Napleton's Schaumburg Subaru

We had some issues that we needed to talk to someone about. We reached out 10 times via email and phone calls . Wow Chris Napleton about. We reached out 10 times via email and phone calls . Wow Chris Napleton More

Great and prompt service, they keep me informed with a good rundown of what’s going on! good rundown of what’s going on! More

Very knowledgeable persons in the service center is a positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. More

Great experience both times I've been there to purchase my Subaru! Russ is very knowledgeable and makes the whole process super easy. I appreciate his honesty, and openness. Makes me feel like we've been f my Subaru! Russ is very knowledgeable and makes the whole process super easy. I appreciate his honesty, and openness. Makes me feel like we've been friends forever, due to his great personality. Thank you! More

Great experience from first meeting Kareem to driving away with my car. I was very comfortable in all interactions. away with my car. I was very comfortable in all interactions. More

Thank you to John Gomes! ! Always knowledgeable and helpful with the Subaru product line. He went above and beyond to help me with accessories for my 2025 Forester. What an am ! Always knowledgeable and helpful with the Subaru product line. He went above and beyond to help me with accessories for my 2025 Forester. What an amazing vehicle!! Just like John said it would be!! Thank you to Mr. Gomes and the entire staff at Neplton!! Always making the customer's needs a priority!! More

We purchased a Subaru Ascent from RUSS HARRIS and we are very pleased with his services. He was very knowledgeable, kind, considerate and helpful! We highly recommend him when looking to purchase a car. very pleased with his services. He was very knowledgeable, kind, considerate and helpful! We highly recommend him when looking to purchase a car. More

Customer service supervisor is Is very good at explaining the problems and their solutions for them. the problems and their solutions for them. More

staff in the service dept are very nice very accomodating explain what needs to be done Waiting area is clean they have snack and drink available for the customer explain what needs to be done Waiting area is clean they have snack and drink available for the customer More

Very efficient business operation throughout leasing process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . More