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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
October 15, 2019
Very friendly and nice guys They are very nice and friendly people, they helped us in choosing a car and they gave a us best price. I would like to suggest everyone to visit here They are very nice and friendly people, they helped us in choosing a car and they gave a us best price. I would like to suggest everyone to visit here. More
by Syed
Helpful October 15, 2019
Best customer service Nizar and ali they were very helpful in making the deal works,the best part is they were very friendly I would definitely refer my family and friends Nizar and ali they were very helpful in making the deal works,the best part is they were very friendly I would definitely refer my family and friends to them. More
by Anas
Employees Worked With
Ole , Nizar Assria
October 15, 2019
customer service I have been reaching out to the dealership for an answer on a refund due to me for the last 12 weeks. Sad to say that a dealership of this size has no I have been reaching out to the dealership for an answer on a refund due to me for the last 12 weeks. Sad to say that a dealership of this size has no communication skills. Every phone call, and there have been many by me, I get the run around, never a yes or no answer or even a courtesy call back. They are quick to take your money, but don't rush to give back what is owed you. Would not recommend this dealership to anyone, their customer service and finance area need a lesson in courtesy! More
by Leslie
Employees Worked With
Other Employees :
Marina, Angel, Al Abbas's assistant, email, and the other lady in the finance dept that I first started this process with.
October 14, 2019
Unexpected purchase Came in to see my options of turning in my leased Elantra. Dion showed me my different options. Ended up with a 2020 Elantra. Not my plan when I walk Came in to see my options of turning in my leased Elantra. Dion showed me my different options. Ended up with a 2020 Elantra. Not my plan when I walked in but very happy with the results. Car is gorgeous...thanks for all your help Dion.... More
by CLBurket
Employees Worked With
Dion Allen
October 14, 2019
Great experience with Nizar. Nizar was very professional and really listened to us and our requests. It was a pleasurable experience. He did a great job of helping us get al Nizar was very professional and really listened to us and our requests. It was a pleasurable experience. He did a great job of helping us get all the new technology set up for our new car. We really appreciated working with him on our purchase. More
by Texas11$
Employees Worked With
Nizar Assria
October 12, 2019
Great experience I enjoyed my experience today while purchasing my new car!!! Everyone was super helpful, and even welcomed my 3 year old son! Thank you Dion for helpi I enjoyed my experience today while purchasing my new car!!! Everyone was super helpful, and even welcomed my 3 year old son! Thank you Dion for helping me find a new and safe vehicle for my family. More
by Erica P.
Employees Worked With
Dion Allen
October 11, 2019
Super Attentive Everything was handled friendly but professional. I couldn't of asked for anything different. For being a high volume dealer these people knocked the Everything was handled friendly but professional. I couldn't of asked for anything different. For being a high volume dealer these people knocked the whole process out. More
by bpozzi
Employees Worked With
Mike Cummins
October 10, 2019
This is the second vehicle I lease from Napleton’s Valley Hyundai, their customer service is AMAZING! Thank you to Kostas he explained everyone in detail to me. The best part is that they go above and beyond Hyundai, their customer service is AMAZING! Thank you to Kostas he explained everyone in detail to me. The best part is that they go above and beyond for their customers! Highly recommended them! Thank again Kostas! This has been one of the best customer service experiences I’ve ever had!! If you need a new car check them out you will NOT regret it!! I guarantee It. 👍🏼👍🏼 More
by Enedina
Employees Worked With
Kostas Kourpas
October 10, 2019
ARLINE KUHR BEST SERVICE ADVISOR My experience with Arline Kuhr was positive and professional when service my car. Thank you Arline Kuhr! For making my experience at Napleton Vall My experience with Arline Kuhr was positive and professional when service my car. Thank you Arline Kuhr! For making my experience at Napleton Valley Hyundai pleasurable More
by DRAGAN
Employees Worked With
ARLINE KUHR
October 08, 2019
All around great service! From Ann to Brian to Ryan to Matt to Bryan. I truly don't enjoy car shopping and they all worked together to make the process smooth and quick. I never felt any pressure and my d Matt to Bryan. I truly don't enjoy car shopping and they all worked together to make the process smooth and quick. I never felt any pressure and my daughter is happy with her new car. Thank you again for making the process painless! More
by Mpicky
