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Napleton's Valley Hyundai
Aurora, IL
2,611 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,611 reviews
September 19, 2018
Excellent Service I had a great experience. Pedro and Brian provided excellent service. The car was exactly what I was looking for with a reasonable price. Very excited I had a great experience. Pedro and Brian provided excellent service. The car was exactly what I was looking for with a reasonable price. Very excited to drive my new car. More
by Jen F
September 18, 2018
Can’t go wrong here Went there yesterday to look around. I was thinking of trading in my Chrysler for a Santa Fe sport but wasn’t sure if I would be able to afford it sin Went there yesterday to look around. I was thinking of trading in my Chrysler for a Santa Fe sport but wasn’t sure if I would be able to afford it since I still owe on my previous loan. Needless to say Derrick Duff made all of that possible. He was amazing, not pushy , very kind and patient and listened to my needs for my new car. I really had a different appointment with another dealer but something told me to try these guys first at Napleton Hyundai in Aurora. I am so happy I did !!!! They got me a lower rate than before and a payment I was comfortable with. I got the most for my trade in and everyone was super nice and friendly. Most important - not pushy !!!!!! Thanks everyone and thank you Derrick D !! More
by Dianaoj33
Employees Worked With
Jerry in Finance , Derrick Duff, Keayana Gaona
September 17, 2018
Great Team @ Napletons Bought my 5th and 6th Hyundai a few days ago from Jordan. Love my new 2019 Sante Fe Sport and my wife is enjoying her new 2018 Tucson. Jordon was know Bought my 5th and 6th Hyundai a few days ago from Jordan. Love my new 2019 Sante Fe Sport and my wife is enjoying her new 2018 Tucson. Jordon was knowledgeable, professional and personable. If you are looking for a great value vehicle, I highly recommend the Hyundai brand. Ask for Jordan and you will receive great service. The Sales Manager Michael made the car purchase easy and quick. Michael and Jordan are an awesome team. More
by MichaelLCook01
September 17, 2018
Easiest sale I just purchased my new 2018 Hyundai Sonata few days ago from Jordan and I am extremely satisfied with my choice on car and salesman as well!!!!! I just purchased my new 2018 Hyundai Sonata few days ago from Jordan and I am extremely satisfied with my choice on car and salesman as well!!!!! More
by Sonata buyer
Employees Worked With
September 17, 2018
Santa fe It took us four weeks to find the place we felt comfortable buying our car. Thanks to Jordan who made us feel that way we ended up buying our new 2019 It took us four weeks to find the place we felt comfortable buying our car. Thanks to Jordan who made us feel that way we ended up buying our new 2019 Santa fe. More
by santafe2018
Employees Worked With
September 15, 2018
Best experience at a dealer Going to Napelton Valley Hyundai was the best decision I made! From the second I stepped on to the lot until the minute I pulled away in my brand new Going to Napelton Valley Hyundai was the best decision I made! From the second I stepped on to the lot until the minute I pulled away in my brand new car was great! Nizar really went out of his way to help me get my dream car! More
by Kaitlin
Employees Worked With
Nizar Assria
September 11, 2018
Great Service! I've leasing a 2018 Hyundai Tucson. The transaction occurred back in June and Kyle and Michael helped to make it happen. The customer service skills I've leasing a 2018 Hyundai Tucson. The transaction occurred back in June and Kyle and Michael helped to make it happen. The customer service skills were exceptional from both of these two men. I was so pleased with their knowledge and willingness to answer all my questions and I had many! Kyle continues to reach out to me to ensure I am happy.. I would definitely recommend these two men as well as this dealership to others. This is my 4th Hyundai purchase and I have always had a great experience with this dealership. Kudos go out to Kyle and Michael for a job well done...Thank you! Your Happy Customer, Kim Hughes More
by hyundailover
Employees Worked With
Kyle Ryder, Steven Hall, Michael Hall
September 11, 2018
made me feel at home. They worked with me and I didn't feel pressured or stressed about anything. I have a great warranty and 8 would definitely recommend anyone looking fo They worked with me and I didn't feel pressured or stressed about anything. I have a great warranty and 8 would definitely recommend anyone looking for a new automobile to go there first. More
by salsa907!
Employees Worked With
Nizar Assria
September 11, 2018
Supportive car buying experience Steven Hall is a supportive, patient, and enthusiastic sales professional. I enjoyed buying a car at Napleton's Valley Hyundai because he kept his wor Steven Hall is a supportive, patient, and enthusiastic sales professional. I enjoyed buying a car at Napleton's Valley Hyundai because he kept his word without gimmicks. He communicated with me about my concerns, allowed me time to conduct research, and coordinated the staff needed to help me make an informed decision about purchasing a used vehicle. Michael Hall is awesome too. He kept me in the loop. And Brian Anderson was helpful. Ann, thanks for getting me in the door. More
by SolEK
Employees Worked With
Other Employees :
Steven Hall, Michael Hall
September 10, 2018
An awesome car buying experience I have been buying cars for over 50 years and my experience with Derrick Duff at Napleton Hyundai was the best I have ever had. Derrick is a no pressu I have been buying cars for over 50 years and my experience with Derrick Duff at Napleton Hyundai was the best I have ever had. Derrick is a no pressure, knowledgeable, friendly and professional salesman. We reached agreement on a price in 5 minutes. No haggle, just a comfortable conversation.You will love working with Derrick! More
by Steve0806
