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Napleton's Valley Hyundai
Aurora, IL
2,760 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,760 reviews
October 08, 2026
THIS PLACE IS A JOKE. THEY TOLD ME THE CAR WAS SOLD WHEN IT WAS REALLY THERE STILL. THEY EVEN CONTACTED ME THE DAY BEFORE TWICE TO MAKE SURE I WAS COMING IN. ONE CALL FROM THEY TOLD ME THE CAR WAS SOLD WHEN IT WAS REALLY THERE STILL. THEY EVEN CONTACTED ME THE DAY BEFORE TWICE TO MAKE SURE I WAS COMING IN. ONE CALL FROM THE RECEPTIONIST TO CONFIRM MY APT AND ONE CALL FROM THE SALESMAN LEAVING A VOICEMAIL FOR PROOF THAT THE CAR WAS STILL AVAILABLE ASKING ME IF IM STILL INTERESTED EVEN THE DEALER AND MYSELF MADE ARRANGMENTS FOR ME TO TAKE THE CAR TO MY MACHANIC. AFTER AN H4 DR I SHOW UP AND THEY LIE AND TELL ME THE CAR WAS SOLD. THEN I HAD FAMIKY AND FRINEDS CALL AND THEY SAID TO THEM THE CAR WAS STILL AVAILABLE. WHAT A JOKE. NICE WAY TO DO BUSINESS. EVERYTHING HAPPENS FOR A REASON. IF THEY DO THAT I WONDER WHAT ELSE THAT LIE ABOUT WHEN UR AT THE TABKE MAKING A "DEAL" DONT BUY FROM LIARS. More
by DEALER1
Employees Worked With
September 27, 2026
We love Napelton Hyundai and working with Jordan K. We always have a great experience leasing our cars! We always have a great experience leasing our cars! More
by montagano.jaclyn
Employees Worked With
September 24, 2026
If I could take my one star back I would. I drove all the way from From Moline to get a car from the dealership worst customer service I’ve ever experienced. My advice to the next victim, don I drove all the way from From Moline to get a car from the dealership worst customer service I’ve ever experienced. My advice to the next victim, don’t buy the extended warranties and especially the Key warranty what a waste of money. Good luck getting a refund when you do get suckered into those extended warranties. They’ll come up with all kinds of excuses as to why they didn’t process your refund. I was jacked around for four months and now the Deb’s voicemail is full isn’t that wonderful? Oh, and by the way, when you reach out to the dealership with this complaint, no response from them either. More
by Scb1924@gmail.com
Employees Worked With
September 18, 2026
Very nice sales/management team, no high pressure sales, and they were willing to do some cosmetic work on a car I was looking at before I had purchased it just to see if I liked it or not. Dion was my sal and they were willing to do some cosmetic work on a car I was looking at before I had purchased it just to see if I liked it or not. Dion was my salesman, excellent service and always made time for any and all my questions. More
by Elizabeth W
September 12, 2026
Andrew got us a great deal on our new car. He really helped us out and was so very kind. I recommend stopping by to see him. He really helped us out and was so very kind. I recommend stopping by to see him. More
by jayj1021
September 09, 2026
I have been going to Napleton’s hyundai for 10 years and am never disappointed! Jordan is always super helpful and professional and works to get you the best deal! am never disappointed! Jordan is always super helpful and professional and works to get you the best deal! More
by Alexandsabreena
Employees Worked With
September 09, 2026
Dillon Strack was amazing to work with. He worked SOOOO hard to make sure we got the car we really wanted. The sales management team was great too, honoring their word on a deal we cut be He worked SOOOO hard to make sure we got the car we really wanted. The sales management team was great too, honoring their word on a deal we cut before a long delay. Would buy again from them in a heartbeat. More
by Matthew
Employees Worked With
Dillon Strack
