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Napleton's Schaumburg Subaru

Schaumburg, IL

4.7
175 Reviews

911 W Higgins Rd

Schaumburg, IL

60195

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Showing 175 reviews

September 22, 2018

Pre-owned purchase We had a superb buying experience at Napleton’s Schaumburg Subaru! Nelson, our salesman was was extremely knowledgeable, no pressure, great to work wi More

by Ryan and Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson and Charles
September 07, 2018

Terrible Customer Service Brought my 2016 Forester in for routine oil change. The service advisor that I used to deal with appears to be gone. The one I dealt with this time More

by Cheri2970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
August 15, 2018

Bait and switch! I found a car online with an acceptable price. I arranged financing via the phone and accepted at list price. I drove 3.5 hours to the dealership. I h More

by egregiousenclaveexperience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Spencer
June 02, 2018

The sales manager Mike hung up on me Had issues with a brand new car. Called to talk with the sales manager, Mike Spencer. He said he was busy and didn't have time for me. He said he woul More

by Carissue412
Recommend Dealer
No
Employees Worked With
Mike Spencer
January 13, 2018

No ethics I came here to assist my sister in buying a used car. What should've been a simple experience took over 4 hours - we worked with countless people, it More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryson, Matt & Jim
December 16, 2017

Excellent Wonderful services! Everyone there is very helpful and will make sure you walking away happy. My sales guy John Carlson was awesome with finding every More

by Zpattalio
Recommend Dealer
Yes
Employees Worked With
John Carlson, George, and Mike
September 03, 2017

Great Staff We showed up at 4 pm on a Saturday to look at a Subaru Legacy and was helped by Erica. She was very nice and helpful. She listened to what we had want More

by Frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica
August 31, 2017

STAY AWAY-RIP OFFS Don't waste ur time and money! Their service dept is a complete joke. Unprofessional and rude. What a waste of money this was, worst experience of my More

by OliHern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith
August 08, 2017

Great experience on this dealership I just walk in last saturday at around 4:10 pm. I'm not expecting that i can find a salesman to help me the car that i saw in the internet. The name o More

by Benz$59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Treadwell
May 29, 2017

Great Internet Sales Department Sent out an internet request to several Subaru dealerships in the Chicagoland area and then visited 3 dealerships with the best price response, which More

by jaggio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Juarez
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