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Napleton's Valley Hyundai
Aurora, IL
2,746 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,746 reviews
August 20, 2026
Car tells me modem won’t connect to Bluelink network. Take to dealership for warranty service. Initial visit 4hrs, can’t fix. States they need to call tech support which will take 3-4hrs alone just for H Take to dealership for warranty service. Initial visit 4hrs, can’t fix. States they need to call tech support which will take 3-4hrs alone just for Hyundai to answer. 2nd appointment after 4hrs service states the answer from tech support is to “re-install radio.” Service states 2-3hrs just to download to their system before they can install on vehicle. 4hrs later service states I’ll have to come back because they haven’t finished the download let alone be able to install by close at 7pm. I’ve now sat at this dealership 12hrs with no solution even attempted. Would not ever recommend this service department. More
by N/A
Employees Worked With
Dis-Service Dept
August 19, 2026
Dion has been amazing dealer he did everything in his power to make it happen as a first time buyer. I honestly might come back and buy another car if I needed one again in the future, definitely WORTH t power to make it happen as a first time buyer. I honestly might come back and buy another car if I needed one again in the future, definitely WORTH the drive from Chicago IL. More
by dasha.bailoncastro
Employees Worked With
Dion
August 16, 2026
Robert Paterala has single-handedly redeemed your company's reputation. My previous two experiences with Napleton's service department were not ideal at all and I was incredibly hesitant to return f company's reputation. My previous two experiences with Napleton's service department were not ideal at all and I was incredibly hesitant to return for fear of another disappointment. Robert took care of me right from the start and got my vehicle looked at way ahead of the scheduled appointment that was set up with the phone representative. He was able to understand my problem after I spoke with him, given that the phone representative did not communicate why my vehicle was being towed to Napleton (seriously, work on that). Robert was extremely communicative with the status of the car (way better than my previous two reps) at every stage of the repairs, and took great care explaining every item of the final bill. I not only want him for all my follow up appointments, but other customers would benefit from Robert's level of service. He should seriously train your staff on how to approach service, as he is in my mind the gold standard of what a service representative should be. Give this man a raise already, if this overly long review has no other effect. Thank you, Robert! More
by Aaron H
Employees Worked With
Robert Paterala
August 15, 2026
They worked with us and made the process simple and easy. They were very friendly. Highly recommend! I would definitely purchase from them again. They were very friendly. Highly recommend! I would definitely purchase from them again. More
by sabrinajliberman
Employees Worked With
Dion was great!
August 11, 2026
Do not buy from this dealership. Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m le Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m leaving. The first one they literally bribed me to remove. So I wouldn’t trust all these positive reviews, they were probably paid for. The buying experience was extremely lackluster. I had to go looking for my sales person several times because he was greedy and wanted to sell to me and another family at the same time despite other sales people being free to help me. I already knew I was approved for the car, I got approved online. I was there for hours. From the first drive, noticed something wrong with the car immediately. I brought it up to Yosimar, no problem! We’ll fix that! I should have known better but I knew I wanted this specific car, I drove an hour and a half to get it. I buy the car and set an appointment to get it fixed up. I come in for my appointment as scheduled, huge line of cars waiting to even enter the service center. I presume they have to be walk ins. They can’t have this many appointments at the same time, right? WRONG! I go to the desk and let them know I’m here for my appointment and the man has the nastiest attitude over them being short staffed like if that’s my fault. I’m told I won’t be seen for a couple hours and what I need done to my car would be another five hours. No courtesy car is offered. I’m being treated by garbage by this man where I just spent $30k on a new car that doesn’t even work properly. This is when I left my first review. I guess that hurt because finally people started being nice. They invited me in and even offered to fill up my tank for me, only if I deleted my negative review. I come in, do my repair, and everything is fixed. Right? WRONG! Now something else is wrong with my car. Immediately tell them. Was told “oh just wait 24-48 hours” it’s been weeks and it’s still not fixed. Reached out to Yosimar and it would appear he got his commission check is no longer interested in helping. So now I just bought a car that doesn’t even work like it’s supposed to. Wouldn’t recommend this company to my worst enemy. Maybe they’ll bribe me again to remove this review and I can finally get my car fixed! More
by nathanwilder216
Employees Worked With
August 10, 2026
Daniel O'Brien did an excellent job getting my 2017 Sonata Hybrid Limited the attention it needed on a very busy Saturday in the Napleton's Valley Hyundai service department. Daniel and the team at Na Sonata Hybrid Limited the attention it needed on a very busy Saturday in the Napleton's Valley Hyundai service department. Daniel and the team at Napleton's know this is my "forever" car and have worked very well with me to maintain it with that in mind. More
by dbayler50
August 08, 2026
We had especially nice experience dealing with Mike servicing our new Tucson for the first time. servicing our new Tucson for the first time. More
by Tony
Employees Worked With
Mike in Service Department. Please make sure to thank him with a 10-star rating. We loved the way Sam used to make us feel so welcome and important before his passing. We are hoping we now have a nw good friend in Mike.
