Napleton's South Orlando Chrysler Jeep Dodge Ram

I want management at Napleton CDJR Kissimmee to address this publicly, because what happened here is exactly what out-of-town buyers worry about. I worked with Angel on a trade-in and purchase. To his c this publicly, because what happened here is exactly what out-of-town buyers worry about. I worked with Angel on a trade-in and purchase. To his credit, he presented himself as on top of things and honest while we were structuring the deal. Before I ever got in the car, I was very clear: if I drive 3 hours there and 3 hours back, I’m not doing it for surprises, games, or anything less than full transparency. I was reassured the vehicle was exactly as represented. So I committed. I emptied out my Escalade to prepare for trade, including removing my kids’ car seats. I had to arrange for someone else to pick my kids up from school. I spent over $150 in gas and put roughly 500 unnecessary miles on my vehicle making this trip. When I arrived, the vehicle I came to buy was not even close to “perfect” as I had been told. The front bumper was hanging off and the vehicle had visible gouging. When I pointed it out, the response evolved in real time: first “nothing’s wrong with it,” then “I didn’t see that,” and finally “it’s on the Carfax” and “you can see it in the pictures.” Let’s be clear—if a front bumper is hanging off, that is not something you “miss,” and it’s not something a buyer should have to discover after a 3-hour drive. That’s either a lack of basic diligence or a lack of transparency. Neither is acceptable. What made it worse was the attempt to pivot me into a different vehicle to “earn my business” after the fact. That doesn’t fix the problem—it proves the point. Between time spent working the deal, prepping my trade, rearranging my family’s schedule, and a 6-hour round trip, this entire day was wasted because the vehicle was not accurately represented. That’s the bottom line. Management: what is your policy on accurately representing vehicle condition to out-of-town buyers? And more importantly, what are you going to do to make this right? Until that’s answered, I would strongly caution anyone—especially buyers traveling from a distance—to think twice. More

I purchased a 2019 Mercedes-Benz A220 from this dealership on 04/04/2026 for approximately $22,000. Within one day, the check engine light came on. I returned on 04/08/2026 at 9:00 AM and remain dealership on 04/04/2026 for approximately $22,000. Within one day, the check engine light came on. I returned on 04/08/2026 at 9:00 AM and remained there until 5:10 PM. I was not provided with a proper diagnostic report, clear explanation, or proof of repair. The salesperson Christian told me the vehicle was fixed, but the paperwork only showed basic maintenance and did not address the actual issue. After leaving, the vehicle broke down at a nearby gas station the same day, confirming the issue was never properly repaired. I was also told that if I did not update or remove my negative review, they would not assist me further, despite having a written 60-day repair agreement. Very concerning experience. I am currently seeking a full refund and proper resolution. More

Spent 3 days negotiating with sales staff and managers on a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blam a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blaming the mgmt for making a calculation error. Now the question must be asked, is napleton a shameless scam dealer Or is napleton run by a group of thieves? I mean how do you not know how to properly calculate a deal? DO BETTER More

I had an amazing experience at Napleton thanks to Joshua! My warranty company was giving me a hard time, refusing to approve something that was clearly covered. Joshua went above and beyond, contacting them My warranty company was giving me a hard time, refusing to approve something that was clearly covered. Joshua went above and beyond, contacting them multiple times and making sure everything got straightened out. He genuinely worked to get me what I needed, rather than just brushing it off. His dedication and persistence made all the difference. If you ever need help at Napleton, Joshua is the guy to go to! Highly recommend. More

Edwin Cabrera at Napleton Kissimmee has been my salesman on multiple purchases and has made reasonable pricing that benefits both the dealership as well as the customer both in the private and now in the co on multiple purchases and has made reasonable pricing that benefits both the dealership as well as the customer both in the private and now in the commercial aspect Look forward to continue on future purchases negotiations More

recently visited a few weeks ago, and Shannon was amazing—so helpful, knowledgeable, and patient, even with all my questions. The team is friendly and professional. 10/10 recommend! amazing—so helpful, knowledgeable, and patient, even with all my questions. The team is friendly and professional. 10/10 recommend! More

Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades. More

I'm outraged—this service center gave my truck to a thief. Never get your car serviced here. thief. Never get your car serviced here. More

Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy! More