Napleton's Schaumburg Mazda

Horrible service & sales practices They did not repair my car as promised. Their answer was "it is good enough" . Purchased the extended warranty, little did I know they sold me theirs They did not repair my car as promised. Their answer was "it is good enough" . Purchased the extended warranty, little did I know they sold me theirs and NOT Mazda's so I now have warranty work and just found out I have no choice but to go back to their sub par workmanship More

They were plain rude. Kept us waiting for 10 minutes before someone even acknowledged we were in the store. The new salesman was good but he had no idea what to do with the rudeness of his fellow sales before someone even acknowledged we were in the store. The new salesman was good but he had no idea what to do with the rudeness of his fellow salesmen, as he was the 'new' guy. They did not seem interested in selling us the car we liked. Negotiating was a joke. The poor new guy was sent back-n-forth a couple times and they reduced the price by $200 and expected us to jump at the offer. We walked out. There are plenty of other dealers to choose from, one doesn't need to be subjected to these guys' rudeness to buy a car. More

Bought a Car from Allen Nieves last week. he was very helpful and I love my new car. Would recomend this dealership to my friends who are looking for a new car and awesome treatment! helpful and I love my new car. Would recomend this dealership to my friends who are looking for a new car and awesome treatment! More

In the market for a new sport compact. Have recently been test driving a number of different cars that fall into this category. Upon recently visiting this dealership, I was greeted appropriately, but been test driving a number of different cars that fall into this category. Upon recently visiting this dealership, I was greeted appropriately, but things went downhill fast. I told the salesman Marty which cars i've been researching - wrx, vw gti, ford focus st, and the mazda speed3 and am trying to narrow it down. After some discussion and a chat with his manager, Marty comes back saying they don't allow test drives until a price is agreed on and paperwork signed. He goes on to tell me a sob story about having to teach some customer how to drive stick! It would be quite evident if the person can drive a manual or not in the first few minutes behind the wheel. I can understand keeping the miles low. However, this is a mazda we're talking about not a Ferrari or some other high performance and rare car. More importantly, how can they expect to sell a car if a customer can't drive it. I was not prepared to discuss any numbers at that time as I haven't chosen a car yet. It would be completely pointless to waste time researching deals and offers until a specific car is decided upon. I realized at that point dealing with this place would be a dead end. There are other mazda dealers in the area, so I don't think getting a test drive is that big of an issue. If this policy is consistent between with other mazda dealers, then there's little reason to even consider it. It is unfortunate this how they choose to do business. Buyer beware and don't be afraid to say no/walk away from such strong arm tactics. More

I brought my 2007 Pontiac Grand Prix in for a transmission problem. I purchased the car with an extended warranty. Charlene was my first contact, she got the car in and I had a brand new loaner c transmission problem. I purchased the car with an extended warranty. Charlene was my first contact, she got the car in and I had a brand new loaner car to use while mine was being repaired. Long story short, the transmission was rebuilt but still had a problem. The transmission was eventually replaced. The point of this review is that, even though I had to bring the car back a few times, they worked with me on resolving the issue with a great attitude and determination even though I did not buy my car from them. I own two Pontiac's and have had them both serviced by this dealer. they do great work and I would recommend them to anyone who needs service. One last thing, Robin the cashier always with a smile on her face and was always very helpful with getting the loaner car set up. A++++ on service and friendliness. More

The worst place to buy car.They are rude and they are liars.Look what you sign.Do not do there if you do not want have problems. liars.Look what you sign.Do not do there if you do not want have problems. More

Let me start off by saying that car buying is NEVER fun, I'd rather get a root canal. It's even worse when buying used cars, which is what we were buying. After 2-weeks of bad test drives, liars and other I'd rather get a root canal. It's even worse when buying used cars, which is what we were buying. After 2-weeks of bad test drives, liars and other various, bad experiences, we decided to shift gears and look at Mazda. I previously owned a Mazda MPV (which I bought brand new). We arrived at Napleton's to test drive a used MPV they had listed on Autotrader. Wes greeted us with a friendly, laid-back introduction. We arrived at the car to discover that the body was a disaster, it looked like someone had taken a key to both sides, all over, it was not pretty. I kept an open mind and drove the car, wow, it was a great drive, just as I'd remembered. This told me that the dealership must not be in the game of selling bad used cars. Mechanically this was a great deal. We went back into Wes' office to discuss our options and the GSM, Tim, came over. He could see that we were hesitant because of the body work that would be needed, which the dealership was willing to do for us. He offered a newer model at the same or better price. We took it out, again, drove like a dream, mechanically solid....we were sold! Eventually we came to an agreement on the price, a price which I feel was very fair. A few side-notes 1. We were very worn down from shopping so we did not take it to a mechanic before buying....shame on us. 2. We will have to get the alignment done - it's off a bit 3. The car doesn't have the owner's manual - they put the owner's manual case in the glove box, but it was empty 4. The GSM told us he had the car on the internet for $7995 but would give it to us for the same price as the first car. What he didn't tell us was that the car was on the internet as a special for significantly less. That said, I'm glad we (my husband) drove a hard bargain. Sales people are sales people 5. It was nice to see the GSM and salesperson working together. The GSM and salesperson really worked as a team, it was great to see this type of interaction. All in all this was a great experience, I would come back to this dealership for our next purchase. I feel good about our purchase and I would recommend anyone to give them a shot, especially in this oversaturated used car market...it's brutal out there! More

Extremely helpful in every aspect of the sale. Sales Representative understood and related to are lifestyle. Made us feel like a house guest not a customers. Would recommend to all friends and family. Representative understood and related to are lifestyle. Made us feel like a house guest not a customers. Would recommend to all friends and family. More

The service department was very friendly and took care of my problem right away. I thought that the price was a little high ($77) as the repair consisted of replacing the 4 brake light bulbs. When compared my problem right away. I thought that the price was a little high ($77) as the repair consisted of replacing the 4 brake light bulbs. When compared to an oil change and the amount of labor involved the oil change is a much better bang for the buck. In spite of this I still was very satisified with the service I received. More

We purchased a 2010 Mazda CX9 a year ago. When we purchased the salesman pushed for us to purchase the scratch and paint chip coverage. Well come to find out this week when we took it in to have the purchased the salesman pushed for us to purchase the scratch and paint chip coverage. Well come to find out this week when we took it in to have the brakes looked at that it was money not well spent. You can't get a sratch or paint chip fixed at all so what is this good for. For heavens sake next time I'm wearing a sign that says NO!!! Also, they don't have someone on site to do this work, they have to call for them to come to the shop to do the work, service person told us that when we got there and said wish he would of known, Hello, when we made the appointment we told the girl that was what we wanted done as well. D More