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Napleton's Valley Hyundai
Aurora, IL
2,766 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,766 reviews
October 28, 2026
Fabulous service that was professional and thoughtful. Our sales associate was helpful, attentive with a wealth of knowledge making the process efficient and hassle free. Our sales associate was helpful, attentive with a wealth of knowledge making the process efficient and hassle free. More
by Jslonoff
Employees Worked With
Deon Adams
October 22, 2026
Fantastic experience! I would definitely recommend Jordan if you come and visit this dealership. Very professional and friendly! I would definitely recommend Jordan if you come and visit this dealership. Very professional and friendly! More
by chrislaino11
Employees Worked With
October 19, 2026
I just want to say My overall experience was 100% satisfied. Everybody was very nice and helpful but I want to acknowledge a few employees that made my experience better than I've ever had. I want to satisfied. Everybody was very nice and helpful but I want to acknowledge a few employees that made my experience better than I've ever had. I want to acknowledge Adrian, Mark, and Deb who helped me through the process of getting my new Honda CRV. They were extremely wonderful and they went above and beyond what I expected and I truly appreciate everything that they did for me. I'm loving my new car and I'm so happy that I went to Napleton's Valley Hyundai. More
by kmeers84
October 19, 2026
Awesome. Carlos Garcia went out of the way to connect with us and help us. A job we'll done and we got out car. Applause to the team. Carlos Garcia went out of the way to connect with us and help us. A job we'll done and we got out car. Applause to the team. More
by Imran
Employees Worked With
Carlos Garcia
October 18, 2026
The service and help we received was fantastic. They weren’t pushy or overbearing. It made the car buying process as stressful as free as possible. They weren’t pushy or overbearing. It made the car buying process as stressful as free as possible. More
by Kamiharp
Employees Worked With
Dion Allen
October 08, 2026
THIS PLACE IS A JOKE. THEY TOLD ME THE CAR WAS SOLD WHEN IT WAS REALLY THERE STILL. THEY EVEN CONTACTED ME THE DAY BEFORE TWICE TO MAKE SURE I WAS COMING IN. ONE CALL FROM THEY TOLD ME THE CAR WAS SOLD WHEN IT WAS REALLY THERE STILL. THEY EVEN CONTACTED ME THE DAY BEFORE TWICE TO MAKE SURE I WAS COMING IN. ONE CALL FROM THE RECEPTIONIST TO CONFIRM MY APT AND ONE CALL FROM THE SALESMAN LEAVING A VOICEMAIL FOR PROOF THAT THE CAR WAS STILL AVAILABLE ASKING ME IF IM STILL INTERESTED EVEN THE DEALER AND MYSELF MADE ARRANGMENTS FOR ME TO TAKE THE CAR TO MY MACHANIC. AFTER AN H4 DR I SHOW UP AND THEY LIE AND TELL ME THE CAR WAS SOLD. THEN I HAD FAMIKY AND FRINEDS CALL AND THEY SAID TO THEM THE CAR WAS STILL AVAILABLE. WHAT A JOKE. NICE WAY TO DO BUSINESS. EVERYTHING HAPPENS FOR A REASON. IF THEY DO THAT I WONDER WHAT ELSE THAT LIE ABOUT WHEN UR AT THE TABKE MAKING A "DEAL" DONT BUY FROM LIARS. More
by DEALER1
Employees Worked With
September 27, 2026
We love Napelton Hyundai and working with Jordan K. We always have a great experience leasing our cars! We always have a great experience leasing our cars! More
by montagano.jaclyn
Employees Worked With
September 24, 2026
If I could take my one star back I would. I drove all the way from From Moline to get a car from the dealership worst customer service I’ve ever experienced. My advice to the next victim, don I drove all the way from From Moline to get a car from the dealership worst customer service I’ve ever experienced. My advice to the next victim, don’t buy the extended warranties and especially the Key warranty what a waste of money. Good luck getting a refund when you do get suckered into those extended warranties. They’ll come up with all kinds of excuses as to why they didn’t process your refund. I was jacked around for four months and now the Deb’s voicemail is full isn’t that wonderful? Oh, and by the way, when you reach out to the dealership with this complaint, no response from them either. More
by Scb1924@gmail.com
Employees Worked With
