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Napleton's Valley Hyundai
Aurora, IL
2,612 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,612 reviews
November 09, 2019
Mike Cummings was great ..the finance guy ..angel was not so great ..tried to make me buy a warranty for 3500.00 and gap for 900..and when I refused..he tried to jack my finance rate from 7.25 to 9.9 and not so great ..tried to make me buy a warranty for 3500.00 and gap for 900..and when I refused..he tried to jack my finance rate from 7.25 to 9.9 and tried to tell me the bank wouldn't give me the rare unless I got both ..I was going to walk out ..then he put it back to the 7.25..so watch out for the devil..I mean angel..which he is not! More
by Rogerkurowski
Employees Worked With
Mike Cummings
November 09, 2019
Kostas and Oli were very helpful when getting my first car!! :) I’m very excited and happy!! I recommend to go see Kostas for your next purchase! car!! :) I’m very excited and happy!! I recommend to go see Kostas for your next purchase! More
by Deborah Alvarez
Employees Worked With
Kostas Kourpas
November 08, 2019
Amazing! Goran made the whole process as stress free as possible, he was honest & took the time beginning to end to make sure I was 100% happy. I would recomme Goran made the whole process as stress free as possible, he was honest & took the time beginning to end to make sure I was 100% happy. I would recommend him and Napleton to anyone looking for a car! More
by Krystal
Employees Worked With
Goran Milidrag
November 08, 2019
Goran is awesome. I purchased my Genesis and Elantra almost one year ago. Goran has consistently checked on our experience with the vehicles. When service is needed he has schedule the appointments fo almost one year ago. Goran has consistently checked on our experience with the vehicles. When service is needed he has schedule the appointments for us. I will purchase my next vehicle from him. Carl R. More
by redmon16
Employees Worked With
Goran Milidrag
November 05, 2019
Multiple staff all Great We took three days to shop and complete our car shopping experience. Each day we had a different sales-person and manager, Matthew & Jason, Oscar, Br We took three days to shop and complete our car shopping experience. Each day we had a different sales-person and manager, Matthew & Jason, Oscar, Brian, and finally Nizar worked with us until we made our final decision, and now we’ve decided on a Certified Used Car 2016 Hyundai Elantra. We are very pleased that Napleton’s Valley Hyundai was patient with our fickleness. More
by Gerard S
November 05, 2019
Kathy was very helpful with our recent vehicle purchase! Her willingness to answer all of our questions was great!! Thank you to the Napleton team for their service! Her willingness to answer all of our questions was great!! Thank you to the Napleton team for their service! More
by Rob
November 03, 2019
Jordan made it stress free to buy a car. The whole dealership makes a big deal when someone purchases a car, it was so fun dealership makes a big deal when someone purchases a car, it was so fun More
by Eileen M.
Employees Worked With
November 02, 2019
Kostas made the transaction very easy and smooth. It was also fun, we had some good laughs! Traded my Genesis G90 for a 2020 G70 3.3T and I love it. Thank you Kosta for all your help! also fun, we had some good laughs! Traded my Genesis G90 for a 2020 G70 3.3T and I love it. Thank you Kosta for all your help! More
by Scott
Employees Worked With
Kostas Kourpas
November 02, 2019
Great experience Nizar was excellent to work with We asked for a lot and he spent the time to make sure our needs were fulfilled. My wife is a very difficult and pic Nizar was excellent to work with We asked for a lot and he spent the time to make sure our needs were fulfilled. My wife is a very difficult and picky women. Nizar went above and beyond to ensure she was happy More
by Angelo
Employees Worked With
Nizar Assria
November 01, 2019
I had a flat tire and luckily the Napleton Valley Hyundai dealership had the tire in stock. I was able to get the new tire put on that same evening even without, of course, having a prior appointment since dealership had the tire in stock. I was able to get the new tire put on that same evening even without, of course, having a prior appointment since getting a flat tire is unforeseen. The service manager Mike P. took great care of me, making certain my wait was comfortable and relaxing in this stressful situation. He is a real asset to that dealership! Mike gets a 10 in my rating. More
by Toucan
Employees Worked With
Service manager Mike Petrasek
