Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
October 12, 2023
This was the best place to buy a car. Jordan was amazing as well as Deb. Best service ever. Highly recommend. Jordan was amazing as well as Deb. Best service ever. Highly recommend. More
by Bernie
October 11, 2023
Jordan and Mark we’re great helping me getting my new car . Thank you guys . Thank you guys More
by Brian
October 09, 2023
Too much time waiting for terms if negotiations but nice people to deal with. Dud not appreciate waiting around at times people to deal with. Dud not appreciate waiting around at times More
by Nkolop
October 09, 2023
I was a walk-in and was able to get all of my services completed in a timely manner and my advisor was very friendly and helpful. Thanks so much! completed in a timely manner and my advisor was very friendly and helpful. Thanks so much! More
by Menterkellie
Employees Worked With
Tom Hagan
October 07, 2023
They’ve been nothing but a great help especially a salesman named Joe Williams, He’s been nothing but a great help; always showing initiative with great customer service and taking no for an answer wh salesman named Joe Williams, He’s been nothing but a great help; always showing initiative with great customer service and taking no for an answer which lead us to choosing our car. We came in not really knowing what we wanted to have so I do appreciate him having patience with us, I’m totally gonna be coming back and buying more cars I do recommend this car dealership to be one of the places you come when your looking for a car of you liking they have a variety of choices to chose from. More
by Tyone Jackson
Employees Worked With
Joe Williams
October 07, 2023
I had a wonderful experience here. The selection was great compared to the other dealerships that I visited. Calvin, the sales guy, was super knowledgeable and patient with me while my The selection was great compared to the other dealerships that I visited. Calvin, the sales guy, was super knowledgeable and patient with me while my wife and I compared the many options. 10 out of 10 experience in what is usually a pretty stressful situation with the haggling. No haggling here, though. Great car at a very fair price. More
by Gratefully driving
Employees Worked With
Calvin Waters
October 07, 2023
All the salesmen, especially DANIEL was amazing! I recommend every one come buy a car here! I recommend every one come buy a car here! More
by colliercourtney8
October 07, 2023
Batoul was absolutely amazing in getting me to the crazy monthly payment I needed to be at. monthly payment I needed to be at. More
by stevenamoni1
Employees Worked With
October 07, 2023
Jordan was awesome and helped us with our brand new Tucson .From start to finish he did a great job !!!! Tucson .From start to finish he did a great job !!!! More
by dunnjan979
Employees Worked With
