Napleton's Schaumburg Subaru

Excellent Wonderful services! Everyone there is very helpful and will make sure you walking away happy. My sales guy John Carlson was awesome with finding every Wonderful services! Everyone there is very helpful and will make sure you walking away happy. My sales guy John Carlson was awesome with finding every way possible to make sure I was getting the car I wanted. He has a great personality and patient with me during the whole process. It was overall a great experience! More

Great Staff We showed up at 4 pm on a Saturday to look at a Subaru Legacy and was helped by Erica. She was very nice and helpful. She listened to what we had want We showed up at 4 pm on a Saturday to look at a Subaru Legacy and was helped by Erica. She was very nice and helpful. She listened to what we had wanted out of the deal from the sticker price, to the trade-in value, and monthly payment goals. She was able to work out our goals to be very close to what we wanted. The dealership closed at 6 p.m. but Erica and several other employees stayed until after 8 pm with us to close the deal. They also did this with smiles and excellent attitudes even though we took up a majority of their Saturday evening. More

STAY AWAY-RIP OFFS Don't waste ur time and money! Their service dept is a complete joke. Unprofessional and rude. What a waste of money this was, worst experience of my Don't waste ur time and money! Their service dept is a complete joke. Unprofessional and rude. What a waste of money this was, worst experience of my life.This the worst service department I have EVER dealt with. Never have I been treated this way in the past and will never return here again! The staff is unwelcoming, rude, unprofessional, ignorant...I can go on! Took my car in for minor repairs kn a saturday. They asked me to leave the car there and they would contact me with information. I never heard back from them. Monday I attempted to reach them via telephone several times. Was placed on hold for 20 min. So I finally decided to drive out there and see what was going on. They said my car would be ready in 15 min and charged $200. After leaving with my car I was stranded for 2 hours in a parking lot, had to pay for a tow truck, took the car back the next day. They showed no sympathy, didn't even apologize for the inconvenience. I picked up my car today and it still doesn't work but this time my turning signals are not working and instead my wipers and hazards turn on. The techs are clueless here. Please stay away and take ur business elsewhere. More

Great experience on this dealership I just walk in last saturday at around 4:10 pm. I'm not expecting that i can find a salesman to help me the car that i saw in the internet. The name o I just walk in last saturday at around 4:10 pm. I'm not expecting that i can find a salesman to help me the car that i saw in the internet. The name of the sales associate is Jeff Treadwell. He help me all the way until i got the car. He is awesome. I will recommend him to a Napleton Subaru manager to give him a reward. Thanks a lot. More

Great Internet Sales Department Sent out an internet request to several Subaru dealerships in the Chicagoland area and then visited 3 dealerships with the best price response, which Sent out an internet request to several Subaru dealerships in the Chicagoland area and then visited 3 dealerships with the best price response, which included Napleton Subaru. Had an excellent experience working with Erica Juarez in their internet sales department over the Memorial Day weekend - Erica was very helpful and informative in selecting a Subaru Impreza that met my needs and the sales manager Chris Napleton great in offering the most competitive pricing on my selection. Although Napleton was able to get me the best deal on the Impreza I was looking for, unfortunately they did not have the unit in stock (I really wanted to take delivery the same day and ended up paying a few hundred more at another subaru delearship). I will definitely be contacting Erica for my next vehicle... More

amazing experience.. I was not that certain if I was going home with a new car. However, Bob Dippel, and the financial manager worked hard to helped me to obtain one. Than I was not that certain if I was going home with a new car. However, Bob Dippel, and the financial manager worked hard to helped me to obtain one. Thank you Subaru- Napleton for the best customer experience. More

Had a very pleasant experience at Napleton's! Worked with Trisha Carrick and she was professional and very knowledgeable!!! I'd go back for her assistance in a heartbeat! Had a chance to test dr Worked with Trisha Carrick and she was professional and very knowledgeable!!! I'd go back for her assistance in a heartbeat! Had a chance to test drive multiple vehicles and never felt rushed! All of my needs were taken seriously and into consideration during the selling process. More

we got a better car that we spected we stop by to see few vehicles that we found on line, the sales guy Jeff help us up finding a better car than the one we were looking for at affordabl we stop by to see few vehicles that we found on line, the sales guy Jeff help us up finding a better car than the one we were looking for at affordable price as well he knew the vehicles details from different cars, and that help us find the one we needed for my mom, Thanks again Jeffery Treadwell for all your help and expertise ... juan guzman some thing that sales associates can do is smile and greet customers even dough they are not helping them personally thank You More

Buying a Subaru Worked with Cesar to buy a 2016 Subaru Impreza hatchback. His team was very friendly and patient during the process. I would recommend this dealership Worked with Cesar to buy a 2016 Subaru Impreza hatchback. His team was very friendly and patient during the process. I would recommend this dealership in the future. More

Stereotypical Dealership in Every Way Worked with Caesar to buy my used car. He was about as typical as they come and so was the finance guy. They're smarmy, think they're smooth-talking, Worked with Caesar to buy my used car. He was about as typical as they come and so was the finance guy. They're smarmy, think they're smooth-talking, and make you wait...and wait...and wait. Caesar actually used a line on me about sitting around at a bbq with my buddies talking about cars and advised that I didn't want to be the guy with the oldest car, as though somehow I should be embarrassed about the age of my vehicle. Fast forward to purchase. Carmen, I think was his name, claimed he couldn't do anything better APR-wise than what my credit union was offering. Told him I'd just re-fi. Got a call from him on my way home and they magically were able to match my credit union! They sent a guy to my work the following day to complete the paperwork but it never went through and I was stuck with the old APR. I subsequently refinanced with my CU. It gets better. When they pulled my car up, the inside smelled of poorly masked, musty residual cig smoke. The seats had hair on them and there was a rag inside. There were also no car mats. I asked for car mats and Caesar had the nerve to say, "If I get you car mats, will you use us for financing?". He ended up getting me car mats, but it was a ballsy thing to ask nonetheless. Shouldn't my $17K car just come with car mats without my asking? Finally, they don't fill up the gas tank. They sent me off the lot with 1/8 tank of gas after spending $17K. Apparently, that's "policy" for used cars. They'll sing about how much they love and value their customers until it costs them any money. You get the idea. Overall, the car was what I needed and it was one of a kind in terms of year/mileage, but if you're buying new, I'd HIGHLY recommend you find another place to do business. More