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Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center
Kissimmee, FL
117 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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117 Reviews of Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center
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June 08, 2022
Worst customer service ever. I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a differen I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a different reason why I can’t get it sent to me. Either an excuse or I get hung up on by their service department. More
by Camissant
Helpful May 29, 2022
HORRIBLE customer service on the phone! !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available t !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available to speak with and they would call me back shortly. No One call me back…. I just called several times now, only to be hung up on or immediately put on hold as they recognized my number. I called from a different number and they answered rather than put me on hold. One of the calls they screamed in the background “stop calling back!” I even asked to speak to manager and one days “he wants to speak to a manager” so then they jus transferred me to Sales Dept and the gentleman that answered responds “oh they transferred you to the wrong department” I will never purchase or get a vehicle serviced here! Stay away! So unprofessional More
by sleohr
April 03, 2022
Service department sucks! Worst experience ever. Messed up on a recall test twice and then never sent in the results to Jeep head quarters. Now my cars messing up from the oil Worst experience ever. Messed up on a recall test twice and then never sent in the results to Jeep head quarters. Now my cars messing up from the oil consumption recall and head quarters is pissed. They told me not to use this Kissimmee location for the large amount of issues they receive. Straight from the top. Drive farther for a different location. They also fake reviews on google. Every time they get 1 star reviews they have fake accounts leave reviews that are the same wording. Horrible place. Hope this helps save someone’s car! More
by Garysexton2020
Employees Worked With
17 attempts to talk to someone in the phone
March 21, 2022
Had my vehicle in for service and I just wanted yall to know that Sasha is amazing. She is professional, caring, and understanding. She got me in and out and took care of my needs. know that Sasha is amazing. She is professional, caring, and understanding. She got me in and out and took care of my needs. More
by Brett
Employees Worked With
Sasha Sola
March 02, 2022
Service said I could wait on truck when I called for app then at dealer I had to leave for a few days just for diagnostic The service people could not care a less Just go elsewhere then at dealer I had to leave for a few days just for diagnostic The service people could not care a less Just go elsewhere More
by Jpburr8
Employees Worked With
No name
February 25, 2022
We were in Florida on vacation and our Jeep got a flat tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the d tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the damaged tire. While we spent the day in Disney they took care of putting the new tire on the rim and mounted the tire for us when we brought the Jeep back. Jay took a horrible experience and made the process so easy. We cannot recommend this dealership enough. They took care of us and allowed us to enjoy our day in Disney. More
by dsgorevski
Employees Worked With
Jay
January 27, 2022
Very nice very clean and well-organized showroom, service customer lounge and service department my service advisor Jay Torres did a fantastic job working us in on a very busy day customer lounge and service department my service advisor Jay Torres did a fantastic job working us in on a very busy day More
by Sunbum0401
Employees Worked With
Jay Torres
January 07, 2022
I recently brought may car in for service. Usually the car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy the $450 start switch and see if that works. But it hasn't shown up. And there is no communication. Yesterday I walked down to ask about status and was told they were waiting for approval to buy the switch. However, no one had asked for approval. I expect it would have sat there forever had I not arrived or at least until someone wondered what that Chrysler 200 was doing sitting there in the maintenance shop. I have had this problem continuously at this dealership. Usually it is after it is fixed and no one calling me to tell me it's ready. They have fixed punctured tires and performed routine service adequately but the lack of communication and shotgun troubleshooting means I cannot recommend this dealership for repairs beyond bodywork. Even if they fix your problem it is going to be outrageously expensive. They don't seem to know how to use a meter. More
by michaelsteinmetz2
Employees Worked With
Asked for Service Manager transferred to someone else
