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Napleton's Schaumburg Subaru

Schaumburg, IL

3.6
136 Reviews

911 W Higgins Rd

Schaumburg, IL

60195

Directions

Latest Reviews

September 15, 2021

"They took my whole engine out to fix a leak. Was left..."

- PAUCHO1437

They took my whole engine out to fix a leak. Was left with over $2000 in collateral damages that they refused to repair. SCAM BEWARE!!

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Employees Worked With

JOHN GOMES

July 05, 2021

"Always excellent service,Keith and his crew are great,..."

- Srubolino

Always excellent service,Keith and his crew are great, see him for your service needs

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Employees Worked With

Keith

June 17, 2021

"STAY AWAY!!! Company uses deceptive sales tactics to..."

- georgelukic1

STAY AWAY!!! Company uses deceptive sales tactics to charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believe. In addition they have slipped in a 2nd extended warranty contract with pile of paperwork that was ready for signing hoping I won’t notice and I didn’t until I got first bill from financing bank stating what I owe. Dealership effectively charged me extra $4,000 for warranties I didn’t want and are now refusing to cancel them for a pro-rated refund. I have been trying to get a hold of them but they keep avoiding me and transferring to different employees. TERRIBLE customer service! I ended up paying 38K for the car and they couldn’t even put in all four screws on my license plate, wheel rims have sticker residue (it was dark when I bought the car and they knew I couldn’t see it). Worst car buying experiences I ever had in my life! Chris at the dealer refused to cancel and refund one of the two warranties and said that full refund for other one will be posted in about 4-6 weeks, that was almost 3 months ago and I still haven't received any payment. Its time for a lawsuit!!

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Employees Worked With

Charles, Nick, Chris

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