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Napleton's Valley Hyundai

Aurora, IL

4.7
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,570 reviews

June 05, 2019

Excellent attendance. Arlene at service. It’s great with customers. She explains in detail the needs of your car and excellent talking to her customers. Your a hard worker More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam zayed. Excellent with customers too.
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Hi Manny, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2019

Nizar can be trusted to get you exactly what you want! We drove nearly an hour out of our way after trying to close a deal closer to us. Napleton made a commitment on the phone, found a car in the colors a More

by HappyDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 11, 2019 -

Napleton's Valley Hyundai responded

We appreciate your positive review about your recent experience with us. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

June 03, 2019

Great used car transaction! Nizar provided a great experience while finding a used car and led us to a product and experience that we were satisfied to leave with! More

by Mak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 11, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind words and congratulations on your new vehicle. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 31, 2019

Service pros. Nizar was helpful from the moment we walked in. He made everything very easy to understand and guided me throughout the whole car buying process! More

by Mariohyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Mario, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Valley Hyundai so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 30, 2019

Tucso Purchase I bought a new Tucson and my salesman Dion Allen did a great job. There were a few rough spots, it Dion smoothed them over. Kissy in finance, and Ste More

by Bobbytool
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarissa Bustillos, internet sales was a big help getting me to the store., Steve Cree, Dion Allen
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind words and congratulations on your new vehicle. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 30, 2019

Great Experience This was a great experience for us. Joe was knowledgeable, professional and very kind. He was able to meet all of our needs and was able to get us in More

by brownhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Hello there, we're happy to hear you had such a positive experience with our team. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 29, 2019

Fantastic experience Nizar went above and beyond for me. He worked hard to get me where I needed to be without being pushy. I went in looking for a 9-10yr old used car bas More

by Amcclure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Valley Hyundai!

May 29, 2019

Easy and confident I’m a first time car buyer and the process was made simple and all my needs were met. No pressure was felt and I walked away happy! More

by Bwencel1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

May 28, 2019

My new car This was the easiest, most comfortable experiences i have Ever had walking into a dealership. I was Very nervous and scared but Nizar took that all aw More

by Deige27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 27, 2019

Great job Very easy working with these guys, holiday hours helped us out, would recommend the dealership to everyone, top notch automobiles and warranty, great More

by Tuscon2019
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

We're glad to hear our Staff took such great care of you! We hope you continue to choose us for all your automotive needs! Take care!

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