales and dealership may sure check the truck/car before signing. More

Fran Napleton would be ashamed Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Ma Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Master Mechanic" Davis the green light to take me for a drive in my Miata for a wild ride around the block. The car had just 500 miles on the odometer at the time. Davis red-lined the tach and was shifting without using the clutch. Seemed to intentionally be hitting potholes. I sent subsequent e-mails to the salesman who sold me the car asking for some kind of remediation but only got stone-walled for months. Turned out the salesman is the mechanic's son. Finally got thru to the owner/manager Weck. His response was he would have me arrested if I ever set foot in the dealership again. This is how they dealt with a 71 year old man. No respect. More

Terrible services and liars We traveled 40 minutes to come to this dealership because we found a used 2014 Mazda6 with low miles on it. Kate was our saleslady and she was great. We traveled 40 minutes to come to this dealership because we found a used 2014 Mazda6 with low miles on it. Kate was our saleslady and she was great. She explained to us the features of the car and that with how huge the rebates are on the 2015 Mazda6 that it is really worth getting it. We were in the process of buying the new Mazda6, when everything went straight downhill in finance with Rocco. Beware: Rocco is a crook, a liar, as well as bad tempered. He’s saying that in order to have a 3.9% you have to buy a warranty and if I don’t want the warranty then I will be at 6.9% LIES!! He was trying to make money on us not only on the APR but also on the warranty. I asked to see mine and my dad’s credit reports and scores and he proceeded to pull lies out of his butt saying “under this and this act I cannot show you it or I will loose my job”. Another LIE! I knew he was trying to rip us off. He was constantly rushing us to sign all the paper work in his office as soon as possible. He got aggravated when I asked him to explain stuff. He either explained it on the quicks did not want to repeat himself or said that it is common sense. Last time I checked you’re supposed to be nice to the customers. I wanted Kate to come into the office. He had a huge problem with that and when he finally went to get her, he was yelling at her. I walked out of the office a few times on the phone and he went on to yelling that there’s two customers after me and to hang up so we can finish this. Very unacceptable! I walked back in and told him everything he is saying is complete lie because I contacted one of my friends who is also in sales and finance. The look on his face was complete shock and he immediately began shaking. Also, he was bribing us “If you give us a good survey, then we will buy you weather tech mats for your car”. He needs to learn some ethics ASAP. He was extremely unprofessional and very rude. He treated us badly. WORST experience ever! I would never think about coming back here and I would not recommend this dealership to anyone unless you want Rocco to rip you off!! More