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Napleton's Valley Hyundai
Aurora, IL
2,611 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,611 reviews
October 18, 2018
Great deals!!!!!! Good Guys!!!!!!!! Came for 1, left with two with a great deal!!!!!!! Overall pleasant experience. Stop by and give them a chance to make you a deal. Came for 1, left with two with a great deal!!!!!!! Overall pleasant experience. Stop by and give them a chance to make you a deal. More
by DJ Cea-Nor
October 17, 2018
First Hyundai Hyundai Kona Limited. Excellent Value for a feature rich subcompact. Napleton Valley Hyundai worked to be a better dealership than its competitors a Hyundai Kona Limited. Excellent Value for a feature rich subcompact. Napleton Valley Hyundai worked to be a better dealership than its competitors and succeeded. My salesman Nizar knew his product and worked through the stress of price negotiations with grace. Napleton went out of the way to make sure I got exactly what I wanted. When we hit a glitch on delivery, a smudge spot in the clear coat, they went out of their way to make sure it was perfect. I am a happy customer. More
by Jimmy D
Employees Worked With
Nizar Assria
October 16, 2018
Great place to buy your car! Derrick has been amazing to work with. Very helpful and low key. Took the time to explain everything and made sure I got the right car for me. Made t Derrick has been amazing to work with. Very helpful and low key. Took the time to explain everything and made sure I got the right car for me. Made the process so easy! More
by Kap1033
Employees Worked With
Derrick Duff, Michael Hall
October 15, 2018
Fantastic Nizar was extremely helpful and was able to work with me to get me into the car I wanted. Napleton Hyundai is very willing to work with you. Nizar was extremely helpful and was able to work with me to get me into the car I wanted. Napleton Hyundai is very willing to work with you. More
by Gkcoons
October 14, 2018
Easy Car Buying Experience We were pleased with our experience buying our Elantra. Jon was outstanding as he guided us through the process. We felt comfortable and not pressured We were pleased with our experience buying our Elantra. Jon was outstanding as he guided us through the process. We felt comfortable and not pressured with him. He is professional, pleasant and personable, and has a good sense of humor.. More
by Rick2018
Employees Worked With
Jon Smith
October 14, 2018
very friendly, best experience I have purchased many cars in the past and it is always time consuming and pain in the butt. By fat his was my best experience ever. I was greeted b I have purchased many cars in the past and it is always time consuming and pain in the butt. By fat his was my best experience ever. I was greeted by Nizar and he is by far the best sales man i ever dealt with. He was very kind and friendly and answered all my questions. He identified my needs and found the right car for me in my price range and with everything i was looking for. I have already recommended many friends and family to him. Thank you very much for an outstanding experience. More
by Sarah 1978
October 13, 2018
Great experience Everyone I met today at Napelton Valley Hyundai was extremely friendly and professional. Steve was great to work with in the purchase of my new car. Everyone I met today at Napelton Valley Hyundai was extremely friendly and professional. Steve was great to work with in the purchase of my new car. More
by mwilson
Employees Worked With
K. Kuhrt?, Steven Hall, Michael Hall
October 12, 2018
awesome customer service Derrick was really wonderful very patient thru our buying process he went the exta mile to get me the nest deal ppssible I would highly recommend him Derrick was really wonderful very patient thru our buying process he went the exta mile to get me the nest deal ppssible I would highly recommend him and give him a 5 star rating I will tell my friends to see him for a pleasnt experience. He is not pushy at all and is great More
by sue m
Employees Worked With
Derrick Duff, Nizar Assria
October 12, 2018
BEST EXPERIENCE EVER!!!! Where do I begin besides saying Derrick Duff is THE MAN. He definitely went above and beyond and made my day. He made me into a believer that anything Where do I begin besides saying Derrick Duff is THE MAN. He definitely went above and beyond and made my day. He made me into a believer that anything can be done. He made sure that I was well taken care of when I walked in and out the door. He made my buying experience one to remember. I couldn’t thank him enough for the time and effort that he put into helping me. I would recommend him to anybody that I come across that needs a new car. Thank you again Derrick for your all your help and dedication. More
by Megpie90
October 12, 2018
Fast and Professional! I came by this Hyundai Dealer just to browse because it’s literally 10 minutes from my house. This place was pretty busy ! I was lucky enough to deal I came by this Hyundai Dealer just to browse because it’s literally 10 minutes from my house. This place was pretty busy ! I was lucky enough to deal with a professional salesman Nizar who was pretty knowledgeable on Hyundai’s lol I’ve always been a Honda or Toyota kind of guy but the Hyundai warranty caught my eye . 10 year power train or 100k miles. Solddddd baby! Haha this was my wife’s new Santa Fe and she hardly drives so it worked out perfect . Nizar was a pleasure to deal with and his managers AL and Rich gave me a great price and low apr so i didn’t even have to get my own financing . I’ll definitely be back in 10 years lol ! More
by Abeybaby
