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Napleton's Schaumburg Subaru

Schaumburg, IL

4.6
170 Reviews

911 W Higgins Rd

Schaumburg, IL

60195

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Showing 170 reviews

January 10, 2019

2019 Subaru premium My son and I went for 2018 but all Subaru were recalled so we end up with 2019 outback. Love love it. All the perks no complaints about it. I drove More

by Jewels2145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Po
December 10, 2018

One of the service employees is not morning person Good service, my battery needed to be replaced and it's a new car. I pulled into the wrong spot and some guy who works there was not happy. I guess More

by Mystery driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont remember
December 02, 2018

Don't buy from this dealership!!!! They are more interested in getting the deal rather than service their customers. The workmanship is sloppy and below industry standards. When they More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Spohnholtz
October 24, 2018

No title! We drove many hours from Michigan for a car they had. Come to find out it didn’t have a title! Called the dealership numerous times and they delayed f More

by Saabchic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
September 22, 2018

Bait and switch version 2 We walked in to this local Subaru dealer with an acceptable ePrice from another dealership, for a 2019 Subaru Outback 2.5i Premium at $26,463 from MSR More

by wacow2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Spohnholtz
September 22, 2018

Pre-owned purchase We had a superb buying experience at Napleton’s Schaumburg Subaru! Nelson, our salesman was was extremely knowledgeable, no pressure, great to work wi More

by Ryan and Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson and Charles
September 07, 2018

Terrible Customer Service Brought my 2016 Forester in for routine oil change. The service advisor that I used to deal with appears to be gone. The one I dealt with this time More

by Cheri2970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
August 15, 2018

Bait and switch! I found a car online with an acceptable price. I arranged financing via the phone and accepted at list price. I drove 3.5 hours to the dealership. I h More

by egregiousenclaveexperience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Spencer
June 02, 2018

The sales manager Mike hung up on me Had issues with a brand new car. Called to talk with the sales manager, Mike Spencer. He said he was busy and didn't have time for me. He said he woul More

by Carissue412
Recommend Dealer
No
Employees Worked With
Mike Spencer
January 13, 2018

No ethics I came here to assist my sister in buying a used car. What should've been a simple experience took over 4 hours - we worked with countless people, it More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryson, Matt & Jim
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