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Napleton's Valley Hyundai
Aurora, IL
2,611 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,611 reviews
October 08, 2019
All around great service! From Ann to Brian to Ryan to Matt to Bryan. I truly don't enjoy car shopping and they all worked together to make the process smooth and quick. I never felt any pressure and my d Matt to Bryan. I truly don't enjoy car shopping and they all worked together to make the process smooth and quick. I never felt any pressure and my daughter is happy with her new car. Thank you again for making the process painless! More
by Mpicky
October 07, 2019
My dealership is Kostas. He was kind and curious. I would recommend this dealership to anyone who enquiries about my Palisade vehicle. Thanks Kostas and Jason!!!! recommend this dealership to anyone who enquiries about my Palisade vehicle. Thanks Kostas and Jason!!!! More
by Nathaniel Smith
Employees Worked With
Kostas Kourpas
October 05, 2019
I had a great experience in Hyundai! Kostas was the one helping us with our choice! He was very helpful and experienced! We strongly recommend Kostas! helping us with our choice! He was very helpful and experienced! We strongly recommend Kostas! More
by Annie Finn
Employees Worked With
Kostas Kourpas
October 05, 2019
Michael Cummins and team were awesome! Helped us get what we wanted at a fair price. Very Happy! I highly recommend Napelton Hyundai in Aurora! we wanted at a fair price. Very Happy! I highly recommend Napelton Hyundai in Aurora! More
by Msawbby
October 05, 2019
I would like to take the time to thank Nizar and the whole Hyundai team for there hard work in getting me approved for my brand new vehicle I would recommend them to anyone interested in purcha whole Hyundai team for there hard work in getting me approved for my brand new vehicle I would recommend them to anyone interested in purchasing a new car thanks again for all your help and compassion in this process. More
by Tiffany
Employees Worked With
Nizar Assria
October 05, 2019
I want to start off by saying he is professional and patient my sister was in the market for a Palisade and he gained our trust from the start provided us with a nice friendly experience from s patient my sister was in the market for a Palisade and he gained our trust from the start provided us with a nice friendly experience from start to finish. Thanks for all your help. More
by Kimberly
Employees Worked With
Nizar Assria
October 05, 2019
Absolutely awesome!!!!! Nizar is first class and the best salesmen I have ever dealt with. Super personable and explains everything in fantastic detail!!!!! He is as good as Nizar is first class and the best salesmen I have ever dealt with. Super personable and explains everything in fantastic detail!!!!! He is as good as it gets. More
by bvites01
Employees Worked With
Nizar Assria
October 04, 2019
I bought a car from Kostas in 2017 and I came back a Napleton valley Hyundai and kostas was still with Hyundai. That made me extremely happy! I traded my Tucson for a 2020 Elantra Value Editition. I’m v Napleton valley Hyundai and kostas was still with Hyundai. That made me extremely happy! I traded my Tucson for a 2020 Elantra Value Editition. I’m very happy! Also Kostas and Hannah helped me with my bluelink!! They are super nice!! I recommend Napleton Valley Hyundai and Kostas!!! More
by Danielle Coakes
Employees Worked With
Kostas Kourpas
October 03, 2019
“Definitely recommend!”I made my first car purchase, a “Definitely recommend!” I made my first car purchase, a 2019 Hyundai Elantra, from Hannah at Napleton Valley Hyundai in Aurora. Hannah's very profess “Definitely recommend!” I made my first car purchase, a 2019 Hyundai Elantra, from Hannah at Napleton Valley Hyundai in Aurora. Hannah's very professional, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle. I would definitely recommend Napleton Valley Hyundai to family and friends. More
by Rkmay801
Employees Worked With
Hannah Voss
October 03, 2019
When I finally decided on which car I would buy, I chose Ryan as my salesman. The whole transaction was a smooth, low pressure, stress free experience. Ryan was patient and knowledgeable. The car had a sm Ryan as my salesman. The whole transaction was a smooth, low pressure, stress free experience. Ryan was patient and knowledgeable. The car had a small issue after I took delivery so He and Rick his sales manager worked to make it right for me. The issue was resolved and I'm enjoying my Elantra. Special thanks to Arlene from service dept, Kyle, sales mgr and Jen from Finance. These people make it their mission make the customer happy. 3rd car bought from this dealership. See you next time!! More
by Ed Mak
Employees Worked With
