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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 07, 2023
Mr. Jose serrano-blanco. Helped me find a vehicle that checked all the boxes I had for a new vehicle. I will definitely recommend him to my family and friends. Great all around person that knows his stuff checked all the boxes I had for a new vehicle. I will definitely recommend him to my family and friends. Great all around person that knows his stuff. More
by Ange
Employees Worked With
October 06, 2023
Brice worked with us to get our son his first car. He was personable and knowledgeable. The car is beautiful and we are very pleased. We will update our review if we have problems, but we were deli He was personable and knowledgeable. The car is beautiful and we are very pleased. We will update our review if we have problems, but we were delighted with the whole process. More
by D6
Employees Worked With
Brice Abbott
October 06, 2023
We worked with Jordan and Ron who put together an awesome deal! You will not be disappointed with this dealership! They are willing to work with you! Thank you Jordan and Ron!!!!!! deal! You will not be disappointed with this dealership! They are willing to work with you! Thank you Jordan and Ron!!!!!! More
by mpg
October 04, 2023
Vasae worked really hard to fine exactly what we were looking for and was very patient. His manager Kostas was also a great help. They didn't give up until they found the best deal to make us happy. looking for and was very patient. His manager Kostas was also a great help. They didn't give up until they found the best deal to make us happy. More
by jenih72
Employees Worked With
Vasae, Kostas
October 04, 2023
Friendly personnel. Courteous service. Love the Gong, after the sale! Better than ring da bell! Courteous service. Love the Gong, after the sale! Better than ring da bell! More
by L.delm55
October 04, 2023
Really great and timely service. Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! More
by Barbara
Employees Worked With
Darek Kordes
September 29, 2023
Both Brian and Yussef were polite and professional! Thank you to Yussef who was very thorough and patient while explaining the details of my new car to me! Thank you to Yussef who was very thorough and patient while explaining the details of my new car to me! More
by kkaiser349
