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Napleton's Valley Hyundai
Aurora, IL
2,624 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,624 reviews
May 29, 2019
Fantastic experience Nizar went above and beyond for me. He worked hard to get me where I needed to be without being pushy. I went in looking for a 9-10yr old used car bas Nizar went above and beyond for me. He worked hard to get me where I needed to be without being pushy. I went in looking for a 9-10yr old used car based on my budget, and he was able to get me into a brand new Tuscon, I am very thankful for his persistence! #ChooseNizar! More
by Amcclure
Employees Worked With
Nizar Assria
May 29, 2019
Easy and confident I’m a first time car buyer and the process was made simple and all my needs were met. No pressure was felt and I walked away happy! I’m a first time car buyer and the process was made simple and all my needs were met. No pressure was felt and I walked away happy! More
by Bwencel1995
Employees Worked With
Nizar Assria
May 28, 2019
My new car This was the easiest, most comfortable experiences i have Ever had walking into a dealership. I was Very nervous and scared but Nizar took that all aw This was the easiest, most comfortable experiences i have Ever had walking into a dealership. I was Very nervous and scared but Nizar took that all away, making it very easy for me to do what i needed To do to get myself in the right car More
by Deige27
May 27, 2019
Easy, fast and reasonable I exchanged my leased Santa Fe to the new one. Working with Joe with very easy, fun and fast! I got what I wanted for the right price. If you need a n I exchanged my leased Santa Fe to the new one. Working with Joe with very easy, fun and fast! I got what I wanted for the right price. If you need a new or used Hyundai come to Napleton and ask for Joe! You will not be disappointed. More
by VladK
Employees Worked With
Joe Williams
May 27, 2019
Great job Very easy working with these guys, holiday hours helped us out, would recommend the dealership to everyone, top notch automobiles and warranty, great Very easy working with these guys, holiday hours helped us out, would recommend the dealership to everyone, top notch automobiles and warranty, great experience thanks More
by Tuscon2019
Employees Worked With
Nizar Assria
May 26, 2019
Great experience, once again This is our 3rd Hyundai we’ve purchased here, and it was another great experience. Victor is awesome to work with, and we hope to send many people his This is our 3rd Hyundai we’ve purchased here, and it was another great experience. Victor is awesome to work with, and we hope to send many people his way. He has earned our business indefinitely. Highly recommend. More
by Austingoveia1
Employees Worked With
Victor Natour
May 25, 2019
Great service and value We worked with Nizar. He was very knowledgeable, professional, polite, and friendly. We did a lot of research on SUVs and believe we got a very fair We worked with Nizar. He was very knowledgeable, professional, polite, and friendly. We did a lot of research on SUVs and believe we got a very fair deal on the Tucson we leased. The car has everything we need/value and we weren’t talked into things we don’t need. More
by Kris
Employees Worked With
Nizar Assria
May 24, 2019
Nizar is the best! I came in for a used car and it was a great experience. Nizar was easy to work with and did not give off the typical sales person vibe. Left very hap I came in for a used car and it was a great experience. Nizar was easy to work with and did not give off the typical sales person vibe. Left very happy with my car purchased! Thanks Nizar! More
by TusconSport16!
Employees Worked With
Nizar Assria
May 21, 2019
If you don't have to deal with a manager may be OK I went into this dealership looking at two different models of Hyundai cars. Ryan was nice and professional and tried to help me find a car that met I went into this dealership looking at two different models of Hyundai cars. Ryan was nice and professional and tried to help me find a car that met my health needs. When it came to the part where I had to talk to the manager, Brian, it went from a decent experience to horrible. When you tell someone you have special needs due to health issues you do not expect to be made fun of by a manager from a place wanting your business. But that is what happened to me. I was told that I'm "looking for a unicorn" along with other forms of belittlement. When a manager turns to their sales rep and says "I feel sorry for you dealing with this" which "this" is meaning ME that is not at all a good representation of himself NOR the dealership. I have my car choice broken down to 4 vehicles, two of them being a Hyundai via my test drives. Hyundai is still a top contender, but I will NOT be dealing with this dealership. More
by Gimpy Gal
May 20, 2019
Best dealership experience ever! I recently bought a certified used vehicle from Valley Hyundai and was blown away by the level of service I received. My salesperson Ryan Hammonds and I recently bought a certified used vehicle from Valley Hyundai and was blown away by the level of service I received. My salesperson Ryan Hammonds and the GM Al Abbas made this easily the best experience I’ve ever had purchasing a vehicle. They were helpful, courteous, accommodating, and actually listened to what I wanted instead of pressuring me to buy a car that they wanted to sell me. They got me the car I wanted at a fair price, and I didn’t have to spend all day at the dealership. I can’t say enough about the level of professionalism displayed by the staff. Highly recommended! More
by rapcam
