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Napleton's Valley Hyundai
Aurora, IL
2,611 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,611 reviews
November 13, 2018
Great experience Just felt like they listened to my needs and was haggle free no pressure sales. Ben was very helpful working with me and helpful explaining all featur Just felt like they listened to my needs and was haggle free no pressure sales. Ben was very helpful working with me and helpful explaining all features on my 2019 Tuscon. More
by Motionjohn
Employees Worked With
Benjamin Marlowe
November 12, 2018
Consistently positive experience We have been coming here for several years. First we started in the service department and later bought three cars through Jordan. He is honest, plea We have been coming here for several years. First we started in the service department and later bought three cars through Jordan. He is honest, pleasant and efficient and we appreciate the good service. The service department is always prompt courteous and honest with us as well. Everyone is very friendly at the dealership and they have a nice waiting area and coffee water etc. More
by Theid
Employees Worked With
November 12, 2018
Worth the 30 mile drive! I drove to Aurora from the city because they had the exact car that I wanted. It was well worth the trip. Nizar was awesome! He was both, informativ I drove to Aurora from the city because they had the exact car that I wanted. It was well worth the trip. Nizar was awesome! He was both, informative and personable. He ensured that I had a great experience. I walked away with a new car and a smile! More
by Garygary1
Employees Worked With
Nizar Assria
November 04, 2018
First Car I am now a proud owner of a Hyundai Elantra. It is my first ever brand new car purchase, and I am happy with the end price, trade, and financing that I am now a proud owner of a Hyundai Elantra. It is my first ever brand new car purchase, and I am happy with the end price, trade, and financing that was worked out. More
by Ajagma00
Employees Worked With
Ian Seufert
October 30, 2018
Traded in a old vehicle and left with a very nice One The staff was outstanding!!!! Didn’t think I would be leaving there with that quality of a car for the price but a superb deal was worked out! Highly The staff was outstanding!!!! Didn’t think I would be leaving there with that quality of a car for the price but a superb deal was worked out! Highly Recommend! More
by Cc
Employees Worked With
Other Employees :
Brittany McClellan, Nizar Assria, Aneisha Landrum, Keayana Gaona, Michael Hall
October 28, 2018
Awesome time Derrick was very helpful and patient with us we really liked how he treated us. I would really recommend him. If we ever come to buy again I will defi Derrick was very helpful and patient with us we really liked how he treated us. I would really recommend him. If we ever come to buy again I will definitely come to him again. More
by Maritza
October 27, 2018
Great experience! Everyone was very helpful and nice! They answered all our questions and were able to get us a great deal. We’ve been coming here a long time and we wi Everyone was very helpful and nice! They answered all our questions and were able to get us a great deal. We’ve been coming here a long time and we will continue to come back! Overall very impressed. Jordan was great and very helpful! More
by Vergyml
Employees Worked With
October 26, 2018
New car purchase Ben Marlowe was great to work with. Very patient with us and took his time explaining the car to us. We will definitely go back and see Ben for our Ben Marlowe was great to work with. Very patient with us and took his time explaining the car to us. We will definitely go back and see Ben for our next car. More
by Hswain
Employees Worked With
Benjamin Marlowe
October 26, 2018
Nizar great to work with! Nizar was the one who helped us in purchasing our “new” used vehicle. He was very friendly, helpful but not the pushy salesman type. Would definitely Nizar was the one who helped us in purchasing our “new” used vehicle. He was very friendly, helpful but not the pushy salesman type. Would definitely recommend working with him when visiting this dealer. Management was also great in working out a deal we were all ok with. More
by Ds
Employees Worked With
Nizar Assria
October 26, 2018
Jordan and the whole team were fantastic! We had a great experience buying from Napleton Valley. Jordan worked with us over the course of a couple of months to get us into a car that we both l We had a great experience buying from Napleton Valley. Jordan worked with us over the course of a couple of months to get us into a car that we both loved and made sense to buy. He took the time to actually get to know us and even sent us an email after out wedding to see how it all went! The whole staff is friendly, and they put in work to get us the best deal possible. We left very happy, and are already looking forward to doing business with them again in the future. The water, Starbucks coffee, and snacks available in the lounge are a great touch. More
by austindmeyer
Employees Worked With
Other Employees :
Jerry in Finance
